I’m not sure there is anything good I can say about this company. App is confusing, everything about it is confusing. After linking your bank, no choice to unlink it.
So I had my account set up, didn’t do anything with it, and got charged 3.99 a month every month since then. But they took it out of the “promotional” credit they falsely give you.
After about 12 months, they randomly pulled $400 out of my bank account, and when I contacted them “it’ll be 14 days before those funds can be sent back to your account”. No notice of them pulling or anything.
14 days later, only $341 was available to pull back out, and the other $59 disappeared. When asked, “all funds are available”
I requested to close my account, no response. I requested again, “please close any open trades”. I’ve never traded on Tornado.
Flash another year, I just got charged $10 for my monthly account fee, and they took they directly from my back account. Again, no notice. When I contacted them, this morning “every account is automatically charged $10 for trading”
Then why was it $4 before?
Sketchy app. And they won’t refund my $10, but I finally got my account t closed. Waited to post a review in case they wouldn’t close my account with a negative review.