Contact Extraco eBank Support

Extraco just changed from one up to “improve app“. This improved app is lacking in many ways. The functionality is not user-friendly in the interface is way more complex than the old app. I had to re-download and re-log into the old out to even find my account information because the PDF file provided on the account statement wouldn’t load. It’s just a little bit harder to read and with the old app I can just open the app and see what my balance is. There’s several firmware bugs that cause issues in transferring funds. The transfer portal interphase is kind of trash. The old app looked better, works better, end it was basically what you expected out of a mobile app. I feel like they are trying to integrate everything you can do on a desktop into a mobile app and it’s hard to find anything. KISS. Keep it simple stupid.

The main thing I do with this app is check my balance and recent transactions. While checking my balance is easy enough, looking at the list of transactions is harder since everything’s all white and it all just blends together. Not only that, but whenever I scroll through my transactions, the sidebar/menu keeps coming up and getting in the way. The old app was great, don’t know why you made it harder to use and more clunky.

I don’t generally bother to rate applications and I don’t know the reasoning behind the switch, but as a customer the experience in the app is a serious regression. The old app worked well and the layout made sense. There are quite a few quirks in the new app that have me needing to go “home” before proceeding onto the next task. Though functional, it needs quite a bit more work to be “polished”