REEF Mobile: Parking Made Easy Reviews

This has to be one of the biggest scam apps out there. I park in a lot that has REEF controlling the usage. I download REEF , I put in my information, I pay for my time and then I walk away. I come back and there’s a ticket. A ticket for $50. I contact support, try to get it worked out but all I get is “Sorry we can’t help you. You have to take it up with Lanier Parking.” Which by the way is APART of the this app Network. So I pay $10 to park THEN get a ticket for a place I already paid for, and I’m forced to pay $50 in citation. This is one of the biggest scams I have come across. Not to mention the horrible customer service. Don’t park anywhere that says this app and if you do, be wary that you may still get a ticket and their support won’t do anything about it. Time for me to talk to my lawyer.

Had to use REEF when parking my vehicles in a nearby lot while my home garage was being cleaned. I needed to park my car and moto but it only supports one vehicle in a lot at a time!? Why???

The prices in app didn’t match the signage in the lot — it was much higher and no ability to pay for the whole day, just hourly. Maybe the lot’s fault, but at the end of the day I’m still annoyed regardless of who is at fault.

Finally I tried to call customer service for a bug I was experiencing and no one picked up. There was no estimate for how long I’d wait. Or even if they were open. Totally frustrating. I just want to pay for parking!!! Just feels like a trick.

I highly do not recommend REEF. It often froze up when I went to click extend parking and then would appear to have processed the extension but actually didn’t. In my area, the parking is $9 a day and for more than two hours in REEF , it’s $9.35 - so but if you chose the wrong random time for that $9.35 and it froze while you were extending the parking - you'd get a $44-$88 ticket. I had thought I was being responsible during COVID but turns out it would have been more responsible to use the meters while I had to work. TLDR: REEF is unreliable and even when you pay for all-day parking by the parking lot price, you are not actually paying for all-day parking.

The designers of REEF don’t seem to understand that someone might be in a hurry. Parking is like that. Despite asking for my lot number, no matter how many times I entered that exact number, they kept suggesting street addresses that were several states away. Recognize a lot number for cripes sake. There’s this thing called GPS that can give you some help there. And USE APPLE PAY!!! Forcing me to dig out my credit card and enter all the data for it when I’m now late because you wouldn’t accept the lot number just shows how little you understand you potential customers. The only good thing about REEF is how it reminded me how many four letter words I know.

REEF is horrible. It couldn’t provide the correct price for parking in the lot that I used it for so ended up overpaying.

Equally as horrendous was the customer service experience. Since the customer service line seems to be barely manned, used email. Ot has taken 4 emails over a month plus to finally reach the final step for a refund (still no refund yet). Days and even a week go by between email response. Got so frustrated today that I stayed on the phone to get a person (it didn’t disconnect for the first time in five tries) who balked at processing the refund over the phone not once but twice referring me to email.

Stay away from REEF….

Seriously. Fix your app, this app. And your crappy customer service. Parked in a parking garage and REEF was being glitchy. So I figured I’d try paying as I was walking out the door because I wasn’t expecting it to take so long. It continues to be glitchy so I haven’t been able to pay and it’s been hours. Now this app customer service tells me that it’s my fault and now I have to pay the full daily rate of the garage versus the discounted, flat rate that’s supposed to be provided by REEF . And this is with absolutely no warning from REEF or even an email that REEF is currently having technical difficulties. Had I known this, I would’ve just parked on the street.

I believe REEF has the potential to be great. i work in manhattan the lot is right across the street from my job. however, my app wont find this lot so i can pay for it, but 3 of my coworkers can and paid for it and i got stuck trying to find another lot. Please fix these map issues. if you search for the lot it will pop up in the search but cannot click on it to pay.

I never leave bad reviews but REEF was nearly unbearable to use. The load times are insanely long. When my parking was about to expire I tried to add time and it would not go through. It acted like it did and showed the “completed payment screen” but my parking time continued to show only a few minutes remaining balance. I tried this TWICE to no avail and we ended up running back to the car to move it. So frustrating to use and every screen takes FOREVER to load. Still not even sure if I’m going to be charged twice for no reason.

REEF should easily be in a browser. Or even better yet should be in the kiosk at the parking location, and REEF should be the last resort or if you frequently use it. Instead, as a one time user I need to download REEF , in a poor service area (inside a parking garage), waste my own data, enter all sorts of information they’re probably going to sell or more than likely become compromised, just to park my car for an hour.

I know that this review isn’t remotely helpful for anyone because you don’t download REEF because you want to, but because you have to.

It can be confusing to find parking. There are so many options and you don’t always know what is the right one for the best price. I love using this application and highly recommend it for anyone searching for parking.

Love being able to find the right lot and pay from my car instead of waiting in line at the kiosk. Was out to dinner and got a reminder to extend! Saved me from getting a ticket.

My city just switched over to this app for parking downtown. Downloaded REEF and got the part where it wants to verify my number with a text. After two attempts and waiting 10min for verification (now late for my meeting), I called customer service. The guy told me the verification process is down and to “find another place to park” LOLOL. Thanks this app. Mistakes and bugs happen, but your terrible and lazy customer service is astounding.

REEF needs a lot of work to become a good parking app. It only allows one car per account. It has sent me countless duplicate emails with my latest receipt. The address on REEF and the mission were mis labeled where I needed to park. I can’t delete my credit card info without putting in another card since there has to be a default card. If REEF fixes all those issues above I may use it again.

I’m standing in front of the pay stand a d see the sign abt credit cards and cash no longer accepted “for my convenience”. So I try to download app there - perpetual spinning wheel - insufficient bars. What’s a person without a smart phone supposed to do?

Then I get it downloaded and come back. The map/list populates and shows I’m only .25 miles from the lot. I’m standing right in front of the machine! Your GPS function needs to improve

Found myself subjected to REEF when trying to park for an event over the weekend. App kept glitching, takes forever to load, took many tries to get it to acknowledge the correct parking lot and then to accept the vehicle info. I’m now at home on a strong wifi connection trying to delete a vehicle and it still keeps glitching and giving error messages. Don’t use if you can avoid it!

Easy and great way to pay for parking! Not to much considering I’m a college student and was about to pay $150 for parking at school and have no where to park on campus.

I’m at Atlantic station in Atl. Why have parking meters with lot numbers when you only can use the physical meter and a card. What was the point to placing a sign to download REEF when there was not any way to put your parking spot number?? So when I paid on REEF , I was really paying for a lot two blocks away. 🙄 I paid again at the physical meter to avoid a parking ticket. Just pay on the meter REEF is a no go.

First day I’ve tried this on-line I’ve got a ticket. When I called the citation office they cannot even locate my purchase until I gave them my last four of my credit card and the purchase number. Convenient but somewhat inconvenient because of the citation. They voided the citation though

REEF requires that you set up a new account (no sign-in with Apple/Google/Facebook), requires a cell phone number, requires a credit card number (no ApplePay), and doesn’t allow you to use 1Password/Keychain/KeyPass to set up an account. Utterly abysmal experience. I parked across the street and paid with a different app after downloading and starting to register. UI has weird graphical hiccups too.

Unacceptable in 2020.

REEF is really slow to load and access menus even though I was on full bars of 5G. I was unable to enter a spot number only a license plate and the license plate I had to manually enter it wouldn’t take a picture. I entered it wrong the first time and now it won’t allow me to delete that vehicle. When I went to pay I received a quote time out error and had to start all over again.

Goodbye parking tickets! Easy to pay for parking, easy to find parking lots. 5/5

Easy to setup and use. No more parking tickets.

Pretty nice app! Comes in handy at a few lots around town.