Contact Provident Bank Support

by HonestlyL

Its annoying enough there was no warning of a NEW APP , just an update . but the fact my account somehow does not work anymore yet im unable to register a new account is what's actually pis*ing me off . how am i supposed to cash my checks or do anything related to my bank account if i cant even get past the login screen !?! did they not think beforehand on how everything would run , because honestly from these reviews no one is happy with this app , its just so inconvenient . it really shows a lot about this business since they arent doing anything at all to fix it asap , i guess they dont care since it doesnt affect them . the old app may have been bland and didnt have many features , but at least i could check my account balance . and by the way , if your app isnt even gonna let me access my account , at least be open longer on saturdays so i have some way of depositing money . thanks for nothing , shoulda signed up with chase bank .

by MilesSmiles Esp

The reviews here are from the minions inside the bank! They’ve posted fake usernames to shield their identity as employees of the bank. The truth is that hardly any Provident customers are satisfied with the process and procedures of this system.
I’ve experienced interminably long hikes after calling the bank. Provident knows that the glitches are legion. If not, why when contacting the 800 number is the first prompt “if you’re having difficulty with the online banking system... press 6”?
After doing so, the wait time is so long that the only option is to hang up. This was a terrible decision to force customers to have to change all of their login info. And in my case, I’m locked out of both personal and business accounts.
The only resolution is to visit a branch and waste more time to get everything in order.
Shame on the institution and the limited personal who redesigned the “new” version of this app.
In the end, this will prove costly. Shame on you, Provident. And please, no more rave reviews from the insiders who are defending this nonsense. It takes little intelligence to know that the inside “spin” is designed to protect the decision and keep a moderate review rating for a terribly flawed system.

by Barlotta

Makes 0 sense why you can’t update your existing app and why you have to shut down all online banking. Why can’t I get in logging on with my computer. That should have nothing to do with the app and if it does you should have rolled the upgrades out separately so we can access one when the other is down. Now It says my account doesn’t exist online or on the app and I waited over an hour with your horrible customer service line only to never speak with a person and am still waiting for a call back. What a joke. Chase or Bank of America would never be this dysfunctional