Smallpdf app not working? crashes or has problems?

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Published by Smallpdf on 2023-12-12

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Reported Issues: 2 Comments

By Debbie Mistr 1 year ago

I have Smallpdf pro activated but when I upload a pdf I cannot find how to edit the text. I did it on the first pdf by clicking on the edit box. Then there were a lot of blue dashed boxes and I could go into any of those and edit the text. When I pulled up a second pdf and select Edit PDF and click on the edit box at the top, nothing highlights and I cannot edit text.

By Joan Lawrence 1 year ago

I recently downloaded and installed the latest version of the Smallpdf app. When I open the app the load freezes showing two screens: (1) main working screen where you view and select files, and (2) on top of the main screen a smaller screen with the version number. It does not allow me to go to the main screen. The only way I can exit the program is to shut it down from the task manager. I uninstalled and reinstalled the app a couple of times but it did not fix the issues. I can access smallpdf through the website but not the app.

Common dislikes about Smallpdf app

- App stopped working and lost all PDFs

- Not all tools are available

- Glitchy and won't allow certain text to be entered

- Mobile version could use some work

Have a Problem with Smallpdf: All-In-One PDF App? Report Issue

Common Smallpdf Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Smallpdf app on iOS and Android devices. Solve all Smallpdf app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Smallpdf iPhone Issues and Solutions

Smallpdf iOS app crashes, not working, errors
Smallpdf iOS app network issues
Smallpdf on iOS has black/white screen

Smallpdf Android App Issues and Solutions

Smallpdf has errors/crashing/not working
Smallpdf server network connectivity issues
Smallpdf has black screen

Smallpdf iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Smallpdf app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Smallpdf app crashes or not working on Iphone (iOS):

Close and restart the Smallpdf app on iPhone
Update Smallpdf app to the Latest Version for iOS
Uninstall and reinstall Smallpdf iPhone app
Update your iPhone to the latest iOS version

Fix Smallpdf on iPhone unable to connect to server/internet connection issues::

To resolve Smallpdf network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Smallpdf black/white screen (blank screen) on iPhone:

Follow the Smallpdf iOS app troubleshooting guide Here →

Smallpdf Android App Issues and Solutions

Fix Smallpdf not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Smallpdf app issues:

Force Stop the Smallpdf App
1. On android, goto "Settings" » click Smallpdf app. » click "Force Stop".

Update Smallpdf to the latest version on PlayStore

Clear Smallpdf App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Smallpdf app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Smallpdf.

Fix Smallpdf unable to contact server/ Smallpdf internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Smallpdf » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Smallpdf » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Smallpdf on android.

Solve Smallpdf black/white screens issue on Android:

Follow the Smallpdf android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Smallpdf, developers of Smallpdf.

Verified email

Contact e-Mail: [email protected]

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Developer: Smallpdf

E-Mail: [email protected]

Website: Visit Smallpdf Website

About this app

Get all-in-one PDF tools to read PDF, edit PDF, compress PDF, scan PDF, combine PDF, remove PDF pages, and convert PDF (Word to PDF, PDF to Word, PPT to PDF, PDF to PPT, JPG to PDF, PDF to JPG, Excel to PDF, and PDF to Excel). • Our file compressor reduces your PDF size and quickly shrinks your documents to an email-friendly format. • Use basic compression to reduce file size by 40%. • Use strong compression to reduce file size by 75%. • PDF to Word is easy with our PDF to Word tool. • Simply select the right PDF converter and transform your file from PDF to Word. • Quick and easy conversion with our PPT to PDF tool. • Simply select the right PDF converter and transform your file from PPT to PDF. • Word to PDF is easy with our Word to PDF tool. • Select the right PDF converter and transform your file from Word to PDF. • JPG to PDF is quick and easy with our JPG to PDF tool. • Simply select the right PDF converter and transform your file from JPG to PDF. • Excel to PDF is easy with our Excel to PDF tool. • Select the right PDF converter and transform your file from Excel to PDF. • Editing your PDF is easy with our Edit PDF tool. • Simply select the Edit PDF tool to highlight, draw, or add text to your documents. • Simply open the tool, rotate PDF right, left, or upside down, and save your document. • With this tool you can rearrange, rotate or remove one or several pages with ease. • Simply open your document in our Merge PDF tool and combine PDF files—as many as you wish. Hit "save" to permanently merge PDF. • Simply open your PDF in our eSign tool, add your signature, and save your signed document. • Take a photo of your document or import an existing file or image. • Rename, rotate, crop, or adjust the colors of the file. • You can scan several documents to a multi-page PDF. • Seamlessly access the PDF on your other devices. • Sync scans to the online this app file storage service. • Email or send PDF scans to your other apps, e. g. , WhatsApp, Viber, or Gmail.