Yeelight Pro app not working? crashes or has problems?

Yeelight Pro Status

Last Updated on 2024-10-21 by Qingdao Yeelink Information Technology Co., Ltd.

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Common Yeelight Pro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Yeelight Pro app on iOS and Android devices. Solve all Yeelight Pro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Yeelight Pro iPhone Issues and Solutions

Yeelight Pro iOS app crashes, not working, errors
Yeelight Pro iOS app network issues
Yeelight Pro on iOS has black/white screen

Yeelight Pro Android App Issues and Solutions

Yeelight Pro has errors/crashing/not working
Yeelight Pro server network connectivity issues
Yeelight Pro has black screen

Yeelight Pro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Yeelight Pro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Yeelight Pro app crashes or not working on Iphone (iOS):

Close and restart the Yeelight Pro app on iPhone
Update Yeelight Pro app to the Latest Version for iOS
Uninstall and reinstall Yeelight Pro iPhone app
Update your iPhone to the latest iOS version

Fix Yeelight Pro on iPhone unable to connect to server/internet connection issues::

To resolve Yeelight Pro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Yeelight Pro black/white screen (blank screen) on iPhone:

Follow the Yeelight Pro iOS app troubleshooting guide Here →

Yeelight Pro Android App Issues and Solutions

Fix Yeelight Pro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Yeelight Pro app issues:

Force Stop the Yeelight Pro App
1. On android, goto "Settings" » click Yeelight Pro app. » click "Force Stop".

Update Yeelight Pro to the latest version on PlayStore

Clear Yeelight Pro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Yeelight Pro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Yeelight Pro.

Fix Yeelight Pro unable to contact server/ Yeelight Pro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Yeelight Pro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Yeelight Pro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Yeelight Pro on android.

Solve Yeelight Pro black/white screens issue on Android:

Follow the Yeelight Pro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Qingdao Yeelink Information Technology Co., Ltd., developers of Yeelight Pro.