Contact Magisto Video Editor Maker Support

by Habarsamian

Do not download this app. They make it extremely difficult to cancel your “subscription”. Here’s my story:

Looking to get into video editing so I go look for some apps on the App Store and see magisto. I read the description of their app and see that the download is just a free trial and I would need a subscription. I think to myself ok too easy I will just get in the app and cancel the auto renew as soon as I download. I don’t like paying subscriptions and I wasnt too devoted to editing anything yet for a price ( and if I was i definitely would not use this app , the video it produced was horrible). anyway I get into the app and immediately go to “cancel subscription”. I hit the cancel button and go through the process several times and I never seem to get a solid confirmation. So I decide to close the app and reopen it. When I returned to the settings screen I see the option to “return to subscription “ so i think ok it must have been cancelled. Apparently not the case because I had a$30 charge on my card today. And apparently the developer support is telling people on here that if they set up a subscription through their Apple ID they need to cancel the subscription through their Apple ID. However seems a bit misleading to have a “cancel subscription” button that doesn’t actually work. I will get my money refunded.

by Mynamejaz

i recently downloaded this app, looking for a free, easy to use video editor. but, after reading the reviews, i had to delete it immediately. i find it extremely shady and suspicious that most reviews are one star, but the “average” is 4.6 stars. almost all of the positive reviews are clearly fake. most negative reviews are completely valid concerns about low quality content, misleading billing information, and poor customer service. yet, each negative review is met with a copy & paste response that blames the user for their awful app and deceptive fees. there is misinformation in the terms of service about how to cancel a subscription, which is clearly intended in order to scam users out of their money, then they refuse to offer refunds. it’s shameful and unacceptable. the developers of this app are greedy, and charge unreasonably high amounts for the same features that are FREE on other apps. the developers claim these fees are “reasonable”, but how can they justify a higher price for their low quality, practically unusable app when a video editor like adobe after affects has about 20 times more effects, high quality, better compatibility & sharing, all at a lower price! imovie is free and has more features than this app. read the reviews before getting any app, and certainly don’t download this one.

by A Honest Usert

Today i just browsed around this app for a couple minutes, when it first gave me the option to join the 7 day trial i hit back because i do not like subscriptions, apparently it still let me use the app still and my sole purpose was to edit a small quick slideshow with my pictures that i could download. After like a 5 minute wait i tried downloading it and it says it wants a whole dollar for just a download?? It’s like you can’t really use the app for free except upload pictures or videos for other people on the app. When i tried to confirm that my account was not being charged i went to the settings in the app and tried to see if i was in the subscription.. i hit it serveral times and it did not load in. This was sketchy at first but i just thought it’s because i don’t have a subscription in this app maybe so i went to my apple id subscriptions and it said i had none.. i better not get charged 20$ for this app because it is not worth it at all.. you have amateur editing and features, most edits in this app you can do in a free one. I do not like this app it was a waste of time. In the description you guys should add all the fees included in the app.