Contact UFCU Support

by Roksana_liam

I downloaded the App and cannot even enroll my account to be able to login to the App. First, the enrollment process asks for waiting to receive an email with a “temporary password”. That email arrived about 15 minutes later by the time the App told me that my access expired. What?! So, I restart the enrollment in order to be able to login to the App and then I get an error message saying “Invalid Temporary Password. Please try again later or contact us for help”. What a waste of time! If I’m having problems with just enrolling into using the App then I can only imagine what a mess will await while I’m inside of the App. UFCU really? I agree this new App is a step backward.
When I called your customer support and I commented that I’m afraid to even try to download the “new” App, since it already has over three hundred sixty 1 star reviews...that’s when UFCU customer support person commented that all those negative reviews aren’t representative of how great this new app is. I responded to her that I’m looking forward to experiencing this great, new App...and here we are...I’m unable to even enroll into using the App, I have tomorrow waste more time and call UFCU’s tech support.
I wish UFCU would listen to and hear the feedback it’s receiving. The old app was very outdated but the screenshots of the new App definitely look like UFCU regressed in regards of the app for their banking clients.

by E124h

I blocked my card to avoid unwanted charges/transactions and now it won’t give me the option to unblock the card. What is the purpose of a CardKeeper option if I do not have the ability to block it unblock it when I want to? I bank with CHIME which isn’t technically a bank and I’m able to block and unblock my card as many times as I want without any issues EVER! This is truly an inconvenience! Now I’m out of gas and can’t get any because the transaction won’t go through nor will the ATM allow me to take money out. It’s 2022! Your app developers should be ashamed of this app with it’s super basic functionalities that partly work. On top of that the fraud department doesn’t have the ability to trouble shoot this or unblock the card. Well why not???? Isn’t this feature to prevent fraud. It would make sense for them to have access as they are available 24/7. I shouldn’t have to wait until the next business hours to be able to access MY MONEY!!! 😤

This is why I barely use this account and will probably chose to close it soon!

by Tc2756

I thought upgraded apps are supposed to actually mean UPGRADES? This app is awful! First, there was no notice about having to download a new app to access and make a mobile deposit. I kept trying to log into the old one, and it would open but not allow you to do anything. Then I looked to see if there was another app. UFCU, did you ever think it would be important to communicate to your customers that they would need to access a new app? That’s good customer service.
Secondly, the old app would send me an email within a few minutes confirming my mobile deposit was received and is being processed as well as automatically show in my recent transactions, even during non-business hours. With this new app, it doesn’t do any of that. There’s no way to even know for sure the deposit was submitted. I guess I have to wait until the next banking day to confirm. What a terribly designed app. Time to go back to the old one or the drawing board.