Shopify Point of Sale (POS) app not working? crashes or has problems?

Shopify Point of Sale (POS) Status

Last Updated on 2025-02-03 by Shopify Inc.

I have a problem with Shopify Point of Sale (POS)

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

80.0%

Crashes

20.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Shopify Point of Sale (POS) Problems 🔥

- Sync issues with products

- Have to duplicate product page until it syncs

- Extra $89 per Brick and mortar above the monthly fee

- Product doesn't always pull up

- App doesn't work/update

- Price jump before holiday season

- Cut service to bare minimum (lite)

- Exchange function taken away

📋 4 Reported Issues:

Simone Nagel 2022-06-28

We can not get check out to load. Cart can be filled but when you go to check out you get the message unable to load. Everything else is connected to the internet except teh POS

Charlene 2022-06-28

Our shopify pos crashes constantly and then won’t reopen or reconnect

Kevin 2022-05-21

Updated to new POS IPAD version crashes at opening

Carrie Rodriguez 2022-05-20

I just updated and now the app will not even open. I am panicking. I only have one device for POS

Showing 1-4 of 4 reported issues:

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Common Shopify Point of Sale (POS) Problems & Solutions. Troubleshooting Guide

Table of Contents:

Shopify Point of Sale (POS) iPhone Issues and Solutions

Shopify Point of Sale (POS) iOS app crashes, not working, errors
Shopify Point of Sale (POS) iOS app network issues
Shopify Point of Sale (POS) on iOS has black/white screen

Shopify Point of Sale (POS) Android App Issues and Solutions

Shopify Point of Sale (POS) has errors/crashing/not working
Shopify Point of Sale (POS) server network connectivity issues
Shopify Point of Sale (POS) has black screen

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Shopify Point of Sale (POS) iPhone Issues and Solutions

How to fix Shopify Point of Sale (POS) app crashes or not working on Iphone (iOS):

Close and restart the Shopify Point of Sale (POS) app on iPhone
Update Shopify Point of Sale (POS) app to the Latest Version for iOS
Uninstall and reinstall Shopify Point of Sale (POS) iPhone app
Update your iPhone to the latest iOS version

Fix Shopify Point of Sale (POS) on iPhone unable to connect to server/internet connection issues::

To resolve Shopify Point of Sale (POS) network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Shopify Point of Sale (POS) Android App Issues and Solutions

Fix Shopify Point of Sale (POS) not working on Android, crashes, errors or is unresponsive:

Force Stop the Shopify Point of Sale (POS) App
1. On android, goto Settings » Shopify Point of Sale (POS) » click [Force Stop]

Update Shopify Point of Sale (POS) to the latest version on PlayStore

Clear Shopify Point of Sale (POS) App Cache and Data:
1. On android, goto Settings » Apps » Shopify Point of Sale (POS) » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Shopify Point of Sale (POS).

Fix Shopify Point of Sale (POS) unable to contact server/ Shopify Point of Sale (POS) internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Shopify Point of Sale (POS) » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Shopify Point of Sale (POS) » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Shopify Point of Sale (POS)