Contact DasherDirect By Payfare Support

My card was locked and you allowed transactions

Special Investigation ticket number [3071188]

A discrepancy in my personal information is preventing me from resetting the password for the app. App says to call. Of course, your phone number is nowhere to be found. Not good. Willing to bet it was your system responsible for the discrepancy. Now what?

I don't have access to the app right now but I need to check my balance.

Good morning I am a dasher for Doordash and have been trying to get help from the company for over a month regarding being double charged, and at least the tenth time that I have called in regarding being double charged by dasher not the merchant. I called back on December 22, 2022 after I was double charged on the 21st then the 22nd from Seena wine, I was also charged on January 11th and January 12th from same liquor store. I called into dasher again and  they told me to go to the merchant which I did. I stayed almost two hours explaining to dasher with the help of the merchant that it was not on the merchant and I got hung up on by a few dasher agents multiple times. This again happened today. I got charged $34.85 yesterday at Edgewood discount and again this morning which the store is not even open to charge the money. This is a dasher issue and I have been robbed of over $100 and when I try to get it back I get hung up on and treated horribly by a representatives. I need help and a refund of my money. I could not even go to work this morning because I did not have enough money to get gas. I am due $34.85, $33.50 and $27.20 that I know of for sure, and plenty more that I cannot pinpoint. Please I am just asking for the amounts I just listed be reimbursed to me because it is rightfully my earnings. Please help!!!!

This app is complete shit, run by complete morons; not even a real bank. Keeping my funds from me because you can’t keep your shitty app running properly and lying about when it’s going to be down for Maintainence (which it is at random at least once a day). I hope whoever runs this company falls off a bridge.

Ugh! I can't believe how ridiculous this dash krap is and can't believe that these problems with this direct app and dash app can't be resolved these are the worse apps I ever dealt with and also the worse people that run these apps are the worse agents that don't do there job apparently they don't know how to fix app problems neither does the owner of this company so as long as us dasher make there $$ we get screwed nice anyways your apps suck!! Ugh!

Been 2 weeks since I ordered new card because mine was stolen still haven't got it.

I can't get past where it says put in code after I put my associated phone number. A text with a code never comes to my number.

IMPORTANT I received a visa card in the mail using my address made out to someone who is not me. Who do I contact about this FRAUD Can you please provide a telephone number to call.

It's been months that I've been waiting for my card. Money was applied to account and withdrawn but money is missing and I'm unable to find the bank that it states is my checking account. I texted someone weeks ago and it should have arrived by now. Please respond to me ASAP. Thank you.

Locked out of my dasher direct account. But I guess from what I continuously see in the comments on here I will be robbed of my money I WORKED for…

Doordash is the most awful thing ever. Ive dealt with it for over 3 years and it has been nothing but stress. The Dasher and dasherdirect are the most buggy, glitchy, most frusterating apps i have ever used in my entire life. Nonstop error messages, endless loading, freezing, I cant even log into dasherdirect half the time it forces me to put some stupid code sent to my phone, and then it doesnt work, and then locks me out. Now im completely locked out, unable to see funds and cant contact support either. I dont get how doordash is popular at all, it is nothing but issues

Good evening, my name is Randy Rampersaud and I’m a Doordash driver from Queens New York. On Fathers Day June 19th 2022, while I was asleep I received a text message at 7:07 pm that stated that my email address was updated on the Dasher Direct app. When I woke up i tried to log into my dasher direct account and i could not. I click on password reset and no code was sent to my email account. I contacted Doordash support at 9:23 pmand was on the phone for 18 minutes addressing the issue. They could not get a hold of anyone from the Dasher support technical services and they told me that someone would reach to me within the next 24 hours, which did not happen. On monday June 20th, 2022,I call at 1101 amand was finally able to get a hold of Someone from the Dasher Direct technical support. They told me that my account was hacked and that some weird email address was used on my account as well as a different phone number. They told me also since the transaction was already completed, there is nothing they can do. I’ve had my 4 months savings in the Dasher Direct app and it was all wipe out. This is very upsetting because Doordash allowed the scammer to gain access to a virtual replacement card which the thieve might have used to take all my money out of my account. A total of $1,437.55 was in my account. Had Doordash answer my phone and got a hold of their technical support team, this could have been prevented. I’m so stressed out and don’t know what to do. I was praying and hoping you guys can help me get my refund back because my wife is expecting soon and I need the money. How can someone hack my account and take all my money out. This is unbelievable and the sad part is Doordash don’t want to help.

My dasher direct account got hacked I have called 5 times and left on hold for an hour all 5 times for them to hang up I have been trying to fix this before whoever hacked my account uses my funds

I was trying to order a new card , old one lost

My Dasher Direct app isn't working properly. It will not show me my current balance or anything

Why am I not able to get a verification code sent to my phone number OR my email? It says it sent the code, but no code ever shows up, and no I am not having Wifi or connection issues, and no the number is not a VOIP! I am unable to even access my Dasherdirect account on the app because it never sends a code, no matter how many times you hit "resend"! I just want to be able to access my account and log in!

I have not received my DASHERDIRECT visa card, really need it soon.

I have not got my card in the mail and it has been almost 3 months

Someone took money out of my account and now they don’t want to reimburse me!

I updated my address o dasher direct by playdate card. They have now APARENTLY suspended my direct card and account because of it and I have called almost every day for a month and cat get the money still on it ad it throws error code 2032 if I try to do anything other than log in and calling playdate directly got me told nothing they can do

I’m locked out of my account. This fraudulent company just transfers me to a never ending hold and I never get answers I want my fucking money.

These motherfuckers man! I need this money back on my account, shits fucking ridiculous HOW DOES IT TAKE A FUCKING MONTH TO REIMBURSE SOMETHING?????? NO ONE FUCKING HELPS ON THE PHONE THEY DIDNT WANT TO GEME A SUPERVISOR OR NOTHING. Saying they escalated my shit when they never fucking did! FUCK

I ordered my direct card a couple weeks ago and I haven't received it yet every time I look at the status it says it's being prepared to ship and I haven't got an email yet

I am having issues logging into my account and when I try to reset the password, it will say I should receive an email, but I am not receiving them. I need help resetting my password please.

I am having trouble logging into Dashers Direct Virtual card..please assist me with this issue.

On January 4th I made an online order purchase at walmart.com two of them for curbside pickup and paid with my dash interact card Walmart does a pre-authorization hold until the item is picked up and then the buns are released to pay for it Walmart canceled the orders due to items I ordered not being in stock and they never charged my card however dashing direct has a pending hold on the tooth pending charges from Walmart and they will not release them they keep telling me it's Walmart's job how is it Walmart's job when they never charged me it's dash or direct and when I call to find somebody that works at the actual bank that taxes direct is from all you get is doordash support and they say there's nothing they can do they say I have to wait for the pending hold to fall off it has been now over 10 days it is January 11th I ordered this stuff January 4th I need my money it's my money I worked for doordashing and I ordered stuff from Walmart that they didn't have and they canceled the order why are you still holding my money why can't I get any help and this is a bunch of crap that they keep pawning everybody off onto the bank or other situations or the merchant the bank is stride bank I tried calling stride bank and the lady told me that they don't deal with it that I have to call doordash how are you not going to deal with your own banking when doordash direct is through stride bank and I'm being told that they have nothing to do with it somebody needs to take responsibility somebody needs to look out for us as dashers somebody needs to release my money before I start a lawsuit because this is crap I've read all these other complaints that people have we all need to get together and make another lawsuit against doordash there's already several going on someone get on board with me please

I initiated a wire transfer to my bank last week on Thursday morning.... apparently when the platform was down and crashed ——- Monday my bank says no pending deposits and it is not back on my dasher card. I am freaking out. I transferred $1000.00!! It is Christmas week. And I can’t get anyone on the phone. Everyone has given me the wrong phone numbers to get to this dept. I am literally sick to my stomach

I can't used my card to pay a bill even though I put money on it

My account is locked and it's promoting me to reset my password to regain access but I no longer have access to the email linked to the account. It needs to be updated to my current email so that I'm able to check the balance on my card, etc. My new email is: brooklinaw23@redacted Thank you

I don't receive the card

I have several complaints about this fake ass bogus shit company. They have open multiple accounts in my name with Dasher direct and with doordash. Then they get closed and these idiots can't fix it and keep them money you worked for and then can you from the platform. Can't talk to them because they are open a few hours a day, have a false number, an app that is unusable and if you can take being in hold for 1-3 hours they just hang up. I think America should bomb them and make their country a parking lot..... How is this a legal company and how is it legal to charge me for my own pay.....FUCK YOU DOORDASH

If you're having problems with DasherDirect take them to small claims court it's easy and you can get paid. Dasher Direct is part of doordash Inc which has registered agents in every state. Find the doordash register agent in your state and take them to small claims court. In some states you can get as much as $8,000. Sue them for the maximum in your state that's the only way you going to get their attention.

I don't have a number to call. I lost my card and I can't access my money. I don't like this whole system. Can someone please get in touch with me kimcatchings@redacted 601-572-6381 Kim Catchings. I need a new card Quickly!! .

I put the wrong account number in my directdasher account for money to be sent to. I sent money twice before realizing the account number was wrong then I changed the account number to the correct one. I received a refund for the first amount that was sent but I didn't receive the refund for the second amount. Dasher direct has not been helpful with this situation, I've called my bank and they told me they issued the funds to be sent back but dasher direct says they sent it and THAT'S THAT. I keep trying to call to start a claim or dispute it but dasher direct says they cannot do that and just hangs up on me. I don't understand why they can't dispute it if I didn't receive the money. Even IF i did, I would have to pay it back anyway. Dasher direct sucks with customer service and I can never seem to get a supervisor on the phone. I hope noone else goes through this. You'd be better off using cashapp.

Is there any way to get ahold of these fake people that keep stealing my money

Why can’t I add my dasherdirect onto my wallet on my phone aka Apple Pay

My card keep declining

I am having issues getting the money that I worked for!! I am livid and nobody is getting in touch with me! What number do I call?

Fraudulent charges. So many complaints about this card. My guess is they know exactly what they are doing. Stealing hard working people's money. Please contact me when the class action lawsuit is filed.

I used my dasher direct card for a deposit on a rental. They said they refunded the $100.00 on Sept 24th and it hasn't showed up back in my account. Please advise if you see it pending and let me know when it will be put into my account. Thanks, Rob Howdeshell

There was an transaction that was unauthorized and I and I have not been able to get a hold of paper dash or direct for 2 days they left me on hold so I need to stop this transaction I don't even know who the company is I don't know nothing about him and I can't get a hold of them they don't give any information so if she could somebody contact me at 360-829-6651 or 360-761-9370

I just read a lot of these comments and I may have some advice that could help a lot of you! Unfortunately, it’s not what you’re going to want to hear though…. First, I somehow found the number to call the actual Doordash direct phone number, NOT the “contact help” number on the app where you have to “press 2” then wait for a callback. I can’t remember the number I called as it was a few weeks ago but I think I googled “stride bank customer service” maybe? As that is the bank that the DasherDirect card is through. Now the even worse part, the wait time was unbelievable when I first called and I ended up hanging up after about an hour on hold. After I had cooled down and had a little more patience, I called back again prepared to wait. And I did. After a lengthy amount of time, I finally was able to get a live person on the phone. At that point, they fixed my account and unlocked my card pretty quickly. It was just getting to that point that was a pain. I hope this helps a lot of you! Just remember, Be PATIENT and read a book or go for a walk or whatever else you may enjoy doing with your phone on speaker to pass the time. Good luck!!!

making me call u to unlock account, you dont do it right and on hold 2 hours i hate your guts

Locked out of account need to update info

Locked out of my account. No access to my money. No gas. I need my money now!

Please everyone STAY AWAY from Dasher Direct. I made a transfer in the amount of $68.05 and its never made it to my other account and they REFUSE to do anything about it, not only that, but they hang up on me and state that's its no longer their problem and that its the banks problem, even though its never made it to the bank.😡😡 Also, I was missing a payment in the amount of $450.20 from Door Dash. They stated that Door Dash never deposited the funds even though DD provided ne with a trace number. Finally, I uploaded my information from my T-Mobile account and was paid instantly!! Again, its been over TWO MONTHS and they still have yet to resolve my issue with my $68.05, and show zero interest in doing so, I advise everyone to stay a far as way from Dasher Direct as possible!! You've been warned!!! There are hundreds of complaints on Google. Btw, I signed up for Dasher Direct in June and still never received a card!!😡😡

Today I’m trying to reach dasher direct as I purchased $30 of gas to work today and did it at register so no extra Kind of hold could be placed and it put multiple $30 charges on my account like almost $100, $90 exactly but was 3x $30 charges and now I have no money on card great guess I’m broke on Saturday night lol. And as I sit on hold no one answers . This is supposed to be a bank for us yeah? Wow anyone else going thru this? All charges say pending and same transaction number so maybe soon they will fix I hope. But just ruined my day for sure! This sucks. I can be emailed at mardigrasrex@redacted names Rex thanks y’all. Hope no one else is having their Saturday ruined!

I am locked out of my dasher direct account and i cant see how much im doing on door dash this is so frastrating all the time.!!!!!!!!!!!!!! fix it

I am locked out of my account I have not changed any of my information and entered it all correctly it gave me two tries to enter my password then locked me out and told me to reset my password after asking me security questions I answered correctly it locked me out completely and told me to call customer service which I tried and was told in the middle of the day On a Wednesday to call back during business hours. What the hell. I really do not get it but as soon as this is resolved I will NEVER use this card again. And I'm questioning whether or not I want to continue door dashing or even ordering doordash myself. These comments are insane. I've never seen such a cluster.

I have an unauthorized purchase on my card and have not been able to speak with anyone.

I am locked out of my dasher direct account and have bn on hold for over 30ins

I haven't received myccard yet, why? Been working for you for 3 weeks now with no pay.

I am locked out of my account and can't get hold of support

I'm having problems accessing my dasher direct account. I cannot sign in through my app on my phone, and I cannot get ahold of anyone by phone. All I need to do is check my account balance. Is there someone who can help me with this?

After 2 long days of dashing the app crashed and now says I'm locked out due to not being able to verify identity but I never logged in in correctly. I've called multiple times. Was on hold once for 1 hrs n 5 min only for a recording to say high call volume and hang up on me. I'm not happy at all and want this resolved asap or there will be no more dashing for me or anyone I know as I will blast this everywhere. This is very un professional. Only reason I even signed up was to supplement some of our lost income due to this past year if hell. Point is I did this cause I need to make extra money for my family. Now you've locked me out and can't seem to help. Sad to see hundreds of so many others having same issues. I will go drive for waiter before I deal with this shit again. No wonder so many drivers say F door dash and went back to waiter ..

IM ALSO LOCKED OUT OF MY ACCOUNT AND CANT GET ANYONE ON THE PHONE

After reading everybody's post I'm now horribly upset I have spent since July 13th trying to get paid from doordash could not get weekly deposits to my bank account nor access to cash your direct application it really is disheartening to see everyone having the same problem

Please I can't sign in to my - or direct card app is telling me to change my password when I put in my email a jazz it doesn't say anything to my email address please I need help 7278156094 Michele ragan's thank you

Dasher Direct/Payfare If you do not read any other comments I hope for your sake you read this one; I have been locked out of my account since Friday July 15, 2021 and today is Monday July 18, 2021. I have called numerous times through your app by the red touchscreen that reads “contact support” and get your automated message on hold and used option “2” for a call back and no one has called me back. I have found a different number to call and I am going to call it first thing in the morning and if I don’t get a live person on the phone, I will be nice and give you “24 hours “ and if I have not received a call or some form of contact from a representative from your office, The next num I call will have a “202” area code. If you don’t know that area code ask someone in upper management. If that is beyond your capability or you feel it is irrelevant, let me enlighten you, it is to Washington DC and I will provide them with screenshots of this comment and the others on this post.

I have been trying to talk to them for three days put on hold and disconnected. THEY SUCK I LKOST MY CARD

I have been tryiong to get my Dasher Direct card UNLOCKED for over a month. I never receive the damn email you say your sending to help me. I need this resolved so i can check my account periodically to make sure my money isnt being taken by your Payfare company. I dont owe them nothing, so they should NEVER CHARGE any of us Door Dashers

They are taking our money

I had an old account with an expired debit card linked to my door dash account, so I decided to get the direct dasher card to get paid faster when I started back dashing. When it came time to cash out I was mysteriously just locked out of my account, money on the card just stuck there, I am hot, I called the Administrative office, door dash, direct dasher, all with no results but my money still stuck on this stupid card and nobody ever answering the direct dasher customer service number, I called for days, no card ever sent in the mail! I am furious and will be seeking to resolution like many others should !

Looks like months of the same problems from everyone posting, and it says with multiple complaints of the same, then the issue will draw much attention and be resolved. Bullshit! No resolution to the sorry ass customer service card lockouts, and no call backs or even an answer from the phone number given. This is ridiculous and its our money. If it was their money, how would the reaction be? DoorDash needs to step up and do something.

I still haven’t received my DasherDirect card and it’s been two months

They REFUSE to call back. Ive tried multiple times with both the call back option and waitimg on the line for long periods of time, and then it just disconnects. I have money due to me from a refund, received a notification, and then everything disappeared. Its on their end. They received it, but they never released it. Over it. They have zero rights to keep and or prevent people from their monies.

Just think of the interest those unpaid funds are accruing!

Dasher Direct card account is locked. Email to change password never comes and I can't find customer service to help me. This is horrible!

Can't get in to my account it's locked

I cant access my door dash direct account. I need my money

I have not been able to log into my Dasher app for 3 days now. I used the correct credentials and still got locked out of my account. Now, I’ve been waiting on email and trying to resend the recovery link each day with the same result. When will I get a recovery email? And why did I not gain access to my account using the correct credentials? Please help!!!

I have been trying for months to reach customer support regarding funds on my account, but I am disconnected repeatedly. I have spent more than hours on hold. I have taken screen shots of my waits and disconnects by DasherDirect. I am seeking resolution after being locked out of the application. I have followed prompts to reset password, but I never receive the code. It is NOT my cell phone service blocking toll free text messaging, for I have already confirmed those settings have never been applied to my cell phone service. A phone number I may be contacted at is (520) 535-6746. There are federal laws in place that protect consumers from financial intuitions not providing an adequate customer service contact; as well as, inadequate means to reset passwords, especially when you fail to provide adequate customer service contact to meet the high demands you obviously experience! Two months I have been calling and hung up on every time. I have also NEVER received a call back after opting in by dialing "2" for a call back. You are a third party, offering banking solutions to Door Dash independent contractors, therefore, you are exempt from small claims court. I will filling a law suit, if not a class action law suite to include pain and suffering due to hardships encountered to this experience; as well as, attorney fees. I await a response from you in a timely manner. Sincerely Stephanie Bryan

My dasher direct account is locked all I need is my account unlocked so I can get my money what is the number for dasher direct?

I forgot my password and I've been locked out of my account they say the are sending me a email to reset my password but I never get the email

It don’t make no damn sense. I’ve been trying to contact DasherDirect since Friday. Nobody picks up.the call back is a joke they don’t call you back. I’m trying to figure out why does it take so long just for them to u lock my account. I have money on my card and I need it. It should t have to take for me to write this comment for something to get done .

I got locked out of my account so I can't even have the option to type in a password or my phone number I don't know the PIN for my card so I can't even use it I have a hundred and something dollars on my card that I cannot use there's no number to call I called doordash give me an Uber number I need doordash direct or somebody from payfair this is not fair that I cannot access my own money

I'm locked out of my account for no reason of my knowledge. Customer support won't answer, been on hold for days. Door dash says call dasher direct. Dasher Direct says go to help on the app, can't logon to the app. Can't afford gas and time, while waiting on my pay. Maybe we need to report dasher direct to the better business bureau

MY DASHER DIRECT ACCOUNT IS LOCKED IT SAID IT COULDN’T VERIFY MY IDENTITY BUT IT LET ME CHANGE MY PASSWORD… It needs to be unlocked for me to proceed. My Phone # is (216)313-5412 please contact me as soon as possible cause this issue is delaying my dashing. You guys needs an actual phone number so this can be resolved in a reasonable amount of time.

What is the number to Dasher direct customer service??????somebody please help and tell me I'm locked out of my account and can't find a legitimate number for them

I entered my password wrong one time and was locked out of my account. It wants me to reset my password, but the phone number it wants to to use I no longer have access to anymore. I called the number listed for door dash direct and it's Uber Canada. The number they give me to call is door dash support. I can't reach anyone to help me resolve this issue. Please help how do I reach door dash direct to fix this. My email is nlray1754@redacted and my number is 602 690 1731

Sure seems like we're all in the same boat I cannot access my account because my phone number has changed on locked out due to too many password attempts doordash support cannot help me and there is no way to contact anyone for this doordash direct app apparently. I'm going to say what everybody else has said I need somebody to call me because I cannot get a balance or withdrawal at any local ATM they say card not supported this is been going on for me for over a week that's why I'm willing to leave my phone number on an open public forum because I'm hoping somebody reads it and calls us back 442-354-3468

I got my card and everything was going great and then my card was locked and I've been trying to get a hold of Dasher Direct for a couple days and their call back option is a joke. All I want is for my card to be unlocked.

Locked out changed number now won't let me log in

I decided to get DasherDirect in January and I am really regretting it. I have had my deposits come as late as 9am (when one of their "selling points" is that it cashes out every night at midnight without a fee and will be in your account 2-3 hours later). They should still have an option to pay and cash out right when you need the money because it was already an option in the first place. Also, I once sent a suggestion to please have a running talley of the balance alongside each transaction because it's almost impossible (and a huge waste of time and energy) to go back, figure all of the deposits and compare them between apps. Today I woke up to $10. in my account when I had $35. supposedly deposited overnight (my ac is being worked on and it's too hot to Dash much in Texas without an ac). I just now called DoorDash Support, was given two different phone numbers AND BOTH NUMBERS ARE BAD, DISCONNECTED... ALONG WITH THE CONTACT SUPPORT LINK OF THE WEBPAGE (payfare.com/contact = 404 NOT FOUND)!!! If I was able to save enough money to be good for a couple of days, I would have already had my pay switched back to be directly deposited into my bank, like it was originally, a very long time ago. THIS IS THE WORST CARD I HAVE EVER DEALT WITH!!!

my card says i have money but i try to use it and it is declined! Cant get ahold of customer service. I agree this card company sucks!!!

I have $29 on my account and unable to get gas because it says in sufficient funds. Why?

I have problem getting into my account. I can't authenticate. Please email me back.

Where is my card that I ordered on the 16th of may ????

Card was stated to arrive in 3-5 days. its been 2 weeks. I have sent numerous emails and made several calls - all keep getting pushed to this Number - 833-711-1266. Waited on hold for 30 minutes and then finally was given the option to get a call back instead of waiting. I chose that option and am still waiting - its been over 2 hours! --While on hold, the automated line is saying that due to the pandemic cards are now taking 3-4 weeks to arrive in mail. It would be wonderful if I had an email confirmation from Dasher Direct, and a follow up updated email when the Card ships with Tracking information! I do not understand why Door Dash would choose a company that has ZERO customer service skills.

Has anyone successfully gotten a hold of dasherdirecy?

I recently spoke with Dasher Direct about not being able to use my Dasher Direct card for online purchases. I have always been able to use my Dasher Direct card for online purchases, I was told that there is transactions of $94.50 an I'm not to sure what transactions were made in the total of $94.50

This card is absolutely ridiculous! Every time I try to use it, it says insufficient funds! So far, I have only been able to successfully use it at an atm and it charged me $2.50 for that!!!

Haven’t received card

Im tired of issues with doordash and the direct dasher GOSHT I'm done with it I'll delete the app Nd I hope I never ever get any source of email promotions(Email REQUIRED!!!!) I'll find out how to block them too...its not my lost its doordash lost

Dasherdirect FUCKIN sucks!! Hardly no where I try to use it at accepts it for some reason. Then you can't get a human on the god damn phone!!!

Has anyone had luck reaching out to doordash direct pay fare? I’ve been trying to get ahold of them for two days I left a call back number and when I would stay on the phone for hours to get ahold of them they would hang up on me. I literally got money in my account they won’t let me move or cash out from an atm or anything. Doordash support can’t help because apparently it’s a different company that deals with the card ( worst company ever btw) anyways if anyone has got ahold of them can someone email me please and go over how you finally got ahold of them. My email is dcsdmiller@redacted

Having trouble finding the customer support phone number. I am having problems with the Dasher Direct card it will not activate please call me at 626 549 9390 thank you

locked out of account I cannot log in to use virtual card or to activate new card bc I have a new phone number I can't receive verification text