Contact Hy Support
Company Name: Hyper Ice, Inc
About: HyperIce provides recovery and movement enhancement technology for athletes.
Headquarters: Irvine, California, United States.
Hy Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Hyperice. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Hyperice. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Hyper Ice, Inc
Verified email ✔✔
E-Mail: jaquadro@hyperice.com
Website: 🌍 Visit Hyperice Website
Privacy Policy: https://hyperice.com/privacy-policy/
Developer: Hyperice, Inc.
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Read 7 Customer Service Reviews 😭😔💔
got a venom for a gift works for 5mins and stops. what do I do it worked fine for a few months no phone customer service? very poor web site. and support
We purchased a Hypervolt Percussion Massage Device on March 6,2022 while in Mesa Arizona. We used it there until returning home to ND April 2. It was always kind of difficult getting the on-off button to engage unless you pushed it kind of hard. Using it a few times since then here at home we have always had a hard time getting it to come on. We charged it to use it a couple days ago and we cannot get it to come on. We are wondering what we should do. Can we return it although we did not send a warranty in. I did not have my computer with me so could not do the warranty. Please let us know what your company can do. Thank you. Roxann Glines
Hello, I noted this same issue when registering my Hyperice within the 1-year warranty period and never received a response. The product 699855 is still doing what appears to be overcharging and then will not operate. When the bottom switch is ON only the four green LEDs and 1 blue LED come on. If I leave the product in this state for hours, allowing some of the power to drain, it will eventually operate again. Please assist. Mike
I submitted a request on January 5th 2022 through the Hyperice website for a replacement hypervoltGo as ours stopped working after just a few months. I received an email from Lydia, who requested I send a video, serial number, our facility information etc & I sent her everything. She sent me an email on January 25th stating that a replacement would be sent to us in 3-5 business days. It has been a month since I last heard from Lydia. I have sent several emails & gone back on the website inquiring as to where our replacement is & I haven't received ANY response. We are a physical therapy group that has been using hypervolt but I'm not going to just purchase new units when our unit is still covered under the warranty. Please contact me ASAP to resolve this situation. My phone number is 561-336-4958. In case you need it, my request number was 661316.
Missing basic functions
by SendingOutAnSOS
Besides being way too intrusive and invasive by shoving down way too many routine suggestions (ever hear of the saying “paralysis by analysis”?), it’s missing one easy and must for every routine/body part: list the device and which headpiece should be used. Why aren’t simple icons/photos used before the user starts the routine??? Instead the user has to try to make out what the narrator is saying and seeing what the demonstration model is using AFTER the routine has already begun. How does that make any sense??? Yes it might be minor, but it’s annoying enough that I don’t even want to bother with the app.
Oh and what would you have your demonstration models wear black colored clothes when the device is black??? It makes it impossible to see the device. So many basic small items were completely overlooked.
No longer works
by Reinaag
I have a hypervolt (non-bluetooth version) and love it. When I first got it, the app showed a lot of good videos on how best to use it. Today (1/4/21), none of the videos work for me. My app is updated, so I am not sure what the issue is. It appears to start a countdown to when the routine will start, but it gets stuck at 5. I am not sure if the issue is because I have a non-bluetooth version and it wants to sync (used to work before and videos will show with no problems) or if it is because the app is buggy. Too bad, I really think the videos could have been so helpful for me to maximize the use of my hypervolt. I also recommend a better search function. Please fix and allow your non-bluetooth version owners of hypervolt to view the videos.
Needs improvement
by Bríain
I really like my Hypervolt device, and overall the App is a great idea but it could be improved in two areas to provide a better user experience. First, when looking for routines the filter option is a bit cumbersome for Hypervolt devices. If you select a different Hyperice device it will filter routines according to that device (eg, Hypervolt Go), so for now it’s a bit hit and miss finding routines by having to scroll through All to select a right one that’s compatible with the Hypervolt. Second, the recommendations are a bit redundant. For instance if it notices I went for a run earlier that day, it will recommend various routines based on devices I don’t actually have. So again, a bit useless. If the filter and recommendations can be more tailored to the device(s) that a user may have linked to the app, then I believe the app will become a much better user experience all round.
Have a Problem with Hyperice? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of Hyperice to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Hyperice customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hyperice.
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