Provident Bank Reviews

Its annoying enough there was no warning of a NEW APP , just an update . but the fact my account somehow does not work anymore yet im unable to register a new account is what's actually pis*ing me off . how am i supposed to cash my checks or do anything related to my bank account if i cant even get past the login screen !?! did they not think beforehand on how everything would run , because honestly from these reviews no one is happy with ProvidentBank , its just so inconvenient . it really shows a lot about this business since they arent doing anything at all to fix it asap , i guess they dont care since it doesnt affect them . the old app may have been bland and didnt have many features , but at least i could check my account balance . and by the way , if your app isnt even gonna let me access my account , at least be open longer on saturdays so i have some way of depositing money . thanks for nothing , shoulda signed up with chase bank .

This bank is terrible, they are behind all the other banks in everything. ProvidentBank is ok but things take forever to drop off; the website is a joke and keeps taking me around in a circle because apparently my iPhone is too advanced for their website from the 1900s so I cannot sign in. And their customer service phone line is another joke; they’re closed by 8 I believe and on Saturday’s by 2 so if you need them outside of those times, oh well and when you do get through, it’s like talking to a wall. Once COVID restrictions are removed, I’m finding a new bank.

Don’t appreciate the steps they’re taking to implement the new app. Why the heck do they need to prevent us from online banking in general to update an app? What’s worse is our passwords are being reset without our consent and they did little to no job notifying us with urgency that they’re going through upgrades. Even so, what kind of incompetent IT team or app developers are they using to upgrade or change ProvidentBank . I can get college students to create a better app and layout than this. I’ve never dealt with this kind of BS before. PLEASE FIX!

The reviews here are from the minions inside the bank! They’ve posted fake usernames to shield their identity as employees of the bank. The truth is that hardly any Provident customers are satisfied with the process and procedures of this system.
I’ve experienced interminably long hikes after calling the bank. Provident knows that the glitches are legion. If not, why when contacting the 800 number is the first prompt “if you’re having difficulty with the online banking system... press 6”?
After doing so, the wait time is so long that the only option is to hang up. This was a terrible decision to force customers to have to change all of their login info. And in my case, I’m locked out of both personal and business accounts.
The only resolution is to visit a branch and waste more time to get everything in order.
Shame on the institution and the limited personal who redesigned the “new” version of ProvidentBank.
In the end, this will prove costly. Shame on you, Provident. And please, no more rave reviews from the insiders who are defending this nonsense. It takes little intelligence to know that the inside “spin” is designed to protect the decision and keep a moderate review rating for a terribly flawed system.

Don’t know why there is a negative comment thus far. I followed the instructions on the email I received from the bank several days prior to the change over and they also mailed a letter home in advance to. I first logged in via the web then proceeded And deleted the old app installed the new one signed in and all good.
I would suggest maybe an option to be able to reduce the font size because logging in the accounts an amounts are super big and I fee anyone standing nearby can see your info. Just a suggestion.

Not sure why other people are complaining. They sent out a paper in the mail maybe 3 weeks ago, and I got notice thru email that this would be happening. Both of which came with simple instructions on how to access and change the password of your account. Also, ProvidentBank looks so much nicer than the last one. Great job, their service never ceases to amaze me!

Edit- I’m not a minion from the bank. I’m someone who knows how to read emails and mail carefully. Stop blaming your stupidity on the bank

Clearly folks making negative remarks did not see, or did not read, the numerous announcements sent by Provident in email, texts and on paper long in advance of this change. Announcements were clear about anticipated downtime and included instructions to log into the new app on Tuesday. Using the instructions provided I was able to seamlessly access my accounts easily. Great job and kudos to the Provident staff for great and timely advance communications.
😀

I’ve used the old app for a decent amount of time and I really see a difference now. The old one was definitely limited but simple. This new one is still very easy to use and has a little bit more features which is even better. I see a few bad reviews in regards to login in, you guys need to carefully read the email they sent us in regards to your new password!

Makes 0 sense why you can’t update your existing app and why you have to shut down all online banking. Why can’t I get in logging on with my computer. That should have nothing to do with ProvidentBank and if it does you should have rolled the upgrades out separately so we can access one when the other is down. Now It says my account doesn’t exist online or on ProvidentBank and I waited over an hour with your horrible customer service line only to never speak with a person and am still waiting for a call back. What a joke. Chase or Bank of America would never be this dysfunctional

I used the first provident bank app, and it was okay, but I don’t understand who thought a smart idea is to shut that app off with very little warning, and release a new one, instead of JUST UPDATING THE OLD APP! It’s stupid. No thought went into this process. My login credentials won’t work on this new app and I can’t even ask them for help because they made the genius decision to force you out of the old app on the weekend, days before the change is scheduled. Now, since I shut my card off to be safe, I have NO access to my money in the bank. None whatsoever. This bank has inconvenienced me before and I’m quite frankly getting tired of it.

Is not enough with what’s going on with covid 19 that I’ve been trying for more than a month to log on in my account an updated would have been enough. Is ridiculous that is so hard to log on. They should step up the game at the bank aja at least hace an atm that you can deposit money on the cars the same day

I am a highly satisfied customer of The Provident Bank for over 20 years!

There was adequate time when they notified me with paperwork for the timeline of the new app installation. The transition was very smooth and easy. Everything worked and still does as advertised! Great job and I will continue banking with The Provident!!!!
Thank you!

First off, the transition to the new system was flawless. Plenty of advanced warning and the instructions were clear BUT I was completely unaware I had to download a whole new app that had the exact same tile as the old one. Now I have two they look identical. I agree with others that say why not just do an update?
Aside from that, I wish I had the ability to reorganize my accounts on ProvidentBank . I like to have the accounts I check often at the top of the list.

I received multiple emails and letters in the mail (starting a month before it was set to occur) about online banking being shut down while they upgraded everything and each one had instructions on what to do and how to log in once the system came back online. Great communication to warn us ahead of time.

Received a letter in the mail and even got an email with clear instructions on how to get back in to my account. New app is MUCH better than the old one it even has Zelle! Sounds like people just don’t know how to read. Oh well you know what they say, “You can’t fix stupid.”

This is the last time this bank gets away with some garbage like this. The branch, the people on the phone. All nasty people. Unless they think you’re interested in a mortgage loan lol they are you best friend of course. Clifton NJ branch they used to have this wonderful girl there and I believe she’s gone. Everyone is smug and doesn’t take responsibility for their terrible system. ProvidentBank has always had issues and this one is just a mess altogether. It’s 2020 and I believe they went cheap on ProvidentBank design. Well they are going to pay for it as I’m closing my account with them for good. Never again

Love provident bank! Although it was a small pain to be locked out of online banking over the weekend it was not the end of the world. I still had access to my accounts by simply calling the main number. They did a great job making us be prepared for this ! Anyone who complained probably never read their emails or letters that got sent out.

I love the fact that the bank wants to upgrade ProvidentBank . I am a very technology driven guy and the fact that the bank is taking these steps to start getting to the level of the big banks is really important. Although the system was down for a few days great job!

I absolutely love it!

Despite multiple attempts to change my password I could not complete the process & I got locked out. Customer Service tried to reactivate for m eIn an addition to multiple security questions I then had to wait for a voice command on my phone and press one to confirm the process. Their system will not accept my entry of press 1 over myiPhone to complete the process. I was on the phone three times with Customer Service about this and still could not do it. I am going back to Paper statements

The people who are calling ProvidentBank terrible are the same people who don’t have the capability to read. I’ve received two e-mails explaining the change being done to the online banking app, as well as a physical letter. The e-mail I’ve received is literally step-by-step. I love that we have Zelle as a new addition.

I don’t believe there is a need to enroll all over again with this so-called update. Why not just update ProvidentBank without the hassle of jumping through loops to get into my acct. This makes no sense. I still haven’t been able to log on the website is always saying it’s having technical difficulties. It doesn’t recognize my log in or passwords then it won’t even send me the link so I can get my information, all to find out you have to re enroll and when I try I am unable to. This is garbage, what you should have done is change and update your atms so they can deposit money without envelopes which you never have available. Then I have been trying for the past 3 hours to get someone on the phone to assist and can’t! Worst bank definitely changing to another.

An update that was much needed after the buggy app that Provident used to have. Love the addition of the widget, Apple Watch app and Zelle. I don’t understand the negative reviews. The bank contacted everyone via mail and email weeks before hand that this would happen and provided instructions for logging in.

ProvidentBank is awful. Too many hoops to jump thru to reenroll. Seems like it wasn’t tested before rollout. I had it all setup then the next morning it didn’t like my password. Were the developers so incompetent that they had to create a new app instead of updating the old app so customers wouldn’t be troubled by having to setup their accounts all over again just so the system wouldn’t like their password the next morning ? The development team and leadership should be fired .