Landing Reviews

I've rented from this app for two years, during which I spent double the amount on rent. When I moved to another unit, I was frivolously charged enormous amounts for a couch and for damage caused by my puppy who peed on the stairs, resulting in $5K in damages. this app heartlessly charged for items that were never present upon my move-in, so it's crucial to fill out the item checklist to avoid their price-gouging tactics. After paying $5K in damages, I was never notified of any issues until I had to move because the property didn’t renew the contract. When trying to move to a new unit, I got banned from Landing and had only three weeks to find a new place, facing excessively high rates and leaving me and my dog homeless.

What a disaster! Run the other way. It’s a start up that is run by a bunch of 20 year olds who have no idea what they are doing. Communication is awful. Customer service is awful. The prices are ridiculously overpriced for what you get. They like to quote in daily rates for anything under 3 months to disguise how much they are ripping you off. They charge much more than anyone could use in utilities considering you don’t even get basic cable.

My experience? They listed on their website and moved me into a building that had been devastated by a tornado earlier this year and was still under major constriction. Multiple mornings waking up to no electricity thanks to the construction. No warning. That dog park at the complex? Yeah, that’s not really there anymore but “we don’t know what’s going on at these properties. Sorry.”

I ask to move somewhere else immediately. “You have to wait 30 days.” I ask for my pick of another place. “That will be $3500 a month” even though as I write this they are still offering “special offers” to get people in those apartments. Paying rent by credit card? Here’s a 5% convenience fee we didn’t tell you about. I could go on and on about how awful my experience has been. Will never use them again. Do not recommend. Hope they go out of business.

It was difficult to get Landing to work. And once I moved in, issues won’t be resolved. My “host” arrived after 5 pm when the office was closed with one key and no mail keys. She told me that I could go to the office. The office told me that I had to go through the this app company since they were the ones who held the lease. I messaged the on call 24 hr number and was told they would put in a request. Have not heard anything. Then a cold spell came in and my heater wasn’t working. Was 58 degrees inside my apartment. Put in a request and messaged the number. They said they would put in another request on top of mine. Three days of shivering wearing sweaters and no response or even told when maintenance would come to check. Don’t recommend this company.

I'm a travel nurse, so the concept of a company that solely deals with furnished short term rentals all across the country was intriguing. After much research, I signed up for this app and booked my first apartment. When I arrived to the location I was given a set of keys and the wifi login information. There is a broken towel rack in the bathroom and the refrigerator makes a horribly loud sound! I was told that both things would be fixed. I asked about a parking permit and was told I wouldn't need one. Fast forward to 5am the following morning my car was towed!!!! I was really looking forward to exclusively booking with this app and telling other travelers about it, but this has been a terrible experience. I will not book with them in the future and you shouldn't either.

I rented an apartment from this app for 6 months and I’m currently trying to move out but they are trying to charge me fees when I thought the point of this company was flexibility and being able to move. Also the rent price that was advertised was not what I was paying every month, as there were additional fees that add up. Throughout my stay in the apartment the sink handle has broken, the tv gives me trouble, a piece of the washer falls off everytime I wash clothes, shades in the window broke while I wasn’t even touching it, etc. And when I tried to have these items fixed they either never came or it ended up breaking again a few days later. Also moving in was a horrible mess and the people at my apartment clearly did not like the this app company and how they do business.

The concept of this app is fantastic, the execution - not so much.

Upon move in, I noticed the apartment smelled strongly of cats, which I am allergic to. I broke out in hives as I was moving in, but thought a deep clean should fix the issue. It did not. There is a strong smell of urine - with a huge urine stain on a rug. I have tried everything to clean it. I am now going to urgent care due to breathing issues from cat allergies.
The other “fun” part is that my car was booted after I was told I had fully registered for parking and nothing else was needed. this app has not reimbursed the fee I paid to have the boot removed from my car.
All of this would be fine if someone from this app would respond to support tickets. When I call, I am told they are “working on it”. I am beyond fed up with the lack of service and seriously regret doing business with this company. STAY AWAY.

this company is basically a scam. if you go on yelp or even on their instagram comments you will see that there are too many negative experiences with this place for them to be trusted. they cancelled our reservation we made MONTHS in advance… THE DAY BEFORE we were supposed to move in. they left us looking for a place super last minute in one of the hardest places to find a decent apartment last minute (aka new york city). we ended up in a terrible place because this company failed to let us know with time that the place we had a “confirmation” on, was actually NOT available. they gave us a refund (literally the least amount of effort they could do?) but they literally offered ZERO help or discounts or anything. they basically gave us our money back and said “good luck”
idk there are just too many negative experiences for me to trust this company ever again.

I booked a reservation, paid, got a confirmation email. Booked my moving truck, made my plans. One week before my move, I got an email that my unit was not available for 2 weeks later then my plans. Ok, things happen, changed all my plans, rebooked truck and spent more money on this move. Can you Guess what happens next??? Another email that the place itself is no longer available and I needed to book another unit further than I wanted. Their solution was to offer me a 1-bedroom for the same price as my 2-bedroom. Classic bait and switch, which I believe is illegal! Zero empathy or compassion from these people. They wouldn’t even contact my back after several messages. This has been an absolute nightmare dealing with these people! Never will again! Be warned, do not believe the false reviews posted here most likely by staff! They are completely incompetent and so far appear to be scammers.

I used this app for a few months and things were okay at first. They got back to me and were responsive, but then once problems started popping up, all of a sudden I was put on hold all the time and couldn’t contact anyone. I don’t know if this is a coincidence or not. It seems as though the more issues that arise, the less responsive they are.
I moved out almost two months ago and it was confirmed with two different people there, and they are STILL charging me for living there. They overcharged me initially as well when they said they would be giving me a discount. And they said they would be giving me a refund since my fridge broke, yet there is no refund and I’m still being billed. I can’t get a hold of anyone and no one will call me back. I have spent countless hours trying to fix this and get some sort of response. It is completely disorganized and irresponsibly run. Totally unacceptable.

I signed up for this app as a way to learn a new city before signing a full term lease for a new job. The offer was rescinded due to covid. I called to cancel, I was told someone else needs to handle the cancellation and was told I would receive a call back. No one called. I sent emails, no one responded. Days went by of continuous calling until I finally got someone on the phone. They told me that the cancellation policy was 30 days and I was 24 days (even though I have emails and phone calls from earlier). I explained that with no job I cannot afford to pay rent for an apartment I cannot use. They cancelled my booking but charged me more than what I would have been paying for a month. I asked them if they could perhaps delay for when/if I do get employed and they refused. I was not even asking for the 200$ annual fee back. So now I am out of a job, out of 200$ membership fee, and out of 1900$ cash which at a time like this is crucial.

Absolutely dreadful experience with this app. They blindsided me by canceling my reservation in Atlanta on the very day of my move, without any prior notice. Despite Landing indicating it was move-in day, crucial check-in details were nowhere to be found. It was only when I stumbled upon the reservation status section that I discovered my reservation had been canceled.

When I called for an explanation, I was informed that my spot was given to a 'higher priority guest.' This is in direct contradiction to assurances made by their sales representative, Alejandro, who guaranteed the security of my reservation a month prior. Now, I'm stranded in Atlanta, relying on the generosity of a friend, and forced to hastily arrange alternative accommodations.

To make matters worse, this app has already charged my card $1,500, leaving me scrambling to reclaim my money. Their utter disregard for loyal customers is appalling. Spare yourself the headache and avoid this negligent company at all costs. Your peace of mind is worth more than their incompetence.

If I could give 0 stars I would. Back in December I booked with them. A week before my move in, they said the unit was no longer available. Tried to move me 20 miles further away. So I didn’t use them. Just last month, thought I would give them one more try. Told them my story. They assured me it wouldn’t happen again. They “confirmed” my apartment. Then a couple of weeks later called to say it wasn’t available anymore, but I could have a different unit in the same building. Ok. Then two days before move in day, they call to tell me their lease for my “confirmed” unit hadn’t been approved. Two days before move in. Wanted to temporarily move me into an apartment too far away for my work assignment, then move me into a different unit in the original building.

You can’t trust anything they say. They obviously lie and tell you your apartment, which you have paid for is all set to go when they don’t even have a secured lease. In theory this company sounds like an answer to those of us who travel, but they’ll leave you hanging out to dry, scrambling to find pet friendly housing, two days before you arrive in your new city.

BEWARE!!!

I booked an indefinite stay before labor day to take advantage of a $1000 bonus on the FIRST months rent. That booking got canceled so I book again and then call support to make sure I’d still get it, I was told I for sure would. Then my second booking was canceled, I call again to make sure, and again I’m told it would. Then my credit card gets billed. I can pretty upset, and am told nothing can be done but that it would definitely go on November. Then after moving in(the day after which I had to get the disposal fixed) I get a response to an email about my $1000 from a manager saying she isn’t sure why it wasn’t put on my October(my first month which is what was advertised). Every time I called it seemed like they were shewing me off the phone. I’m leaving early and not using them again, I don’t trust that I’ll get my discount AT ALL. The concept is great but on a technical level the apps and website never update, and support is clearly doing everything to make sure they don’t have to escalate. I will not be using them again unless major improvements are made. The nicest thing I can say is that the actual room is nice.

If you're considering booking with this app, be warned: they are untrustworthy, disorganized, and prioritize their convenience over customer commitments. Our experience was a classic bait-and-switch. We booked and paid for a ground-floor unit because we were traveling with my 84-year-old father, who cannot manage stairs. After multiple confirmations from their team that it was on the ground floor, they later "updated" the listing to say it was a third-floor unit — and conveniently forgot to notify us.

When we flagged this issue, this app admitted their mistake but refused to honor the original booking. Instead, they offered "compensation" in the form of small discounts — not remotely enough to cover the increased cost of finding a comparable unit at another location. Their customer service was slow, unresponsive, and ultimately unhelpful. We had to chase them down for updates and refunds.

this app's "7-day guarantee" is meaningless if they can't even honor the original terms of a booking. They advertise one thing, then change it later, leaving you with limited options and added stress. For a company that claims to provide a "hassle-free" experience, it was anything but. If you value honesty, transparency, and customer service, book elsewhere.

Every month I have a billing issue and every month the customer service team closes my ticket before resolving the issue. If changes are made at your complex it takes weeks for this app Members to get access to those changes (our location switch from fobs opening the gate to an app. It took two weeks for us to get access to Landing so for two weeks we had to wait and hope someone would be opening the gate when we arrived. Several times we had to wait 5-10 minutes). Right now this is our only option but there is no way I’ll be using this service in the future once this temporary move is over. Two stars cause the apartment is nice.

The idea of this app is amazing the execution is sometimes flawed.

1) It is clear there is not some central hub where all of your communication with them is stored. I’ve often had to re-explain my situation or why I need help or what I was already told several times. Anytime someone contacts me it’s from a new number.

2) The amount of times I’ve been given wrong info is probably more than right.

3) Landing has a lot of weird quirks. If you’re on standby and someone books your home, it now sets that move out date for you but won’t let you pick another property until shortly before the move out date. According to the program you should be able to move with 3 days notice but Landing is confused. I’ve had to contact them to do my reservation changes whenever this happens. You can’t see bed sizes in Landing but you can on the website.

4) I’ve had instructions for check-in be wrong several times and I just have to figure it out.

Overall, I like the program and will continue to use it but it would be great if Landing fully understood the difference between Flexible and Standby. Standby was a new product at the beginning of 2023 and there are still a lot of things that mention mis-information or rules depending on which product you have.

WiFi is a continual issue. I unplug and replug the router multiple times a day. I use my iPhone as a hotspot for my laptop and iPad bc the WiFi constantly crashes. Finally got a land line to connect the router to the tv which helps but only with the tv.

The place is spotless and super comfy pillows on the bed and plush towels. Very well decorated and stocked kitchen. I would give it 7 stars if wifi was better!!!

Pool is amazing too 😊 Also love the little computer niche here. Working from home a couple of days a week helps having that space for an extra monitor. Could prob fit both but didn’t bring both.

My roommate and I are using this app to travel around to different states and had a few questions to better understand the system and how it works. Not only are the support staff extremely helpful, prompt and courteous but they super friendly as well. Had the pleasure of talking to Colby and Jared on separate occasions and both of them provided some of the best support out of any company I have been in contact with. If you filled a DMV with Colby’s and Jared’s no one would despise going to the DMV anymore!

Hello this app is such a great addition to the ‘stay in homes’ universe and such an epic alternative to AirBnB. The way they have their network of homes set up, furnished and the same kind of quality, ensures that you feel super comfortable staying in any of their units and you don’t have to spend nearly as much time ‘vetting’, like you would on the BnB. I landed back in the States after 2 years living abroad into a beautiful, easy unit (aside from the 2 flights on stairs and my 4 heavy bags), ordered groceries from the Instacart app, made coffee in the morning, connected to the wi fi and was on my way. I think this business will just keep getting better and better. Highly highly recommend this service for anyone looking for a smooth this app into the next part of their lives!

this app has proved to be a wonderful company to live with! While initially skeptical after reading some reviews, we have been very pleasantly surprised with this company. Our original apartment that we booked turned out to be unavailable when the property cancelled their contract with this app. We were frustrated at first but they went above and beyond to make it right. They found us another apartment that was bigger and nicer and matched the price of our original place. Upon move-in the furnishings are spectacular and everything in our place is brand new!!! The whole place is comfortable and modern and the bedding and linens are just as advertised-luxurious! Our move-in coordinator was also wonderful! A few things came up on our move in and she was kind and took care of them, even offering to cover the cost of our covered parking spot when the information on the listing wasn’t clear about what was provided. I’d recommend this app to anyone needing a furnished rental!