SparqGo Status

Last Updated on 2024-07-31 by UnitedHealth Group

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Common SparqGo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SparqGo app on iOS and Android devices. Solve all SparqGo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SparqGo iPhone Issues and Solutions

SparqGo iOS app crashes, not working, errors
SparqGo iOS app network issues
SparqGo on iOS has black/white screen

SparqGo Android App Issues and Solutions

SparqGo has errors/crashing/not working
SparqGo server network connectivity issues
SparqGo has black screen

SparqGo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SparqGo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SparqGo app crashes or not working on Iphone (iOS):

Close and restart the SparqGo app on iPhone
Update SparqGo app to the Latest Version for iOS
Uninstall and reinstall SparqGo iPhone app
Update your iPhone to the latest iOS version

Fix SparqGo on iPhone unable to connect to server/internet connection issues::

To resolve SparqGo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SparqGo black/white screen (blank screen) on iPhone:

Follow the SparqGo iOS app troubleshooting guide Here →

SparqGo Android App Issues and Solutions

Fix SparqGo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SparqGo app issues:

Force Stop the SparqGo App
1. On android, goto "Settings" » click SparqGo app. » click "Force Stop".

Update SparqGo to the latest version on PlayStore

Clear SparqGo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SparqGo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SparqGo.

Fix SparqGo unable to contact server/ SparqGo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SparqGo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SparqGo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SparqGo on android.

Solve SparqGo black/white screens issue on Android:

Follow the SparqGo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UnitedHealth Group, developers of SparqGo.

About this app

this app connects job seekers with UnitedHealth Group's mission and job opportunities, while providing UnitedHealth Group, UnitedHealthcare and Optum employees with on-the-go access to company tools and resources.