My JHP app not working? crashes or has problems?

My JHP Status

Last Updated on 2024-08-28 by MyCompanyFiles

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Common My JHP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My JHP app on iOS and Android devices. Solve all My JHP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My JHP iPhone Issues and Solutions

My JHP iOS app crashes, not working, errors
My JHP iOS app network issues
My JHP on iOS has black/white screen

My JHP Android App Issues and Solutions

My JHP has errors/crashing/not working
My JHP server network connectivity issues
My JHP has black screen

My JHP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My JHP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My JHP app crashes or not working on Iphone (iOS):

Close and restart the My JHP app on iPhone
Update My JHP app to the Latest Version for iOS
Uninstall and reinstall My JHP iPhone app
Update your iPhone to the latest iOS version

Fix My JHP on iPhone unable to connect to server/internet connection issues::

To resolve My JHP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My JHP black/white screen (blank screen) on iPhone:

Follow the My JHP iOS app troubleshooting guide Here →

My JHP Android App Issues and Solutions

Fix My JHP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My JHP app issues:

Force Stop the My JHP App
1. On android, goto "Settings" » click My JHP app. » click "Force Stop".

Update My JHP to the latest version on PlayStore

Clear My JHP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My JHP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My JHP.

Fix My JHP unable to contact server/ My JHP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My JHP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My JHP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My JHP on android.

Solve My JHP black/white screens issue on Android:

Follow the My JHP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MyCompanyFiles, developers of My JHP.

About this app

Pour faciliter la gestion de votre personnel et dans le cadre des obligations liées à la déclaration sociale nominative (DSN), nous vous proposons également une interface vous permettant de nous alerter sur tout événement impactant vos effectifs (nouveau salarié, arrêt de travail, accident, fin de contrat,... ). Il vous permettra à tout moment d'accéder à vos documents, de consulter les actualités du cabinet, ou encore d'avoir une visibilité sur les différentes activités liées à votre dossier. Celui vous permettra, en plus du calcul de vos indemnités kilométriques, de gérer vos notes d'hôtel, de restaurant, d'avion avec une grande facilité. Nous mettons aussi à votre disposition un outil pratique de calcul de vos notes de frais de déplacement. Cet espace vous est dédié et accessible en ligne 7j/7 et 24h/24. Les notifications push seront elles aussi très utiles pour vous informer en direct des dernières mises à jour sur votre dossier.