Highlights Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Jonas Myren Ribe
3 Most reported problems 😔💔
Too few features in free version
by BM42
Apple files/preview/notes already does nearly everything this app does. For me to use your app on a regular basis, even if free, it has to provide some additional functionality over what the free Apple apps do. I was disappointed that export annotations is not available in the free version. You can export by using print and save to PDF. In short, there is no value add over Apple’s free apps, therefore, no incentive for me to use it, like it and reward the developer by upgrading to the pro version. With everyone vying for subscriptions rather than straight up selling an app the old way, you got to give me something of value before I break out my wallet. Thanks.
Crashes constantly
by Gathly
I want to like this app. It’s exactly what I’ve been looking for for years. I paid immediately for pro so I could export highlights into Evernote. This is a wonderful feature. However every third or fourth highlight causes the app to freeze totally. Nothing in the app is responsive. In order to get it working again, I have to fully close the app, swiping up, from the open apps view, and it will still load frozen multiple times. Some times that works and I'll get a few more highlights in before it freezes again. Then I have to fully restart the iPad. If this app worked the way it was supposed to, it would be my dream app. I have a brand new ipad pro that I bought a week ago that is fully up to date.
Wonderful idea — not fully developed yet
by Kkuluuk
This app is great... on Mac. Their Mac version works wonders with bunch of customization options. And as a researcher who does most of the article reading on my iPad, I’m so glad to see the app on iPad.
EXCEPT it does not work. Perhaps the most frustrating issue is the annotating itself. This simple task of highlighting and leaving notes does not work because it WON’T BE SAVED. Literally. When I close a document and open it up again, my annotations are randomly gone. This is not acceptable.
The app itself is a very well made app, which brings “most” of the functionality of the Mac version to iPad while being fully optimized for iPadOS even with cursor support. I’ll be waiting for the fix to the saving issue. Until then, I have no choice but to open up my Mac.
Have a Problem with Highlights: PDF Reader & Notes? Report Issue
Why should I report an Issue with Highlights: PDF Reader & Notes?
- Pulling issues faced by users like you is a good way to draw attention of Highlights: PDF Reader & Notes to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Highlights: PDF Reader & Notes customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Highlights: PDF Reader & Notes.
