Extraco eBank Reviews

Extraco just changed from one up to “improve app“. This improved app is lacking in many ways. The functionality is not user-friendly in the interface is way more complex than the old app. I had to re-download and re-log into the old out to even find my account information because the PDF file provided on the account statement wouldn’t load. It’s just a little bit harder to read and with the old app I can just open ExtracoeBank and see what my balance is. There’s several firmware bugs that cause issues in transferring funds. The transfer portal interphase is kind of trash. The old app looked better, works better, end it was basically what you expected out of a mobile app. I feel like they are trying to integrate everything you can do on a desktop into a mobile app and it’s hard to find anything. KISS. Keep it simple stupid.

I prefer the old interface. When I open ExtracoeBank , I could see at a glance what my balance was…now I must tap multiple keys to be able to view. Other aspects are okay.
Ps. Unable to send as all nicknames I’ve tried are “taken”.

ExtracoeBank makes it easy to stay on top of all my banking needs. The only problem I’ve ever had with ExtracoeBank was with trying to do Bill Pay from it. Still 5 stars, because all other transaction needs are so easy through ExtracoeBank . It outshines my other banking app by far!

I enjoy the Extraco mobile because it is easy to deposit checks, retrieve my monthly statements, and to pay and receive money via Venmo. I have banked at this location do over 40 years, even before Extraco. The employees and managerial staff has always been extremely friendly and helpful.

The main thing I do with ExtracoeBank is check my balance and recent transactions. While checking my balance is easy enough, looking at the list of transactions is harder since everything’s all white and it all just blends together. Not only that, but whenever I scroll through my transactions, the sidebar/menu keeps coming up and getting in the way. The old app was great, don’t know why you made it harder to use and more clunky.

I don’t generally bother to rate applications and I don’t know the reasoning behind the switch, but as a customer the experience in ExtracoeBank is a serious regression.

The old app worked well and the layout made sense. There are quite a few quirks in the new app that have me needing to go “home” before proceeding onto the next task. Though functional, it needs quite a bit more work to be “polished”

ExtracoeBank has worked perfectly while making access to my finances simply on point. The available options and on hand information has moved Extraco into a league of its own. Thank you Extraco.

It’s so much easier to bank online than having to drive several miles and bank in person. ExtracoeBank keeps being improved as well.

This is a decent app! The problem I have is the fact that ExtracoeBank has allot of bugs so when you think something is wrong with your account when viewing through ExtracoeBank ! It just doesn’t load all transactions! Also my check deposit just randomly disappeared!

I really like being able to link all my financial accounts so I can see them in one place. I can also open an account online in only a few minutes.

Like the functionality and pretty much I can do anything I need to on ExtracoeBank . The only thing missing is Dark Mode. Please make this option available. The Extraco app before this one had Dark mode. Dark Mode, Dark Mode, Dark mode!

Keep getting locked out of my account for no apparent reason. This used to never happen but ever since the upgrade in May, ExtracoeBank is less dependable. I’m also unable to deposit checks via camera assistance since the upgrade occurred. The upgrade should have been an improvement, but instead I feel it was a downgrade.

I’ve been a customer for over 25 years and always been treated great at my local branch. The use of the mobile app makes depositing checks and checking my balances very convenient.

I loveUsing the Extraco banking app. They update it very frequently to make sure things are running seamlessly and reflect current balances correctly. Never had a problem using it or doing anything on ExtracoeBank . flawless.

ExtracoeBank is attractive to use and allows up-to-date view of the condition of my account. Also like that I can classify each transaction to a budget category.

I don’t have a big problem with the new Extraco App... but it has a few things it could improve:

1. Put the routing number SOMEWHERE on ExtracoeBank .
2. Every time I tap an item to review it the menu opens up . Every time. Why not just make it respond when I tap the menu area? Stop it! It’s annoying to always have to close it!
3. I looked at the new feature but it didn’t seem that helpful to me, but I will give it a try again before I criticize or applaud it.

I like the categories although it’s a little crowded... maybe give us a choice if we don’t need or want them?

ExtracoeBank is not friendly and is not consistent. It doesn’t work all the time and when they say they will be off temporarily it is longer than said and not updated where you can use it with NO BACKUP to be available to customers as well. Needs lots of work and a way to check and fix problems with a clients account.

Everything I needed to do worked with the last app. The first few days of ExtracoeBank you weren’t even able to access all of your accounts. And getting anyone to answer the phone was a big issue. Finally fixed a few days later.

I really enjoy using the Extraco app except when it comes to bill pay. I have a difficult time navigating that area. Maybe as time goes on something will change.

Great! Like being able to search for specific transactions and categories

Sometimes updates make things more complicated. Things I use to find or do I can’t. If there was a hover description it would be easier. Sometimes can’t get signed on, I liked the previous app, and a BIG ONE, there is no longer a color distinction for deposits. Um, yeah it’s now whether it has parentheses or not. I only found that out after speaking with a representative about a problem. I simply do not like it. New does not always equal better.