Extraco eBank Reviews

Extraco eBank Reviews

Published by on 2024-09-07

🏷️ About: Extraco Banks eBank gives you the flexibility to access all your finances in one secure banking app. Available features include: * Card swap to update debit card number across multiple service providers at one time * New financial management and budgeting tools * Ability to turn on / off debit card and set travel alerts * Ability to link external accounts so you can have a complete financial picture in one app Please .


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
63.9%

😎👌🔥 Positive experience
21.2%

🙄💅🫥 Neutral
14.9%

~ from Justuseapp.com NLP analysis of 1,171 combined software reviews.



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

4.3 out of 5

No bueno

2022-05-29

Extraco just changed from one up to “improve app“. This improved app is lacking in many ways. The functionality is not user-friendly in the interface is way more complex than the old app. I had to re-download and re-log into the old out to even find my account information because the PDF file provided on the account statement wouldn’t load. It’s just a little bit harder to read and with the old app I can just open ExtracoeBank and see what my balance is. There’s several firmware bugs that cause issues in transferring funds. The transfer portal interphase is kind of trash. The old app looked better, works better, end it was basically what you expected out of a mobile app. I feel like they are trying to integrate everything you can do on a desktop into a mobile app and it’s hard to find anything. KISS. Keep it simple stupid.

EXTRACO BANK

2022-06-30

ExtracoeBank is not friendly and is not consistent. It doesn’t work all the time and when they say they will be off temporarily it is longer than said and not updated where you can use it with NO BACKUP to be available to customers as well. Needs lots of work and a way to check and fix problems with a clients account.

Old app was better

2022-07-31

The main thing I do with ExtracoeBank is check my balance and recent transactions. While checking my balance is easy enough, looking at the list of transactions is harder since everything’s all white and it all just blends together. Not only that, but whenever I scroll through my transactions, the sidebar/menu keeps coming up and getting in the way. The old app was great, don’t know why you made it harder to use and more clunky.

Regression from previous app

2022-09-01

I don’t generally bother to rate applications and I don’t know the reasoning behind the switch, but as a customer the experience in ExtracoeBank is a serious regression.

The old app worked well and the layout made sense. There are quite a few quirks in the new app that have me needing to go “home” before proceeding onto the next task. Though functional, it needs quite a bit more work to be “polished”

Dissatisfied ever since “upgrade” in May

2022-10-03

Keep getting locked out of my account for no apparent reason. This used to never happen but ever since the upgrade in May, ExtracoeBank is less dependable. I’m also unable to deposit checks via camera assistance since the upgrade occurred. The upgrade should have been an improvement, but instead I feel it was a downgrade.

It’s a decent app

2022-11-03

This is a decent app! The problem I have is the fact that ExtracoeBank has allot of bugs so when you think something is wrong with your account when viewing through ExtracoeBank ! It just doesn’t load all transactions! Also my check deposit just randomly disappeared!

A few improvements needed...

2022-12-05

I don’t have a big problem with the new Extraco App... but it has a few things it could improve:

1. Put the routing number SOMEWHERE on ExtracoeBank .
2. Every time I tap an item to review it the menu opens up . Every time. Why not just make it respond when I tap the menu area? Stop it! It’s annoying to always have to close it!
3. I looked at the new feature but it didn’t seem that helpful to me, but I will give it a try again before I criticize or applaud it.

I like the categories although it’s a little crowded... maybe give us a choice if we don’t need or want them?

Not a fan

2023-01-05

Everything I needed to do worked with the last app. The first few days of ExtracoeBank you weren’t even able to access all of your accounts. And getting anyone to answer the phone was a big issue. Finally fixed a few days later.

Extraco rating

2023-02-06

I really enjoy using the Extraco app except when it comes to bill pay. I have a difficult time navigating that area. Maybe as time goes on something will change.

New interface

2023-03-10

I prefer the old interface. When I open ExtracoeBank , I could see at a glance what my balance was…now I must tap multiple keys to be able to view. Other aspects are okay.
Ps. Unable to send as all nicknames I’ve tried are “taken”.

Convenient banking

2023-04-08

It’s so much easier to bank online than having to drive several miles and bank in person. ExtracoeBank keeps being improved as well.

Great functionality and design

2023-05-10

I really like being able to link all my financial accounts so I can see them in one place. I can also open an account online in only a few minutes.

Great app.

2023-06-10

Like the functionality and pretty much I can do anything I need to on ExtracoeBank . The only thing missing is Dark Mode. Please make this option available. The Extraco app before this one had Dark mode. Dark Mode, Dark Mode, Dark mode!

Extraco

2023-07-12

ExtracoeBank has worked perfectly while making access to my finances simply on point. The available options and on hand information has moved Extraco into a league of its own. Thank you Extraco.

Bank

2023-08-12

I’ve been a customer for over 25 years and always been treated great at my local branch. The use of the mobile app makes depositing checks and checking my balances very convenient.

Awesome banking app

2023-09-13

I loveUsing the Extraco banking app. They update it very frequently to make sure things are running seamlessly and reflect current balances correctly. Never had a problem using it or doing anything on ExtracoeBank . flawless.

Quick and Clean

2023-10-15

ExtracoeBank is attractive to use and allows up-to-date view of the condition of my account. Also like that I can classify each transaction to a budget category.

I love Extraco

2023-11-15

I enjoy the Extraco mobile because it is easy to deposit checks, retrieve my monthly statements, and to pay and receive money via Venmo. I have banked at this location do over 40 years, even before Extraco. The employees and managerial staff has always been extremely friendly and helpful.

Convenient and Easy to navigate

2023-12-17

ExtracoeBank makes it easy to stay on top of all my banking needs. The only problem I’ve ever had with ExtracoeBank was with trying to do Bill Pay from it. Still 5 stars, because all other transaction needs are so easy through ExtracoeBank . It outshines my other banking app by far!

Easy to use with a lot of new features

2024-01-17

Great! Like being able to search for specific transactions and categories

Not User Friendly

2024-12-23

Sometimes updates make things more complicated. Things I use to find or do I can’t. If there was a hover description it would be easier. Sometimes can’t get signed on, I liked the previous app, and a BIG ONE, there is no longer a color distinction for deposits. Um, yeah it’s now whether it has parentheses or not. I only found that out after speaking with a representative about a problem. I simply do not like it. New does not always equal better.



Is Extraco eBank Safe? 🤗🙏


Yes. Extraco eBank is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,171 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.3/5 . Justuseapp Safety Score for Extraco eBank Is 24.9/100.


Is Extraco eBank Legit? 💯


Yes. Extraco eBank is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,171 Extraco eBank User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Extraco eBank Is 42.5/100..


Is Extraco eBank not working? 🚨


Extraco eBank works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Extraco eBank? Post a Review




Features

Extraco Banks eBank gives you the flexibility to access all your finances in one secure banking app.

Extraco Banks is a Member FDIC.

Please contact us at 1.866.398.7226 with any questions.

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Extraco Banks

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