Contact Landing Support

by Shochat

What a disaster! Run the other way. It’s a start up that is run by a bunch of 20 year olds who have no idea what they are doing. Communication is awful. Customer service is awful. The prices are ridiculously overpriced for what you get. They like to quote in daily rates for anything under 3 months to disguise how much they are ripping you off. They charge much more than anyone could use in utilities considering you don’t even get basic cable.

My experience? They listed on their website and moved me into a building that had been devastated by a tornado earlier this year and was still under major constriction. Multiple mornings waking up to no electricity thanks to the construction. No warning. That dog park at the complex? Yeah, that’s not really there anymore but “we don’t know what’s going on at these properties. Sorry.”

I ask to move somewhere else immediately. “You have to wait 30 days.” I ask for my pick of another place. “That will be $3500 a month” even though as I write this they are still offering “special offers” to get people in those apartments. Paying rent by credit card? Here’s a 5% convenience fee we didn’t tell you about. I could go on and on about how awful my experience has been. Will never use them again. Do not recommend. Hope they go out of business.

by Sarah.Mix.PNW

If you're considering booking with Landing, be warned: they are untrustworthy, disorganized, and prioritize their convenience over customer commitments. Our experience was a classic bait-and-switch. We booked and paid for a ground-floor unit because we were traveling with my 84-year-old father, who cannot manage stairs. After multiple confirmations from their team that it was on the ground floor, they later "updated" the listing to say it was a third-floor unit — and conveniently forgot to notify us.

When we flagged this issue, Landing admitted their mistake but refused to honor the original booking. Instead, they offered "compensation" in the form of small discounts — not remotely enough to cover the increased cost of finding a comparable unit at another location. Their customer service was slow, unresponsive, and ultimately unhelpful. We had to chase them down for updates and refunds.

Landing's "7-day guarantee" is meaningless if they can't even honor the original terms of a booking. They advertise one thing, then change it later, leaving you with limited options and added stress. For a company that claims to provide a "hassle-free" experience, it was anything but. If you value honesty, transparency, and customer service, book elsewhere.

by Rick78294!!.&

I booked an indefinite stay before labor day to take advantage of a $1000 bonus on the FIRST months rent. That booking got canceled so I book again and then call support to make sure I’d still get it, I was told I for sure would. Then my second booking was canceled, I call again to make sure, and again I’m told it would. Then my credit card gets billed. I can pretty upset, and am told nothing can be done but that it would definitely go on November. Then after moving in(the day after which I had to get the disposal fixed) I get a response to an email about my $1000 from a manager saying she isn’t sure why it wasn’t put on my October(my first month which is what was advertised). Every time I called it seemed like they were shewing me off the phone. I’m leaving early and not using them again, I don’t trust that I’ll get my discount AT ALL. The concept is great but on a technical level the apps and website never update, and support is clearly doing everything to make sure they don’t have to escalate. I will not be using them again unless major improvements are made. The nicest thing I can say is that the actual room is nice.