Contact Hy Support

Besides being way too intrusive and invasive by shoving down way too many routine suggestions (ever hear of the saying “paralysis by analysis”?), it’s missing one easy and must for every routine/body part: list the device and which headpiece should be used. Why aren’t simple icons/photos used before the user starts the routine??? Instead the user has to try to make out what the narrator is saying and seeing what the demonstration model is using AFTER the routine has already begun. How does that make any sense??? Yes it might be minor, but it’s annoying enough that I don’t even want to bother with the app. Oh and what would you have your demonstration models wear black colored clothes when the device is black??? It makes it impossible to see the device. So many basic small items were completely overlooked.

I have a hypervolt (non-bluetooth version) and love it. When I first got it, the app showed a lot of good videos on how best to use it. Today (1/4/21), none of the videos work for me. My app is updated, so I am not sure what the issue is. It appears to start a countdown to when the routine will start, but it gets stuck at 5. I am not sure if the issue is because I have a non-bluetooth version and it wants to sync (used to work before and videos will show with no problems) or if it is because the app is buggy. Too bad, I really think the videos could have been so helpful for me to maximize the use of my hypervolt. I also recommend a better search function. Please fix and allow your non-bluetooth version owners of hypervolt to view the videos.

I really like my Hypervolt device, and overall the App is a great idea but it could be improved in two areas to provide a better user experience. First, when looking for routines the filter option is a bit cumbersome for Hypervolt devices. If you select a different Hyperice device it will filter routines according to that device (eg, Hypervolt Go), so for now it’s a bit hit and miss finding routines by having to scroll through All to select a right one that’s compatible with the Hypervolt. Second, the recommendations are a bit redundant. For instance if it notices I went for a run earlier that day, it will recommend various routines based on devices I don’t actually have. So again, a bit useless. If the filter and recommendations can be more tailored to the device(s) that a user may have linked to the app, then I believe the app will become a much better user experience all round.