Contact MyBlueKC Support
Company Name: Blue Cross Blue Shield of Kansas City
About: Access your health insurance information on-the-go from Blue Cross and Blue
Shield of Kansas City (Blue KC).
As a Blue KC member, you can download the free
MyBlueKC app to help make the most of your Blue KC plan.
MyBlueKC Customer Service ๐ข
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Blue Cross Blue Shield of Kansas City
Verified email ✔✔
E-Mail: [email protected]
Website: ๐ Visit MyBlueKC Website
Privacy Policy: https://www.bluekc.com/consumer/privacy-security/
Developer: Blue Cross and Blue Shield of Kansas City
Can I trust MyBlueKC app?
Protect your data and wallet. We investigate the developer's website (Bluekc.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems ๐๐
Broken app, extremely annoying complications
by Bodibodibodi
Features of the app clearly donโt work. The directories are limited, and the associated web applications they take you too are also barely functional.
As another reviewer mentioned, virtual care does not work. If you manage to make it to the waiting room for a doctor (which itself was quite difficult), you will find that after waiting for 30 minutes, you are unable to actually connect to the doctor.
It looked like I was still charged for the visit, so I contacted customer support. The response was a copy paste answer about the solution I spent 30-40 minutes figuring out on my own (some mobile browsers are not supported).
If they know some browsers are not supported, why not tell me before I begin the process? As someone who is sick, this was an extremely frustrating experience. A chain of prompts and forms that should have taken 5 minutes somehow took 45.
Virtual Care Feature is Broken
by MatthewFowler
Tried to use the virtual care feature several times and it crashes when it is time for the appointment to begin. Everything seems fine in the virtual waiting room, but it crashes and goes straight to the review screen rather than the actual appointment. This needs to be fixed ASAP. I see other reviews mentioning the same problem which points to a bug in the software.
Broken functions
by Juniper Cass
The ID card function to download the card or email the card is broken. It crashes the app when you block on the button. Also I think this app would really benefit from Apple Wallet compatibility. I think Wallet compatibility would make this app worth it.
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Have a Problem with MyBlueKC? Report Issue
Why should I report an Issue with MyBlueKC?
- Pulling issues faced by users like you is a good way to draw attention of MyBlueKC to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MyBlueKC customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyBlueKC.
