iTouch Go app not working? crashes or has problems?

iTouch Go Status

Last Updated on 2021-07-22 by AX Technologies

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Common iTouch Go Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot iTouch Go app on iOS and Android devices. Solve all iTouch Go app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

iTouch Go iPhone Issues and Solutions

iTouch Go iOS app crashes, not working, errors
iTouch Go iOS app network issues
iTouch Go on iOS has black/white screen

iTouch Go Android App Issues and Solutions

iTouch Go has errors/crashing/not working
iTouch Go server network connectivity issues
iTouch Go has black screen

iTouch Go iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever iTouch Go app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix iTouch Go app crashes or not working on Iphone (iOS):

Close and restart the iTouch Go app on iPhone
Update iTouch Go app to the Latest Version for iOS
Uninstall and reinstall iTouch Go iPhone app
Update your iPhone to the latest iOS version

Fix iTouch Go on iPhone unable to connect to server/internet connection issues::

To resolve iTouch Go network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix iTouch Go black/white screen (blank screen) on iPhone:

Follow the iTouch Go iOS app troubleshooting guide Here →

iTouch Go Android App Issues and Solutions

Fix iTouch Go not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent iTouch Go app issues:

Force Stop the iTouch Go App
1. On android, goto "Settings" » click iTouch Go app. » click "Force Stop".

Update iTouch Go to the latest version on PlayStore

Clear iTouch Go App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "iTouch Go app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch iTouch Go.

Fix iTouch Go unable to contact server/ iTouch Go internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click iTouch Go » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got iTouch Go » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch iTouch Go on android.

Solve iTouch Go black/white screens issue on Android:

Follow the iTouch Go android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AX Technologies, developers of iTouch Go.

About this app

This state of the art feature accurately measures your fitness gains from your favorite activities: Running, Swimming, Football, Basketball, Biking, Hiking, Soccer, and Tennis are all supported by the iTouch Go Fitness App on your activity tracker. The iTouch Go App is here to help you reach your fitness goals the right way - by supporting a long term, healthier lifestyle! iTouchGo is ONLY compatible with the iTouch Go Smartwatch and the iTouch Go Fitness Tracker. Get the most out of your iTouch Go Smartwatch or Tracker with the iTouch Go App, made exclusively for your new favorite smart electronic! CALORIE TRACKER - Record the energy you’re burning, and know just how much activity is needed for your body’s ideal workout. IP68 WATERPROOF - Take a dip in the pool while wearing your fitness tracker. Dive up to 30 feet deep! Enjoy your favorite sports/exercises while your watch keeps track of everything you need to stay informed and active. With Over-The-Air (OTA) support, your device will automatically receive any updates, keeping your tech up-to-date with any new additions and improvements. This family-friendly app does not share any private information, keeping all of your personal info safe from the public eye. CONNECTED GPS - Keep track of where you've been and where you're going, perfect for walking or jogging! MOTIVATION YOU NEED - The Sedentary Reminder gives you the push you need to get back up and going! IP67 WATER RESISTANT - Trust that your smartwatch will be protected rain or shine! REAL-TIME NOTIFICATIONS - The iTech Fusion app links to your phone’s notifications, alerting you without delay. Feel inspired and empowered to meet your lifestyle goals! MULTI-SPORTS MODE - Exercise like it’s the future! Makes maintaining and losing weight a whole lot easier! Are you ready to live healthier?