ActiveLens app not working? crashes or has problems?

ActiveLens Status

Last Updated on 2024-06-18 by Brandon White

I have a problem with ActiveLens

Are you having issues? Select the issue you are having below and provide feedback to ActiveLens.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of ActiveLens Problems 😠👌🔥

- Watermark removal requires payment, but no option for a one-time fee

- Some previously free features now require a monthly subscription fee

- Limited app compatibility with Nike Run Club and Workoutdoors

- Subscription fee of $3 per month

- Some users have reported issues with the app not recognizing valid subscriptions

Have a Problem with ActiveLens: Run, Bike, Capture? Report Issue

Common ActiveLens Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ActiveLens app on iOS and Android devices. Solve all ActiveLens app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ActiveLens iPhone Issues and Solutions

ActiveLens iOS app crashes, not working, errors
ActiveLens iOS app network issues
ActiveLens on iOS has black/white screen

ActiveLens Android App Issues and Solutions

ActiveLens has errors/crashing/not working
ActiveLens server network connectivity issues
ActiveLens has black screen

ActiveLens iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ActiveLens app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ActiveLens app crashes or not working on Iphone (iOS):

Close and restart the ActiveLens app on iPhone
Update ActiveLens app to the Latest Version for iOS
Uninstall and reinstall ActiveLens iPhone app
Update your iPhone to the latest iOS version

Fix ActiveLens on iPhone unable to connect to server/internet connection issues::

To resolve ActiveLens network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ActiveLens black/white screen (blank screen) on iPhone:

Follow the ActiveLens iOS app troubleshooting guide Here →

ActiveLens Android App Issues and Solutions

Fix ActiveLens not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ActiveLens app issues:

Force Stop the ActiveLens App
1. On android, goto "Settings" » click ActiveLens app. » click "Force Stop".

Update ActiveLens to the latest version on PlayStore

Clear ActiveLens App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ActiveLens app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ActiveLens.

Fix ActiveLens unable to contact server/ ActiveLens internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ActiveLens » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ActiveLens » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ActiveLens on android.

Solve ActiveLens black/white screens issue on Android:

Follow the ActiveLens android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Brandon White, developers of ActiveLens.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Run Photo Website

Privacy Policy: https://app.termly.io/document/privacy-policy/cf160bae-cfe3-484c-bc6e-e7dcf911e47f

Developer: Running Apps & Fitness Plans

About this app

Use running stats from Strava or Garmin to create artistic workout images and pictures to share on Instagram. Run Photo is the most customizable running and workout picture creating app. Use Run Photo to create beautiful pictures that capture your run or activity. Run Photo is the perfect way to capture your run and share to Instagram. Add workout graphics to photos, maps, or other backgrounds. Run Photo is completely free. Compare to Workoutsnap, Stampyc, Velogram. While Run Photo was made with runners in mind, it is also great for other activities like biking, hiking, walking, swimming, and skiing.