Contact Hubspace Support
Company Name: Afero, Inc.
About: Use the Hubspace app to set up your Hubspace smart home products and begin
managing your connected home in just minutes.
Organize your products by room
and property, set schedules, or change product settings as needed using app
controls.
Hubspace Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Hubspace Website
Privacy Policy: https://www.homedepot.com/c/Privacy_Security/
Developer: Afero
Privacy & Terms:
https://www.homedepot.com/privacy/Privacy_Security
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8 Most reported problems 😔💔
I'm very disappointed. I bought several somewhat expensive color changing smart lights. A product made by Home Depot and their Hubspace app which supposedly controls them. Each light was in excess of $140.00 plus dollars. Six months later....no return call with multiple attempts. My lights are unprogrammable so, there stuck in one mode and cannot be changed.
Have forgotten password and submitted my email to create a new one but have NOT received any instructions to create new password. If I can't get logged in I will have to return the product.
You guys need some two factor identification security measures in place.. If you integrate that you’ll have endless network break-ins.. I love the product, but you can’t run it without people breaking into your network..
The app sucks so do the products ! Password that I set up does not work and when you click send new pw you never rec one in your email ! VERY DISAPPOINTED IN APP ,SERVICE DO NOT BUY❗❗❗❗❗❗
Cannot set up Hubspace. When I try to register it tells me my valid email address is invalid. Please assist or should I just return this smart plug?
Very upset with app update
by Memyselfandi20000000
I was using the app through my Alexa and I could control my fan by saying 50% or 30% and so on, however without any notification of any kind the interface was changed and I can no longer use that % feature to control my fan. I spent hours troubleshooting the issue to no avail and not until Hubspace called me back to let me know of the change. One of the main reasons I chose this fan was the language I could use to control the fan. It is unacceptable to make a change to a product that a customer has already purchased and was using. Not only did you make the change but you did not inform the user of the changes. I am seriously contemplating returning the product and getting one from a competitor and demanding that Hubspace pay for the removal and cost of the new product. Shame on you Hubspace.
No app support?
by AppleJoeAJ
Every time I click on the App Support link on the App Store listing, it always takes me to the Home Depot app, to a list of compatible Hubspace products. It’s like, “No! I don’t wanna buy more devices! I’m having issues with your app/service, the last thing I’m thinking about is buying more!” It’s incredibly frustrating, and there’s very few resources online on what to do if something goes wrong. Or in the very least I would expect an easy to find, quick access to a sort of “system status check” website where I could see if maybe they’re doing maintenance on the servers or something. But no, it’s just the website is down, deal with it. Not very customer driven/friendly 😑
Buyer beware
by ChrisMar87
I’ve had the lights installed for less than 24 hours. I was really happy with them initially. Unfortunately, The app server appears to have gone offline and will not allow me to sign in. My smart lights are now essentially dumb lights. They’re stuck on the last setting because I can’t sign into the app to change them. This seems entirely unnecessary as these lights have both Bluetooth and wireless support so you’d expect that if they are having server issues on their end you would still be able to control them through Bluetooth but nope that’s not the case. I now have a set of lights that are stuck on until their server comes back online and lets me turn them off
Have a Problem with Hubspace? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of Hubspace to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Hubspace customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hubspace.
