Now Status

Last Updated on 2024-09-26 by ServiceNow

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Common Now Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Now app on iOS and Android devices. Solve all Now app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Now iPhone Issues and Solutions

Now iOS app crashes, not working, errors
Now iOS app network issues
Now on iOS has black/white screen

Now Android App Issues and Solutions

Now has errors/crashing/not working
Now server network connectivity issues
Now has black screen

Now iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Now app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Now app crashes or not working on Iphone (iOS):

Close and restart the Now app on iPhone
Update Now app to the Latest Version for iOS
Uninstall and reinstall Now iPhone app
Update your iPhone to the latest iOS version

Fix Now on iPhone unable to connect to server/internet connection issues::

To resolve Now network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Now black/white screen (blank screen) on iPhone:

Follow the Now iOS app troubleshooting guide Here →

Now Android App Issues and Solutions

Fix Now not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Now app issues:

Force Stop the Now App
1. On android, goto "Settings" » click Now app. » click "Force Stop".

Update Now to the latest version on PlayStore

Clear Now App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Now app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Now.

Fix Now unable to contact server/ Now internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Now » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Now » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Now on android.

Solve Now black/white screens issue on Android:

Follow the Now android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ServiceNow, developers of Now.

About this app

this app Mobile allows pre-hires, new hires, and employees to find answers and get stuff done across IT, HR, Facilities, Finance, Legal and other departments, all from a modern mobile app powered by the this app Platform®. ServiceNow, the ServiceNow logo, this app, this app Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. With this app Mobile, you can manage workflows across multiple departments and systems, hiding the complexity of backend processes. New hires and employees do not have to know which departments are involved in any given process. Powered by the this app Platform®, you can deliver the right digital experiences to your employees from anywhere. NOTE: Now requires the ServiceNow New York instance or later.