Smart Pass app not working? crashes or has problems?

Smart Pass Status

Last Updated on 2024-10-22 by CACL

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Common Smart Pass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Smart Pass app on iOS and Android devices. Solve all Smart Pass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Smart Pass iPhone Issues and Solutions

Smart Pass iOS app crashes, not working, errors
Smart Pass iOS app network issues
Smart Pass on iOS has black/white screen

Smart Pass Android App Issues and Solutions

Smart Pass has errors/crashing/not working
Smart Pass server network connectivity issues
Smart Pass has black screen

Smart Pass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Smart Pass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Smart Pass app crashes or not working on Iphone (iOS):

Close and restart the Smart Pass app on iPhone
Update Smart Pass app to the Latest Version for iOS
Uninstall and reinstall Smart Pass iPhone app
Update your iPhone to the latest iOS version

Fix Smart Pass on iPhone unable to connect to server/internet connection issues::

To resolve Smart Pass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Smart Pass black/white screen (blank screen) on iPhone:

Follow the Smart Pass iOS app troubleshooting guide Here →

Smart Pass Android App Issues and Solutions

Fix Smart Pass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Smart Pass app issues:

Force Stop the Smart Pass App
1. On android, goto "Settings" » click Smart Pass app. » click "Force Stop".

Update Smart Pass to the latest version on PlayStore

Clear Smart Pass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Smart Pass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Smart Pass.

Fix Smart Pass unable to contact server/ Smart Pass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Smart Pass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Smart Pass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Smart Pass on android.

Solve Smart Pass black/white screens issue on Android:

Follow the Smart Pass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CACL, developers of Smart Pass.

About this app

Smart Pass est une application du réseau Agglo’bus de la Communauté d’Agglomération du Centre Littoral (CACL) de ticket virtuel qui permet aux usagers d’acheter des titres de transport dématérialisés à un tarif préférentiel.