Dynamics 365 Sales app not working? crashes or has problems?

Dynamics 365 Sales Status

Last Updated on 2024-09-26 by Microsoft Corporation

I have a problem with Dynamics 365 Sales

Are you having issues? Select the issue you are having below and provide feedback to Dynamics 365 Sales.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Dynamics 365 Sales? Report Issue

Common Dynamics 365 Sales Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Dynamics 365 Sales app on iOS and Android devices. Solve all Dynamics 365 Sales app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Dynamics 365 Sales iPhone Issues and Solutions

Dynamics 365 Sales iOS app crashes, not working, errors
Dynamics 365 Sales iOS app network issues
Dynamics 365 Sales on iOS has black/white screen

Dynamics 365 Sales Android App Issues and Solutions

Dynamics 365 Sales has errors/crashing/not working
Dynamics 365 Sales server network connectivity issues
Dynamics 365 Sales has black screen

Dynamics 365 Sales iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Dynamics 365 Sales app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Dynamics 365 Sales app crashes or not working on Iphone (iOS):

Close and restart the Dynamics 365 Sales app on iPhone
Update Dynamics 365 Sales app to the Latest Version for iOS
Uninstall and reinstall Dynamics 365 Sales iPhone app
Update your iPhone to the latest iOS version

Fix Dynamics 365 Sales on iPhone unable to connect to server/internet connection issues::

To resolve Dynamics 365 Sales network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Dynamics 365 Sales black/white screen (blank screen) on iPhone:

Follow the Dynamics 365 Sales iOS app troubleshooting guide Here →

Dynamics 365 Sales Android App Issues and Solutions

Fix Dynamics 365 Sales not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Dynamics 365 Sales app issues:

Force Stop the Dynamics 365 Sales App
1. On android, goto "Settings" » click Dynamics 365 Sales app. » click "Force Stop".

Update Dynamics 365 Sales to the latest version on PlayStore

Clear Dynamics 365 Sales App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Dynamics 365 Sales app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Dynamics 365 Sales.

Fix Dynamics 365 Sales unable to contact server/ Dynamics 365 Sales internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Dynamics 365 Sales » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Dynamics 365 Sales » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Dynamics 365 Sales on android.

Solve Dynamics 365 Sales black/white screens issue on Android:

Follow the Dynamics 365 Sales android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Microsoft Corporation, developers of Dynamics 365 Sales.

Verified email

Contact e-Mail: DSalesMobileSupport@microsoft.com

Verified email ✔✔

E-Mail: DSalesMobileSupport@microsoft.com

Website: 🌍 Visit Dynamics 365 Sales Website

Privacy Policy: https://privacy.microsoft.com/privacystatement

Developer: Microsoft Corporation

65.22% Contact Match

Developer: Microsoft Corporation

E-Mail: dynmobisup@microsoft.com

Website: 🌍 Visit Dynamics 365 Website

70.83% Contact Match

Developer: Microsoft Corporation

E-Mail: dynmobisup@microsoft.com

Website: 🌍 Visit Dynamics 365 Website

About this app

The all-new Sales app is designed to keep everything you need at your fingertips, so you can stay on top of your deals, wherever you are, better than ever before. - Easily access relevant meeting info, contact details, and more. - Take notes and connect them to relevant records. - Get notified when something needs your attention. The Sales app puts everything you need in the palm of your hand—so you can always be prepared, and never miss a deal. We welcome your feedback! Let us know what you think at DSalesMobileSupport@microsoft.