Contact Extraco eBank Support
Company Name: Extraco Banks
About: Extraco Banks eBank gives you the flexibility to access all your finances in one
secure banking app.
Available features include:
* Card swap to update debit
card number across multiple service providers at one time
* New financial
management and budgeting tools
* Ability to turn on / off debit card and set
travel alerts
* Ability to link external accounts so you can have a complete
financial picture in one app
Please .
Extraco eBank Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: webcustomercare@extracobanks.com
Website: 🌍 Visit Extraco eBank Website
Privacy Policy: https://www.extracobanks.com/privacy-and-security
Developer: Extraco Banks
3 Most reported problems 😔💔
No bueno
by Tannerpoo
Extraco just changed from one up to “improve app“. This improved app is lacking in many ways. The functionality is not user-friendly in the interface is way more complex than the old app. I had to re-download and re-log into the old out to even find my account information because the PDF file provided on the account statement wouldn’t load. It’s just a little bit harder to read and with the old app I can just open the app and see what my balance is. There’s several firmware bugs that cause issues in transferring funds. The transfer portal interphase is kind of trash. The old app looked better, works better, end it was basically what you expected out of a mobile app. I feel like they are trying to integrate everything you can do on a desktop into a mobile app and it’s hard to find anything. KISS. Keep it simple stupid.
Old app was better
by Amaya-Chan96
The main thing I do with this app is check my balance and recent transactions. While checking my balance is easy enough, looking at the list of transactions is harder since everything’s all white and it all just blends together. Not only that, but whenever I scroll through my transactions, the sidebar/menu keeps coming up and getting in the way. The old app was great, don’t know why you made it harder to use and more clunky.
Regression from previous app
by Appleguy1
I don’t generally bother to rate applications and I don’t know the reasoning behind the switch, but as a customer the experience in the app is a serious regression.
The old app worked well and the layout made sense. There are quite a few quirks in the new app that have me needing to go “home” before proceeding onto the next task. Though functional, it needs quite a bit more work to be “polished”
Have a Problem with Extraco eBank? Report Issue
Why should I report an Issue with Extraco eBank?
- Pulling issues faced by users like you is a good way to draw attention of Extraco eBank to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Extraco eBank customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Extraco eBank.
