Sleep Status

Published by The Cleveland Clinic Foundation

Get a SLEEP health check-up and learn how to sleep better with Sleep by
Cleveland Clinic. At least one in 3 adults live with sleep problems that
diminish their health, happiness, and safety, but many aren’t even aware of
the risks they face.

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Common Sleep Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sleep app on iOS and Android devices. Solve all Sleep app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sleep iPhone Issues and Solutions

Sleep iOS app crashes, not working, errors
Sleep iOS app network issues
Sleep on iOS has black/white screen

Sleep Android App Issues and Solutions

Sleep has errors/crashing/not working
Sleep server network connectivity issues
Sleep has black screen

Sleep iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sleep app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sleep app crashes or not working on Iphone (iOS):

Close and restart the Sleep app on iPhone
Update Sleep app to the Latest Version for iOS
Uninstall and reinstall Sleep iPhone app
Update your iPhone to the latest iOS version

Fix Sleep on iPhone unable to connect to server/internet connection issues::

To resolve Sleep network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sleep black/white screen (blank screen) on iPhone:

Follow the Sleep iOS app troubleshooting guide Here →

Sleep Android App Issues and Solutions

Fix Sleep not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sleep app issues:

Force Stop the Sleep App
1. On android, goto "Settings" » click Sleep app. » click "Force Stop".

Update Sleep to the latest version on PlayStore

Clear Sleep App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sleep app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sleep.

Fix Sleep unable to contact server/ Sleep internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sleep » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sleep » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sleep on android.

Solve Sleep black/white screens issue on Android:

Follow the Sleep android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The Cleveland Clinic Foundation, developers of Sleep.

27.27% Contact Match

Developer: Cleveland Clinic

E-Mail: [email protected]

Website: Visit Sleep Website

55.56% Contact Match

Developer: Leap Fitness Group

E-Mail: [email protected]

Website: Visit Leap Fitness Group Website

About this app

Sleep was created by this app health experts to help you assess your risk for this app disorders and learn how to get your best night’s this app. - Take validated questionnaires to determine your risk for common this app disorders. - Get your risk results immediately, complete with an explanation of your risk level for each disorder. - Figure out when to seek assistance from your health care provider or a this app specialist. - Read about this app problems and common treatment options. - Learn useful strategies to get healthier this app. - Use your HealthKit step data to get better suggestions about your this app habits. - Call our hotline to get your quick, general this app health questions answered. - Schedule an appointment or a virtual visit with a Cleveland Clinic this app Center provider for a more comprehensive review of your this app. At least one in 3 adults live with this app problems that diminish their health, happiness, and safety, but many aren’t even aware of the risks they face. Get a this app health check-up and learn how to this app better with this app by Cleveland Clinic. If you suspect that you’re not getting the this app you need to live your best life, start your this app wellness journey here with this app by Cleveland Clinic.