Are you having issues? Select the issue you are having below and provide feedback to CapCut.
- Limited animations for texts and clips
- No animation key thing
- Limited fonts
- No in depth audio editing interface
- No ability to change render settings
- No ability to render in the background
- Storage full issue
I dont got no updates on style like my app always automatically updates by itself that i wouldnt have known
When i press project it says allow access to album when i did any when i pressed confirm it took me to settings but there was bo photos so i can allow photos pls fix this Capcut im rlly sad rn
the reverse button isn’t working and it’s actually pissing me off I’ve tried so many things and it’s not working
Hi yes my capcut isnt working like it says no internet connection which I have perfect connection and ive tried uninstalling the app many time but things got worse, How can I resolve the issue?
it keeps crashing when i’m trying to upload it
It's says " file not supported "
I updated it and now some of my past edits are glitching when it transitions from one picture to another
Hi, the reverse button isn’t working and every time I try to use it I get kicked out of the app.
When i press “New Project” it doesn’t bring me to the part where you pick the vids/pics and it did not do this on my tablet and iPhone.
It’s not working, the videos won’t come up and I can’t add sound
Some of the capcut filters are not showing up anymore. For example the "style" section is completely gone and the "life" button is shown but I can't click it and all of the life filters are gone.
My CapCut is lagging when I want to add text and audio and if I say “it’s” with the ‘ there’s a very weird gap between the it’ and the s
When I use the “remove background” button, it doesn’t do anything and when it does do something, it does me instead of the video
i cant even get into cap cut without it crashing before i can get in please help
The app is showing 17+ hours of screen time when I was on it for 10-20 min and I shut down all tabs before I stopped using my phone
Exporting videos fails and I'm stuck on one image for the rest of my video! Plus, this customer service is Canva-tier! It's horrible! They didn't help me out at all, and they only release new features instead of actually fixing their app!
When I try to adjust a video/and or image clip it doesn't work for a minute, then expands it over 120 minutes! I re-installed capcut 5 times and it's still the same. Help.
I’m sorry to complain but when I try to press reverse, it goes up to 95% and then says, “couldn’t reverse, try again.” And I know some people have said connect to the wifi or update CapCut, but I’ve done all of that and it’s still not working. Please help me out 😅
I’m seeing a pattern here. I made a video that’s over 30 mins. Every time I click on the video, it freezes then kicks me out of the app. I’ve restarted my phone, and almost everything in the book and it’s still this way. I don’t know if you’re in the middle of updating it but hopefully everything ends well. Please fix this, this video is very important and I have a deadline.
Whenever i get in capcut and click on one video it closes by itsself
As soon as I click on the edit I want to work on the app crashes. I need this video up asap and now I can’t even finish it bc it keeps crashing. Any advice to get this to work would be great, thanks!
When I tap on a video to keep editing, capcut is crashing and doesn't allow me to do it. Please help me solve this problem!
I have a lot of edits in there and when I checked today there was nothing:(
hi there, im an editor on youtube, i’ve been wanting to edit for a while, no idea why but recently capcut hasn’t let me use the app, like for ex: when i go on effects, it says no internet connection , idk why because i have wifi, and i have good wifi aswell. so please help me, i don’t know what’s wrong:(
Dear capcut I am facing a problem of crashing every time I try to move the picture it crashes please solve my problem as soon as possible Thank you,
The reverse button isnt working and it tells me to try again. When i try again it crashes after 3-4 times
I cant open my capcut it says "there's nothing here, try to record right now" but i have a pictures and video's on my gallery.
Dear CapCut team I recently updated your app and some of my videos have no audio
Hello. could you tell me why when I load a font it tells me that the file is not supported?
Dear CapCut team, I am facing a problem of Vedio clip when I try to edit the vedio will come green in side please slove my problem as soon as possible thank you,
Complete guide to troubleshoot CapCut app on iOS and Android devices. Solve all CapCut app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 深圳市脸萌科技有限公司, developers of CapCut.
Contact e-Mail: [email protected]
E-Mail: [email protected]
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Developer: Bytedance Pte. Ltd.
this app is a free all-in-one video editing app that helps you create incredible videos. Advanced filters and flawless beauty effects open up a world of possibilities. Cut, reverse and change speed: getting it just right is easier than ever, posting only your wonderful moments. Tremendous music library and exclusive copyright songs. Top trending stickers and fonts let you fully express your videos.