Contact PocketMoney Support

by Ksutwin

Pocket money has updated. Great new version, whatever!!! The old version won’t load because it’s not formatted for the new iOS version so you can’t import or export data. The help page says see faq’s and that’s it. I’ve used PocketMoney for years. I even paid for the app when it updated and wasn’t free. Now I’ve lost everything I’ve used for 8-10 years. Thanks Pocket Money. Great update that doesn’t allow prior users to enjoy the new features. If you need more help the website says to connect via help in the app, nothing works. Worst update I’ve ever experienced. Complex is not always better!

I love that the developer responds with the same info on the website that allows you to get NOWHERE. The same answer for each user is still not effective. My backup is not available because the app is no longer recognized. Had I known it would disappear I would have exported my decade of data, I didn’t have the option. Backup only works when you can restore it to the app. Still a horrible update and conversion, as noted by multiple prior users. Unless I pay for the app again I can’t contact support, so that’s not helpful either.

by Jk2563

I had been using Pocket Money for 10 years. I was in the app daily and couldn’t recommend it enough. When getting a new phone in December, the app wasn’t available in the App Store so I lost EVERYTHING! I’ve tried 20 different apps and none compared to pocket money because there was too much detail and options. Not a simple register. While still researching over a month later, I find that Pocket Money is available again and highly updated. The font is so teeny and faint or bolder up with red/green, it’s almost impossible to read. I hoped that getting rid of the ads might change the screen appearance but I can’t do that without an account. I have requested three verification emails and still haven’t received one. I even checked my spam folders. I can’t get support without an account and can’t get an account without help from support... see where I’m going with this? The old app was perfect and I would have gladly given it 5 stars.

by Ksboynky

I liked the program until the premium subscription stopped working and it reverted back to the free version with all the pop up ads. I kept getting an error message that the log in credentials were invalid and it could not complete the subscription purchase. The problem with the free version is you cannot contact their support, there is no email address and link to click on to receive help with the premium subscription when you have been booted out of it and stuck with the free version. Apple support could not help with the issue so I asked them to refund the money and I will just stop using it all together. I spent hours setting this app up the way I wanted it, such a waste of time. It’s a good thing I still have a Quicken subscription, don’t like it as well, but at least it works. Even when you click app support in the App Store, there is no way to contact them…..major flaw!