Contact SYLVANIA Smart WiFi Support

I’ve tried the easy and advanced methods for connecting the smart bulbs to this app. Both methods have been completely unsuccessful with all bulbs that came in the box. I have a mesh wifi system with 2.4 GHz and 5.0GHz bands but this is the only smart product I’ve had issues connecting with. I’ve connected tp-link 2.4GHz smart plugs with no issues whatsoever along with some 2.4Ghz kasa smart bulbs that paired up instantly. These products on the other hand take 100 seconds to tell me it failed to connect and still don’t work after turning off my 5.0GHz band with my router. The bulbs show up in the app but every time after waiting until the bar hits 100%, I get the same “Failed to connect” message. Please help or fix this issue as I got these for my mothers birthday and can’t set them up. I’m about to lose my position as the tech guy in the house because of this.

I have 7 smart bulbs. I thought it would be great to just call out to Alexa to turn on living room or bedroom lights. I can’t get them to run smoothly. I grouped the bulbs into living room snd bedroom on the list app. Every time I ask Alexa to turn on bedroom or living room lights, She says I found several. I tell her to turn them all on. She says do you mean AW1003 or whatever the bulb name is. She never turns them all on. I can do it from my phone app but I didn’t really want to open up an app to turn on my lights. I thought the voice command would be nice. Also my power went out today snd I had some blinking lights. Not all just some. App said they were offline. Ended up deleting all bulbs and adding them again to get the blinking to stop. Couldn’t find a way to delete a group without deleting bulbs first so then had to add them again. The help feature on this app was no help to me. It wasn’t just me. I had my 21 and 25 year old sons trying to figure it out too. It’s not easy to use in my opinion. Wish I hadn’t purchased them.

Bought 4 smart LED strips, one would not go into pairing mode, while the rest blinks a blue light but app does not sync. Called customer support, they had no answer for the problem. Tried everything from changing my wifi to 2.4 to turning lights on and off as suggested- 5x -with no success. Even the users manual was outdated that came in the box (different brand). I did my research prior to purchasing these and reviews implied they are expensive because they are considered the best, boy did was i a sucker. Terrible china made products! Never again.