Contact MoneyWiz 3 Support

I have been using MoneyWiz for three years now. During that time there have been issues and I have worked though them, because there are not many options since Quicken cant get it right. But this last round of problems have been the ultimate frustration. I have had account sync issues and have have been working with support for more than two months now to resolve the issues. I know they would say it’s out of their control because they use a third party for the syncing, but having no live support is not means you cant count on this software to maintain your day do day account balances, unless you can go days - weeks - months, not having some accounts syncing. MoneyWiz is not based in the US, and don’t keep US based hours for support, so every issues takes many hours to receive a response. I think its time to move on.

I upgraded to Money Wiz 3 Premium a few days ago, and the system keeps having trouble recognizing my subscription. It worked initially, then stopped working. Support emailed me instructions that must be outdated because the steps do not play out the way the instructions indicate. Deleting the app and then re-downloading it and signing in again made it started working again. However, the next day, it stopped recognizing my subscription (my $50-subscription) again. So, again, I had to delete and then re-download the app and sign in again to make it start working. Support said that a future updated subscription service would solve the issues, but I paid $50 for a subscription that was sold as already working, not “will work in the future.” I want this fixed. I shouldn’t have to keep deleting and re-downloading the app. There must a solution, and it should have already been provided to me the first time.

A useful app if it had some way of identifying and managing expenses recorded for same amount same day same payee on two unrelated accounts. Maybe it does but two messages since April 2018 about this to their team have still to be answered. At least we cannot find an answer. Now im thinking of dumping Money Wiz and finding a bookkeeping app which we can trust. Sad— so many finance apps are overwhelmingly loaded with the fancy finance stuff. NotMoney Wiz. And loads of standard reports, but no way to check for double entries. And apparently not very keen on customer service: at very least. replies should be easily recognizable as from Money Wiz so that email searches will find them. Until thisr faults are fixed, it is unreliable. Or until someone corrects my perceptions which admittedly could be incorrect.