KODAK STEP Prints app not working? crashes or has problems?

KODAK STEP Prints Status

Last Updated on 2025-02-06 by C&A Marketing, Inc.

I have a problem with KODAK STEP Prints

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11 User reports:
App has problems

User reports 11

⚠️ Most reported problems ⚠️

Not working

73.3%

Something else

26.7%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:

Nicholas:

when I click the print button, the app crashes

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solution

Ronald Moore:

Will not print

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solution

Amanda:

Printing error, data error, please resend again

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solution

Christine:

cant get past 'preparing to print'

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solution

Yen:

App shuts down

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solution

📋 4 Reported Issues:

Jennie Lewinski 2023-08-28

Same problem as others. I am getting the message "Data Error Please Resend again." I have reset the printer, reinstalled the app, power off, even cleaned the zinc roller. The wifi is working but the printer isn't.

Erin 2023-04-26

Every time I try to print I keep getting "Data Error Please Resend again." I restarted the app, charged the device and restarted my phone and the message still pops up.

Sasha Sukhina 2023-01-06

Message : "Data Error Please Resend again." --> this keeps happening when I try to print and I charged the printer, connected reconnected, turned off and on again. Still won't print. Please help. Thank you, Sasha Sukhina

Jim Wilson 2022-12-06

Every time I select printer to print, red light on printer flashes with no device found. Confirmed printer was connected in Bluetooth on iPhone before hitting print. Tried 2 different iPhones.

Showing 1-4 of 4 reported issues:

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Common KODAK STEP Prints Problems & Solutions. Troubleshooting Guide

Table of Contents:

KODAK STEP Prints iPhone Issues and Solutions

KODAK STEP Prints iOS app crashes, not working, errors
KODAK STEP Prints iOS app network issues
KODAK STEP Prints on iOS has black/white screen

KODAK STEP Prints Android App Issues and Solutions

KODAK STEP Prints has errors/crashing/not working
KODAK STEP Prints server network connectivity issues
KODAK STEP Prints has black screen

⚠️ Troubleshoot | Fix Now in One Click

KODAK STEP Prints iPhone Issues and Solutions

How to fix KODAK STEP Prints app crashes or not working on Iphone (iOS):

Close and restart the KODAK STEP Prints app on iPhone
Update KODAK STEP Prints app to the Latest Version for iOS
Uninstall and reinstall KODAK STEP Prints iPhone app
Update your iPhone to the latest iOS version

Fix KODAK STEP Prints on iPhone unable to connect to server/internet connection issues::

To resolve KODAK STEP Prints network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

KODAK STEP Prints Android App Issues and Solutions

Fix KODAK STEP Prints not working on Android, crashes, errors or is unresponsive:

Force Stop the KODAK STEP Prints App
1. On android, goto Settings » KODAK STEP Prints » click [Force Stop]

Update KODAK STEP Prints to the latest version on PlayStore

Clear KODAK STEP Prints App Cache and Data:
1. On android, goto Settings » Apps » KODAK STEP Prints » Storage » click [Clear Data] option. This clears both data and cache.
2. restart KODAK STEP Prints.

Fix KODAK STEP Prints unable to contact server/ KODAK STEP Prints internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click KODAK STEP Prints » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto KODAK STEP Prints » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch KODAK STEP Prints