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My hearing aids disconnect on a regular basis usually one or the other and I have to go back in and reconnect and repair which is a hassle! My hearing aid specialist is trying to help me but to no avail so far. Has anyone found a resolution to this problem? Is it a problem with the app or is it a problem with something else?
Locks up on streaming of sperch
Just got my Moment HAs and they are great, as long as I don’t have the Moment app on my iPhone and bluetooth to the HAs turned on. If I do the app selects a function called “streaming of speech” which limits the sound spectrum and femoved all other program buttons. I am then unable to select any of the universal, pure sound, comfort, social, zen, etc. programs. The buttons are gone and cannot be restored. The streaming cannot be turned off. The only thing to do is to delete the app, turn off bluetooth by forgetting the HAs, take out the batteries and restart the HAs. There is NO indtructions about this that I have been able to find. Widex must be able to do better.
Like everyone else here the app does not stay connected. My IPhone says it’s connected but the app is not. PIA. As I am writing this, the app has completely changed. All of my favorites are gone as are all of the pre sets. No more Universal, Pure, front to back adjustability, all are gone. Now I only have Stream Voice or Stream Music. I did try deleting the app and reloading it, no change. This is not a very good introduction to hearing aids.
Hangs up on calls
I’ve had to work with multiple issues: 1) with every Apple update I have to go through multiple efforts to reconnect the hearing aids to the phone; 2) when on a phone call the system does multiple drops; and 3) the hearing aids can not reconnect if I move too far from my phone. After returning to the phone I have to manually turn off each hearing aid repeatably until they finally reconnect. The app makes $7000 hearing aids useless.
This so has nice features but every single day it disconnects from my hearing aids. I check my phone settings and usually my phone is still connected, just not the app. Extremely annoying. The medical support thinks it’s a blue tooth issue. However since usually (not always) my phone thinks it’s still connected I don’t think that is correct. I paid a lot of money for these and I expect them to work.
I’m enjoying a much better hearing quality with the Moment HA so I’m pleased about that! I am very disappointed with the streaming of music and podcasts which fades in and out unless iPhone is 12 inches away from HA’s. So upsetting that the full functionality of these expensive devices just does not work.
Well this is disappointing. I’ve had my aides for less than two hours and already the connectivity issues described by most reviews. Good thing my aides have a 45 day trial period. If this isn’t fixed within 30 days I’ll be sending these aides back to go with a different brand.
Does not auto connect
New Widex Moment hearing aids will not auto connect to iPhone. I have to reboot my phone before it connects. Once I do connect it will auto disconnects one both hearing aids. Very disappointed and frustrated. App is junk and will probably return hearing aids for a proven model.
The app constantly disconnects from my hearing aid!
This is so frustrating. My app constantly shows that my hearing aid isn’t connected, even if just 5 minutes ago I was using the app. So then I’m forever to delete and reinstall the app EVERY SINGLE TIME.
Will not stay connected
This is crap!I go on to adjust and says it’s not connected!I offload app and put back on at 10 times....I have had new hearing aid less than one week!FIX THIS
Connectivity is terrible
Drops one or both aids multiple times a day. Turning them off/on or killing the app don't fix the issue routinely either.
App will not stay on
App for my widex moment disconnects every day. I have to reboot my iPhone SE constantly. The Firm that sold me the hearing aids claims it is a blue tooth issue.
Hearing aids are fine but app is worthless!
Yes. WIDEX MOMENT is very safe to use. This is based on our NLP (Natural language processing) analysis of over 60 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.0/5 . Justuseapp Safety Score for WIDEX MOMENT Is 59.5/100.
Yes. WIDEX MOMENT is a totally legit app. This conclusion was arrived at by running over 60 WIDEX MOMENT User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for WIDEX MOMENT Is 59.5/100.
WIDEX MOMENT works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Apr 16 2021
I have the Widex Moments 440.
When I first got them I was having problems with streaming music and phone calls being intermittently being cut off. Popping and clicking noises when switching from different apps. or when receiving or ending a phone call. There was a recent firmware update which corrected this problem but the Bluetooth problem of streaming music and phone calls cutting out still exists.
I tried it on another iPhone 7 and a iPhone 12 and the problem is still present.
My Audiologist sent my hearing aids to Widex and they sent me a new pair.
I could not tell if they were a new pair or if they sent my old ones back???
Still have the Bluetooth problem.
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