Contact Bookaway Support
Company Name: bookaway
About: Meet Bookaway: Your Hassle-Free Online Travel Agent
Bookaway is the ultimate
online travel companion. We simplify the process of finding, comparing, and
booking transportation tickets globally.
Bookaway Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Bookaway Website
Privacy Policy: https://www.bookaway.com/privacy-policy
Developer: Bookaway
Privacy & Terms:
https://www.bookaway.com/reviews
3 Most reported problems 😔💔
SCAM!!! DO NOT USE!!
by Mayah314
Bookaway is a scam. Do not use this service. They will take your money and leave you stranded.
I needed to take a shuttle across Costa Rica to catch my flight back to the US, so I booked a shuttle on Bookaway as it was the cheapest option available. I should have read more reviews, because upon realizing that my shuttle wasn’t in fact coming, I discovered that about 100 other people have been scammed by Bookaway as well. I was left with no other choice but to spend the rest of my budget on catching a private shuttle to the airport to make my flight. Save your money and your sanity and DO NOT USE THIS SERVICE!!!
Apple should remove this app from the AppStore as it is pure fraud.
Pretty Bad
by JoshuaRamirez2048
Bugs. Incorrect addresses. Incompetent and horribly slow customer service. One of my issues took over a month to resolve somehow. I was blamed for an incorrect pick up address in the system which was clearly a bug. Instead of simply offering to refund me (after purchasing multiple tickets, some redundant), they tried to blame the carrier and get them to pay for the refund. Terrible. Obviously they wouldn’t, and so they decided to make up some convoluted story that somehow I was at fault for their bad data. I can see now from the other reviews that I’m not alone in experiencing a rather disappointing situation.
DO NOT BOOK WITH BOOKAWAY
by MaiGoo79
I have taken many sleeper buses these last years, and in Vietnam, we booked with BOOKAWAY. But the bus that picked us up was a different bus than the one we had booked. The bus was over an hour late, it was overbooked so people were sleeping on the floor, no toilet break, bus smelled awful… and then arrived 3 hours too late, on a different destination at about 30km from the described destination, which made us miss our appointment for the Halong Bay cruise that day. Customer service just offered us 10% discount on our next trip… what a joke 😂 Horrible experience.
Have a Problem with Bookaway: Bus Train & Ferry? Report Issue
Why should I report an Issue with Bookaway: Bus Train & Ferry?
- Pulling issues faced by users like you is a good way to draw attention of Bookaway: Bus Train & Ferry to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Bookaway: Bus Train & Ferry customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Bookaway: Bus Train & Ferry.
