Provident Bank Reviews

Provident Bank Reviews

Published by on 2021-07-15

Start banking wherever you are with the Provident Mobile app for iOS, available
to all ProvidentConnect Online Banking participants! Provident’s Mobile
Banking Services allow you to check balances, pay bills, make transfers, and
make check deposits. Need to find the Provident branch or A...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Provident Bank Reviews

  • By

    Worst Experience Ever!

    I don’t believe there is a need to enroll all over again with this so-called update. Why not just update the app without the hassle of jumping through loops to get into my acct. This makes no sense. I still haven’t been able to log on the website is always saying it’s having technical difficulties. It doesn’t recognize my log in or passwords then it won’t even send me the link so I can get my information, all to find out you have to re enroll and when I try I am unable to. This is garbage, what you should have done is change and update your atms so they can deposit money without envelopes which you never have available. Then I have been trying for the past 3 hours to get someone on the phone to assist and can’t! Worst bank definitely changing to another.

  • By

    So far so good

    Don’t know why there is a negative comment thus far. I followed the instructions on the email I received from the bank several days prior to the change over and they also mailed a letter home in advance to. I first logged in via the web then proceeded And deleted the old app installed the new one signed in and all good. I would suggest maybe an option to be able to reduce the font size because logging in the accounts an amounts are super big and I fee anyone standing nearby can see your info. Just a suggestion.

  • By

    Nice improvements. Easy to access

    Clearly folks making negative remarks did not see, or did not read, the numerous announcements sent by Provident in email, texts and on paper long in advance of this change. Announcements were clear about anticipated downtime and included instructions to log into the new app on Tuesday. Using the instructions provided I was able to seamlessly access my accounts easily. Great job and kudos to the Provident staff for great and timely advance communications. 😀

  • By

    What the heck?!

    I used the first provident bank app, and it was okay, but I don’t understand who thought a smart idea is to shut that app off with very little warning, and release a new one, instead of JUST UPDATING THE OLD APP! It’s stupid. No thought went into this process. My login credentials won’t work on this new app and I can’t even ask them for help because they made the genius decision to force you out of the old app on the weekend, days before the change is scheduled. Now, since I shut my card off to be safe, I have NO access to my money in the bank. None whatsoever. This bank has inconvenienced me before and I’m quite frankly getting tired of it.

  • By

    Suggestion for new app.

    First off, the transition to the new system was flawless. Plenty of advanced warning and the instructions were clear BUT I was completely unaware I had to download a whole new app that had the exact same tile as the old one. Now I have two they look identical. I agree with others that say why not just do an update? Aside from that, I wish I had the ability to reorganize my accounts on the app. I like to have the accounts I check often at the top of the list.

  • By

    Great app

    Not sure why other people are complaining. They sent out a paper in the mail maybe 3 weeks ago, and I got notice thru email that this would be happening. Both of which came with simple instructions on how to access and change the password of your account. Also, this app looks so much nicer than the last one. Great job, their service never ceases to amaze me!

  • By

    Better app

    I’ve used the old app for a decent amount of time and I really see a difference now. The old one was definitely limited but simple. This new one is still very easy to use and has a little bit more features which is even better. I see a few bad reviews in regards to login in, you guys need to carefully read the email they sent us in regards to your new password!

  • By


    Makes 0 sense why you can’t update your existing app and why you have to shut down all online banking. Why can’t I get in logging on with my computer. That should have nothing to do with the app and if it does you should have rolled the upgrades out separately so we can access one when the other is down. Now It says my account doesn’t exist online or on the app and I waited over an hour with your horrible customer service line only to never speak with a person and am still waiting for a call back. What a joke. Chase or Bank of America would never be this dysfunctional

  • By

    Check your mail

    I received multiple emails and letters in the mail (starting a month before it was set to occur) about online banking being shut down while they upgraded everything and each one had instructions on what to do and how to log in once the system came back online. Great communication to warn us ahead of time.

  • By

    Great job !

    Love provident bank! Although it was a small pain to be locked out of online banking over the weekend it was not the end of the world. I still had access to my accounts by simply calling the main number. They did a great job making us be prepared for this ! Anyone who complained probably never read their emails or letters that got sent out.

  • By


    Don’t appreciate the steps they’re taking to implement the new app. Why the heck do they need to prevent us from online banking in general to update an app? What’s worse is our passwords are being reset without our consent and they did little to no job notifying us with urgency that they’re going through upgrades. Even so, what kind of incompetent IT team or app developers are they using to upgrade or change the app. I can get college students to create a better app and layout than this. I’ve never dealt with this kind of BS before. PLEASE FIX!

  • By

    The best thing the bank could have done

    I love the fact that the bank wants to upgrade the app. I am a very technology driven guy and the fact that the bank is taking these steps to start getting to the level of the big banks is really important. Although the system was down for a few days great job! I absolutely love it!

  • By

    The app works just fine

    The people who are calling this app terrible are the same people who don’t have the capability to read. I’ve received two e-mails explaining the change being done to the online banking app, as well as a physical letter. The e-mail I’ve received is literally step-by-step. I love that we have Zelle as a new addition.

  • By

    Terrific Update!

    An update that was much needed after the buggy app that Provident used to have. Love the addition of the widget, Apple Watch app and Zelle. I don’t understand the negative reviews. The bank contacted everyone via mail and email weeks before hand that this would happen and provided instructions for logging in.

  • By

    Updated app half baked

    This app is awful. Too many hoops to jump thru to reenroll. Seems like it wasn’t tested before rollout. I had it all setup then the next morning it didn’t like my password. Were the developers so incompetent that they had to create a new app instead of updating the old app so customers wouldn’t be troubled by having to setup their accounts all over again just so the system wouldn’t like their password the next morning ? The development team and leadership should be fired .

A better way to Contact apps

You can now contact Provident Bank customer service directly
via Email using our new site -

Contact Provident Bank directly

Is Provident Bank Safe?

No. Provident Bank does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 2,206 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Provident Bank Is 16.0/100.

Is Provident Bank Legit?

No. Provident Bank does not seem legit based on our analysis. This conclusion was arrived at by running over 2,206 Provident Bank User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Provident Bank Is 16.0/100.

Is Provident Bank not working?

Provident Bank works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Provident Bank? Report Issue

Leave a comment:

Why should I report an Issue with Provident Bank?

  1. Pulling issues faced by users like you is a good way to draw attention of Provident Bank to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Provident Bank customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Provident Bank.

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