My H-E-B Reviews

My H-E-B Reviews

Published by on 2024-11-20

🏷️ About: The My H-E-B app is here to make shopping online and in the store even easier. No matter how you shop, the My H-E-B app offers new ways to save time and money.


       


Overall Customer Experience 😎


🙄💅🫥 Neutral
46.0%

😎👌🔥 Positive experience
35.7%

👿🤬😠 Negative experience
18.3%

~ from Justuseapp.com NLP analysis of 17,339 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- The app works great

- HEB curbside/delivery will change your life

- They are happy to help ALWAYS

- Take care in picking out my groceries

- Read my notes

- Save time

- Support other Texas workers

- User friendly

- Plenty of times slots available

- Detailed item selections



Read 38 Customer Service Reviews 👿🤬😡😠💢😤

4.5 out of 5

Completely Broken

2022-05-21

Had my 25th delivery today and I’m done. I have had to call with damages or missing items EVERY SINGLE TIME. Coupons will indicate they are added, but the discount doesn’t appear in the amount charged. I often get items that expire the next day or produce that is clearly spoiled. Substitutions are ... Show more

Guys... really?

2022-06-22

So, I’ve traded a crappy app for a really crappy app? At least the old crappy app put the items I added to my cart in order of where they were in the store so I could shop efficiently and I wasn’t asked every GD time what list I wanted to put the next item in! Can I please just use the old app with... Show more

Caution!! Doesn’t apply Coupons!!!

2022-07-23

The past few times I’ve gone to HEB I made sure to check coupons before going to the store. When I’m there in line the barcode on MyHEB always showed no coupons could be used when the Cashier would scan. I figured it was because I may have duplicated the coupons with the in store yellow coupons (n... Show more

H‑E‑B & Hill Country Fair RESTRICTED

2022-08-24

Apparently HEB does not want you buying their own brand of practically anything. It looks like H‑E‑B has made a conscious and methodically planned effort to eliminate Hill Country Fair especially when you go through MyHEB thoroughly. I really like HEBs own personal brand for not only the lower cos... Show more

Old App Was Better

2022-09-25

This new app seems like it’s pushing customers to shop online and have their groceries delivered or picked up curbside. I’m an in-store shopper. I like that experience. I have a few issues with the new app.
• The items are no longer sorted by aisle and it doesn’t group items that are marked off ... Show more

Unnecessary extra clicks

2022-10-26

Why can’t I delete this stupid wish list??? I just redownloaded MyHEB onto an additional device, and it’s a million times more frustrating! want ONE shopping list so I can add items at different quantities easily and quickly from the search results without picking an item...choosing a shopping lis... Show more

Improved but not 100%

2022-11-27

I was so excited to see in store shopping was available in the new app. We used it this weekend and I was disappointed. Yes it’s easier to add items to my list, the coupons are easier to add, and the aisle location is still there, but that’s it. I don’t like how it’s organized by type because that’... Show more

Organize by aisle

2022-12-28

With the old version MyHEB put my list in order according to the store’s layout. Blueberries were at the top because produce is near the entrance and shampoo at the bottom because that’s on the far side of the store. I could walk through the store & get each item on the list without doubling b... Show more

Great but could use some changes and additions

2023-01-29

I am enjoying using the new My H-E-B app. There are a few changes and additions that I think would make it better.

Shopping lists are ordered by category rather than by physical location. This is actually nice if I am verifying, for instance, if I have included all the beverages I want.
<... Show more

Great, but Missing Sorting of Shopping Lists

2023-03-02

MyHEB is great & easy to use. Since the COVID pandemic started, I’ve done all my shopping using MyHEB . It has been a life-saver! I have created many different shopping lists for items grouped by categories, like Deli, Dairy, Meat, Fruit, Vegetables, Pasta etc. This makes it easy for me to sho... Show more

Easy to navigate

2023-03-31

Pros - H‑E‑B is awesome and overall MyHEB makes online shopping and clipping coupons very easy! It’s great to shop the weekly ad and coupons and choose eligible items right from their deals. When shopping in store, I also love that you can choose which H‑E‑B location you are in and search for an ... Show more

Great but needs work

2023-05-02

I would like to add my opinion to the others that MyHEB needs to have a delete checked items option because when I shop in-store if the item is not in stock I will usually wait until the following trip to get it. Also, the ability to print your final order directly from MyHEB after a curbside or ... Show more

Getting there!

2023-06-02

I love MyHEB! I’ve become very reliant on it. It helps to cut down my shopping time immensely, especially since there are 3 HEB stores in my area that I switch between depending on what I’m doing in my life that day. I love that you provide the aisle where I can find the product. However, sometime... Show more

Needs an option to search nearby stores

2023-07-04

I live very close to 3 H-E-B stores, and many of the products that I want aren’t available at all 3, which makes perfect sense due to the close proximity. I shop at all 3 every week. Further, there are many additional H-E-B stores that I’d be willing to drive to to get a particularly desirable i... Show more

Delete checked items

2023-08-04

I like the new app as it looked pretty and it’s easy to use. Also love that MyHEB automatically organizes the items on my list by isles. And the coupons section in the new app is much better than in the old one as it shows eligible items on the same page.

There’s only 2 features that I hop... Show more

HEB Home Delivery

2023-09-05

Thank you for having a home delivery service. I truly enjoy receiving my groceries at home. Our new world (during a pandemic) has forced us to stay home for safety precautions and we’ve had to adapt to home deliveries. However since utilizing this type of service I’ve learned I would rather get hom... Show more

Curbside will change your life

2023-10-07

If you’re a mother of three and work full time like me, or if you’re living the single life and have all the time in the world, HEB curbside/delivery will change your life. I have been using their services for over a year now and have probably had less than 5 mistakes to my orders. Sometimes mistak... Show more

Revised-as promised.

2023-11-07

I use MyHEB to make shopping easier. Since the new app, it “groups” items in groups that I don’t care about. And within the groups the isles are all mixed up. I’ve been shopping with it twice and I have to keep scrolling through the entire list to see if I’ve missed anything. Isle 28 at the top of... Show more

H‑E‑B Comes through

2023-12-09

MyHEB works great. I did have one issue which H-E-B solved. The story unfolded like this: The H‑E‑B app worked great until, apparently after an update, they installed a version on my phone that is incompatible with the phone. Then, when I would run the H‑E‑B app, it would say that I needed an ... Show more

A Lazy Shoppers Best Friend

2024-01-09

I’m not the type of person who sits down and plans out my grocery runs! Random groceries will pop into my head with no warning and all I have to do is open up my HEB app and add that item to my cart! All week long I’m filling my cart with random items! Then at the end of the week I do fridge invent... Show more

Don’t delete the old H-E-B app just yet!

2024-12-23

MyHEB is geared toward online shopping. I assume it’s meant to replace the old one because you can’t find it on MyHEB Store anymore. With the old app, you could create a list and it would tell what aisle to find an item. I prefer to physically go to the store and this new app is useless to me. If... Show more

No more shopping lists ?

2024-12-23

MyHEB is overall a way nicer experience and it’s great I can now deliver and use curbside in it.

But the only reason I used the previous app was for the in store shopping lists experience where I could shop by aisle. In order to view an items aisle I now have to click into it which is huge... Show more

3 steps back

2024-12-23

I'm assuming you really didn't ask for input when redesigning this new app. A basic function of a shopping list and location was a part of your original app. I can only assume that that developer is now at Google making the bucks and no longer giving insight on the future. I can see from other de... Show more

Want to see inventory in all stores

2024-12-23

This new app is pretty, but with all the photos it’s not as efficient as a simple list of products or coupons.
I’m still using the old app. This new one only shows inventory in my selected store. Often when searching for a product, I want to see immediately if it is available in another store i... Show more

I miss the old app 😔

2024-12-23

The new app looks nice and all, but it’s just not doing it for me. I’ve saved over $1,800 using MyHEB over the years, so I’m not new to this whole thing. For one thing, I miss being able to make a shopping list. I used to always make a list on MyHEB , based on the coupons I needed/wanted to shop b... Show more

Hopeful

2024-12-23

Not sure why y’all would take the shopping list off MyHEB but I can’t wait for it to be back! I know you’ve said it should be back in January and I’m counting the days lol! I’ve had to use an alternative app for my list and it’s such a pain to go back and forth between apps! Hopefully y’all will p... Show more

An improvement!

2024-12-23

Overall, I love the new look and feel. Although, one feature that I think all retailers should do is what Target is already doing: scan the barcode of an item in store and any discounts or coupons are automatically shown for that item. No need to go hunting for coupons. Would love to see that here!

Very well done but one suggestion

2024-12-23

Hello dev team. As a partner I am very impressed with the new ui and app experience! I have one suggestion that is the only reason for the 4 star rating. If you could import a shopping list from the last app or something similar for customers who don’t use curbside or delivery that would be gre... Show more

Great improvement but I have suggestions

2024-12-23

It’s a wonderful improvement from the original H-E-B app. It would be nice to have the option make a list without starting an order. I usually think of things I need throughout the week and add to the list on the original app, but I can’t do that on this one. That would give it five stars.

App is coming along nicely but...

2024-12-23

The new app is coming along nicely, but I hope a favorites feature is added soon. I would like to be able to mark my favorite items and the shop from my favorites. Thanks for all your efforts!

Major improvement!

2024-12-23

This is a vast improvement on the last version of MyHEB ! It’s much easier to access the coupons with the traveling “your coupons” button, -and the coupon filters are a much-welcomed addition. I would like more details on each coupon so don’t have to click into each one - perhaps this would be a go... Show more

Almost as good as shopping in store

2024-12-23

So excited to be able to do curbside and delivery orders in MyHEB now!

The design is well done and will make those rare weeks when I need to do a curbside order a little less guilt ridden - since I’ll actually still get a little joy (and coupons) from ordering my groceries online.

D... Show more

Best App Yet!

2024-12-23

Thank you, H-E-B, for your commitment to always improving your quality of service. This new app is so user friendly! I’m glad my preferences and past orders transferred smoothly over and makes it very easy to order. Thank you for all the hard work your team has done to make this creation 😃

Wow......impressed

2024-12-23

I stopped using H-E-B curbside because MyHEB was slow and kept kicking me out. This version is so much better. I am impressed as to how fast the pages load. Will be using MyHEB more often. Dinner will be so much easier now with Curbside pickup. Thanks for making my customer experience bett... Show more

Good leaps for Curbside

2024-12-23

Suggestion:

If your account is a partner account have item locations in the store show additional information on which Section/Shelf the item is. You can pull that information from the FAST pick app that curbside uses.

Thanks,

Catherine
2021-10-02

I would love if the shopping list would keep a running total so you don't have to add everything.

James
2021-04-06

The aisle numbers do not appear on the new app, but did on the old one. Please put the aisle location back.

... Show more
Kim Starks
2021-01-11

I checked items on My List and hit Add To Cart. I received none of these items. On a Sub order, they reversed it with original o... Show more



Is My H E B Safe? 🤗🙏


Yes. My H-E-B is very safe to use. This is based on our NLP (Natural language processing) analysis of over 17,339 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for My H E B Is 66.2/100.


Is My H E B Legit? 💯


Yes. My H-E-B is a totally legit app. This conclusion was arrived at by running over 17,339 My H-E-B User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for My H E B Is 100/100..


Is My H-E-B not working? 🚨


My H-E-B works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with My H-E-B? Post a Review




Features

Download the My H-E-B app today to shop and save at Texas’ favorite grocery store.

No matter how you shop, the My H-E-B app offers new ways to save time and money.

The My H-E-B app is here to make shopping online and in the store even easier.

  Customer Service/Support
Developer:
H-E-B, LP


Website: