Contact Banktivity Support

Well, Banktivity 7 will be my last. When I saw there was an 8 now I went to check it out. Side note great job IGG letting your users who had paid for apps prior know there was a new version. Any way, where was I. Oh yes subscription model. No. Seven will be my last version. I paid quiet a lot for seven and even prior spent the money for the phone app (before it was free) and thought those prices were high until I saw the prices for the subscriptions. Wow. For those prices I better get a new version every year at most. These companies are following the trend that companies like Microsoft and Adobe started. It’s a bummer. I get prior versions had subscriptions for certain things. But I had the option to still have a fully functional check book app with all types of accounts with out having to pay. I just had to pay for some extra services if I wanted them (direct download and stuff I wouldn’t use). That is using server power and I understand that. But to have to pay a subscription fee just to be able to use the software for basic things like having different account types listed? Really? I have to pay extra money so I can keep track of my student loans? Or making a budget? Well sorry, I can tell you with out the programs help that paying hundreds of dollars over the years vs the one time cost of a version is out of my budget.

I’ve used the product for about 5 years now. They moved to a paid subscription model last year. Worked fine for me as the online auto connect to the bank was one of my primary concerns. It used to work well. On Jan 19 I reported that it had stopped working. Customer Service was initially helpful. Initially. They now apparently blame another company. I’m told that they have a call in and they will let me know when they hear back. It’s been over two months. I email occasionally for an update and receive an automated message saying that my ticket has been re-opened. I will then get an email from the rep saying that he has a call in. No other info is provided, even with specific requests. I tried the chat feature, too. After waiting for about 30 minutes for a rep, they quickly found my ticket and said that the original rep had put in a call. That was all they could do. Did I mention that I PAY for this service? If you’re looking for a good financial software, don’t try this one.

Upgraded to the new subscription based Banktivity 8 two months ago and immediately tried to set up Direct Connect to all of my financial institutions. Charles Schwab (the largest retail brokerage firm in the world) won't connect after two months of back and forth with Banktivity tech support. Problem is - IGG outsources the connectivty piece to a third party who can't or won't trouble shoot the problem. There are lots of Schwab customers out there - if they don't get this sorted out I and many others will go back to Quicken for Mac. Further - after functioning flawlessly for a month, Direct Access to my bank inexplicably quit working a week ago. Contacted tech support, they did rudimentary testing (basically told me to delete the connection and try resetting up the connection) and then when that failed indicated that forward the issue to thier third party Direct Connect vendor. Black hole...