Contact Bakkt Support

by _Ripcord_

This app has been a disaster since I downloaded it for the BTC promotion in December 2020. I’m still trying to withdraw the money I deposited on Dec 17, 2020. The first issue was it took so long for the deposit to clear, the promotion ended. They gave me $5 USD as compensation. So, deposit clears and I try to use the debit card, declined. Tried a few more times, declined every time. So frustrated, I just want to withdraw my money and be done with this app. I got instructions on how to withdraw online or Bakkt support, but the option doesn’t exist for me. I contacted Bakkt support which has gone absolutely nowhere. All I want is for my account to be closed and my initial deposit refunded to the original form of deposit. Just reverse everything and let’s end this horrible experience. Bakkt support says I need to send a photo of my ID along with a photo of me holding my ID. Bakkt has enough info to accept my deposit, but now won’t close my account and refund to the original deposit source? How about sending a physical check to my residential address which you collected when I signed up. How can they require more information to withdraw than deposit? Is that legal? Seems tilted in favor of the banks. The app is nothing special. A real disappointment after the high expectations from the SPAC deal. There’s no reason to use this app as there are a dozen that do all the same things without the issues I’ve experienced.

by Veraqu

The initial process to join is broken. The test keeps failing even after it says it succeeds (Axios Error?). Contacting support multiple times with no help and no follow up. They didn’t even bother to make tickets as today they couldn’t find any under my name, number or email. Support person keep closing chat instead of helping. Wouldn’t even make a ticket till I told them I’d be letting MasterCard (their new partner) know how awful the set up is. Then they started a ticket. Refused to give to a different person or a supervisor claiming they were the only person working for the whole company today. Very doubtful. Avoid at all costs. There will be more legit companies that credit cards partner with. Or this one will get bought out and run properly and then be worth trying. Till then : RUN!

Update: after two months they respond here asking to waste more of my time 🙄. If you want to help go find the previous help tickets and actually help with them.

by Tesha_Renty7169

I sent an email and called in about this account and neither time was my problem resolved. The rep I spoke to assured me that he would send me an email to verify my identity and the matter would be handled ASAP and I have still not received that email. Im a new customer and tried this app as it was a suggestion to turn rewards points from Wyndham into cash or gift cards and I thought what a nice idea since the holidays are upon us and this is by far the worst customer service I’ve ever received. If there is a way to delete my account from the database I would if I could get back in but since I can’t I reached out to Wyndham to gain access back to that account since it somehow got locked in the process and deleted this app. Thankfully I didn’t add my banking info or this would be a much worse review.