Sparq. app not working? crashes or has problems?

Sparq. Status

Last Updated on 2024-02-14 by UnitedHealth Group

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Common Sparq. Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sparq. app on iOS and Android devices. Solve all Sparq. app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sparq. iPhone Issues and Solutions

Sparq. iOS app crashes, not working, errors
Sparq. iOS app network issues
Sparq. on iOS has black/white screen

Sparq. Android App Issues and Solutions

Sparq. has errors/crashing/not working
Sparq. server network connectivity issues
Sparq. has black screen

Sparq. iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sparq. app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sparq. app crashes or not working on Iphone (iOS):

Close and restart the Sparq. app on iPhone
Update Sparq. app to the Latest Version for iOS
Uninstall and reinstall Sparq. iPhone app
Update your iPhone to the latest iOS version

Fix Sparq. on iPhone unable to connect to server/internet connection issues::

To resolve Sparq. network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sparq. black/white screen (blank screen) on iPhone:

Follow the Sparq. iOS app troubleshooting guide Here →

Sparq. Android App Issues and Solutions

Fix Sparq. not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sparq. app issues:

Force Stop the Sparq. App
1. On android, goto "Settings" » click Sparq. app. » click "Force Stop".

Update Sparq. to the latest version on PlayStore

Clear Sparq. App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sparq. app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sparq..

Fix Sparq. unable to contact server/ Sparq. internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sparq. » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sparq. » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sparq. on android.

Solve Sparq. black/white screens issue on Android:

Follow the Sparq. android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UnitedHealth Group, developers of Sparq..