My H-E-B Reviews

Had my 25th delivery today and I’m done. I have had to call with damages or missing items EVERY SINGLE TIME. Coupons will indicate they are added, but the discount doesn’t appear in the amount charged. I often get items that expire the next day or produce that is clearly spoiled. Substitutions are completely random. I have also had items removed that were “out of stock,” called the store to confirm they were out of stock and no substitutions were in stock, and then gone to the store myself to check within an hour or less, and all of the items are there. Customer service is either super nice or incredibly rude. I can’t trust that MyHEB is giving me correct information, so I’m not using it anymore. Any five-star reviews are just to support a local company.

Update: “Developer Response” is obviously a form letter. Obviously no real person read my review. There are significant stock issues and coupon issues with MyHEB that need to be addressed. Also, new complaint: when you order alcohol MyHEB used to have you upload a live image of your license and face for verification. Now you have to meet them in person. What’s the point of safe delivery during COVID if you have to meet a random person face to face? Would downgrade to zero stars if that was possible.

Apparently HEB does not want you buying their own brand of practically anything. It looks like H‑E‑B has made a conscious and methodically planned effort to eliminate Hill Country Fair especially when you go through MyHEB thoroughly. I really like HEBs own personal brand for not only the lower cost of the items I am interested in but for health reason as well compared to big name corporate brands. From trying to shop from MyHEB this last month I’m beginning to think that HEB is trying to quietly eliminate Curb Side shopping without coming out and just saying so. I feel like I’m being forced to spend more money on higher priced items that I don’t even like just to get something close to what I’m looking for. I was so glad when HEB began building stores here so I didn’t have to go to the unionized KROGER STORE but at least KROGER has the entire store on their app which has made the whole curbside shopping experience much more of a pleasure.
HEB, you really need to put yours and even more products on your app. Get with the times and move out of the dark ages.
One more thing, I didn’t start using curbside because of the virus, I started using it because I can’t stand rap music and hard rock being blasted in my ears when I’m trying to shop.

I was so excited to see in store shopping was available in the new app. We used it this weekend and I was disappointed. Yes it’s easier to add items to my list, the coupons are easier to add, and the aisle location is still there, but that’s it. I don’t like how it’s organized by type because that’s not how my store is laid out. We had to do a lot of doubling back because, for example, cheese isn’t with dairy and ground breakfast sausage isn’t with the ground beef. I know the layout of the store to know this, but when we use MyHEB to help us with the order and check things off top to bottom this isn’t helpful. It would be great to have the option to sort by aisle or by type. Also I would really love the subtotal (even if it’s just an estimate) in the cart total. Finally, it seems I have to delete my whole list or items individually. I admit there may be an easy fix I haven’t found yet but in case there isn’t I wanted to include. In the old app we could tap clear cart and I don’t see anything like that as an option. Not a huge deal but something that would be nice. But this is enough for me to continue to use the old app for now.

So, I’ve traded a crappy app for a really crappy app? At least the old crappy app put the items I added to my cart in order of where they were in the store so I could shop efficiently and I wasn’t asked every GD time what list I wanted to put the next item in! Can I please just use the old app without it asking me to download this stupid thing every time I open it up? Yes, it was a crappy app, but it was WAY better than this one. You took away the only useful and redeeming feature from the old one and showed me once again you guys just don’t have a clue what you’re doing with this thing.
Oh!! And!!! MAKE IT SO I CAN SHARE MY LISTS WITH MY SPOUSE!!! We’re one of those weird couples who actually communicates with each other and send each other to the store when one of us can’t. It would be nice to share a list with... I don’t know... iCloud!!! Maybe learn that little API.
Each time I want to log in with her account on my phone we have to reset the password because it’s wrong. Yes, I know I could be putting it in wrong, but I’m using Keychain and it saves it for me when I reset. I’m gonna back Apple on this one. I’ve even manually typed it into a notes app and copies and pasted it into the new password field and it still says it’s wrong when I log out and log back in.

I like the new app as it looked pretty and it’s easy to use. Also love that MyHEB automatically organizes the items on my list by isles. And the coupons section in the new app is much better than in the old one as it shows eligible items on the same page.

There’s only 2 features that I hope it could have. I hope there’s an option to “delete checked items” or even simply “delete all the items on the list”. I used to be able to clear the list in the old version H-E-B app but not in this new one. Personally I think “delete checked items” would be more practical since occasionally customers might not get all the items on their list and have to save it til the next trip.

The other feature that exists in the old app but not this new one is adding weekly special items to the list when browsing weekly ad. In this new app the weekly ad is just an image with a zoom-in function. If I want to add something on the ad to my list, I’ll have to switch to my list then search for the item and add to my list.

With the old version MyHEB put my list in order according to the store’s layout. Blueberries were at the top because produce is near the entrance and shampoo at the bottom because that’s on the far side of the store. I could walk through the store & get each item on the list without doubling back.

Now with the new version the items are categorized (which is fine); however, the categories seem to be listed alphabetically on my list which doesn’t match the layout of the store. Now, first up on my list is butter because that’s in Dairy “D” which is in the back of the store. Blueberries are further down the list in Fruits “F”. Worse than this, even items within each category aren’t organized by aisle. So if I have a long list of items in “Pantry” they aren’t sorted by aisle so I have to look at the category & then keep checking as I get to each aisle because 2 items on the same aisle in the store are not organized together on the list in MyHEB ! Very frustrating.

Organizing the list by category/department is fine, but please fix it so that the list is in order of the store. Thx!

MyHEB works great. I did have one issue which H-E-B solved. The story unfolded like this: The H‑E‑B app worked great until, apparently after an update, they installed a version on my phone that is incompatible with the phone. Then, when I would run the H‑E‑B app, it would say that I needed an update. When I would go to MyHEB Store to update, it would report the update would not run on my phone, and would ask if I want to download an older version, which, of course I did, but it would never download. I had to switch to using their website instead to shop online. Finally their customer service figured out that if you MANUALLY delete the incompatible app, you can THEN download an older version which is compatible with an older phone. I struggled for a couple of weeks with this but H‑E‑B was able to solve it in a few days once I reached their customer service. Things are working nicely again!!!

H‑E‑B curbside service is great!

If you’re a mother of three and work full time like me, or if you’re living the single life and have all the time in the world, HEB curbside/delivery will change your life. I have been using their services for over a year now and have probably had less than 5 mistakes to my orders. Sometimes mistakes in my favor…. Like the time I asked for a tiny piece of ginger and was shocked to find a piece bigger than my hand. They are happy to help ALWAYS, take care in picking out my groceries, and read my notes (like firm avocados please). When you order curbside or delivery you save yourself time and you support other Texas workers.

Thank you H‑E‑B for continuously being the best. My mom lives in Arizona and misses your brand and store so much. We plan to buy a new house this year and let’s just say the location will highly depend upon where the nearest H‑E‑B is.

No store does more!

I live very close to 3 H-E-B stores, and many of the products that I want aren’t available at all 3, which makes perfect sense due to the close proximity. I shop at all 3 every week. Further, there are many additional H-E-B stores that I’d be willing to drive to to get a particularly desirable item if it wasn’t stocked at a nearby store. The old app allowed me to search for an item, then see the closest store that stocks it. With the new app I have to select a store before searching, then if I don’t find the item, I have to select a different store and search again. This adds an unneeded layer of complexity. I’d really like to have an easier option to see items that aren’t stocked in my selected store. I will keep using the old app as long as I can because the option to search nearby stores is important to me. I really hope this old function can be added to the new app with the next update, because otherwise the new app is great!

I love MyHEB! I’ve become very reliant on it. It helps to cut down my shopping time immensely, especially since there are 3 HEB stores in my area that I switch between depending on what I’m doing in my life that day. I love that you provide the aisle where I can find the product. However, sometimes the system seems to get “caught” between stores and the wrong aisle is showing. I end up having to wander the store to find products.

I also love the options to purchase “curbside” or “delivery”. It would be nice if these systems were interchangeable with MyHEB . Sometimes, I have the intention of shopping and I make a list in MyHEB , but then time will run away from me and I’ll need to do curbside. As it right now, I have to write down the list that I have in my app. Then re-enter it in to the “curbside side”. Quite a time waster and mare than a little bit frustrating.

Over all you all are doing a great job with your updates. Just a couple of things for your consideration to make it even better.

I would like to add my opinion to the others that MyHEB needs to have a delete checked items option because when I shop in-store if the item is not in stock I will usually wait until the following trip to get it. Also, the ability to print your final order directly from MyHEB after a curbside or delivery order would be awesome. The printout could be in checklist form and organized just like it is in MyHEB so I can go over my order after I receive it to make sure I got everything: the printout from my email was several pages and a big mess to try to check off. It was frustrating making sure I got everything when I got home. Overall, though, very impressed with MyHEB and the ease of searching items and coupons. Several items do not seem to show up in the search, but I’m sure it’s a work in progress. Very much worth it! Thank you for the excellent app. I look forward to improvements so I can update my review!

This new app seems like it’s pushing customers to shop online and have their groceries delivered or picked up curbside. I’m an in-store shopper. I like that experience. I have a few issues with the new app.
• The items are no longer sorted by aisle and it doesn’t group items that are marked off the list. This added an additional 20 minutes to my trip because my list was 30+ items long and I had to continuous turn around or take a break so I could thumb through the list.
• I was just bragging to a friend about how H-E-B’s app lets you add items to your grocery list from an H-E-B recipe. The new app doesn’t. Thumbs down! The recipe finder is gone.
• The old app let you add coupons to your list. In fact, I was able to add coupons to my list from my desktop, but they were gone when I got to the store and opened my app. I was disappointed because I couldn’t readily mark coupons off my list.
• The new app makes it harder to add items to a list. I kept accidentally adding items to my “cart” for delivery or pick up. It’s a pain that my cart is on the home screen by my list is a couple clicks further.

Thank you for having a home delivery service. I truly enjoy receiving my groceries at home. Our new world (during a pandemic) has forced us to stay home for safety precautions and we’ve had to adapt to home deliveries. However since utilizing this type of service I’ve learned I would rather get home delivery even without a pandemic. Once our world in back in place I will still continue to use home delivery. The online service is very user friendly, the times slots available are plentiful, & the detailed item selections are as detailed as if I were shopping in the store myself. I love being a little pampered as my husband would say and the luxury of receiving your groceries at your door step in my eyes is a luxury. Thank you HEB for accommodating your customers with home delivery service and keeping us safe at home.

Why can’t I delete this stupid wish list??? I just redownloaded MyHEB onto an additional device, and it’s a million times more frustrating! want ONE shopping list so I can add items at different quantities easily and quickly from the search results without picking an item...choosing a shopping list...confirming that I want to add it...dismissing the annoying ‘added’ banner that sits at the top of the page forever...then x-ing out of the product...then going to the shopping list to change the quantity...

It’s an endless maze of never-ending extra taps to do what worked so efficiently before. For some ridiculous reason every time I click between shopping and my checkout list, it also just adds a page on top of the old one, rather than jumping back and forth, which I didn’t realize until I tapped out of one page, and found my entire activity history stacked in pages one on top of the other. About ready to delete this whole app and set my other device to never update. Or just go to Kroger.

MyHEB is great & easy to use. Since the COVID pandemic started, I’ve done all my shopping using MyHEB . It has been a life-saver! I have created many different shopping lists for items grouped by categories, like Deli, Dairy, Meat, Fruit, Vegetables, Pasta etc. This makes it easy for me to shop by simply going through my various lists and reordering needed items. What’s missing is that the lists are never sorted in any logical order. They seem random. Please add a sorting capability so they can be sorted either in Alphabetical or Custom/Manual Order (by allowing user to drag lists up or down). Also need to make it easier to add individual items to cart from any shopping list by just checking individual or multiple items. Currently the button at bottom of list is for adding the entire list of items to cart. Please add a button to add only selected items to the cart.

I am enjoying using the new My H-E-B app. There are a few changes and additions that I think would make it better.

Shopping lists are ordered by category rather than by physical location. This is actually nice if I am verifying, for instance, if I have included all the beverages I want.

But physically beverages are spread across the store, by the checkout, in Dairy, and in aisles 1, 9, 10, 11 and 15.

When I walk the store, I want to know what aisles to visit and what is in each. Without an option to display the list in physical location order, this is difficult.

There needs to be an option to delete or clear “all items” from a list. Right now if I want to get rid of all the entries for what I just bought, I need to either delete the whole list or delete each item individually.

There needs to be a more efficient method to copy items from, say, my Wish List to this week’s shopping list. Right now one needs to copy one item at a time and each copy requires multiple clicks. If there was a “copy, move, or delete” option that lets one select multiple items then select the copy/move/delete operation, this would be streamlined.

And it would be very nice if I could view and check-off while shopping on my Apple Watch.

I know some of these requests could take quite a bit of work, but I think they would be do-able.

TIA

I use MyHEB to make shopping easier. Since the new app, it “groups” items in groups that I don’t care about. And within the groups the isles are all mixed up. I’ve been shopping with it twice and I have to keep scrolling through the entire list to see if I’ve missed anything. Isle 28 at the top of the list. Then produce, then isle 9, 7, 4 then BACK TO 9. Please put them back in order so I can get in and out quickly.
Fix it and I will update to 5 stars.
I like the way the search works and the how the coupons work. It lets you know when things are in sale and if there is a coupon for something so it looks like H-E-B really wants to save you money.

I asked (as did many others) and H-E-B listened. Now I can sort by isle. I love my H-E-B. Those who visit from places that don’t have H-E-B love it and wish they had one.

Pros - H‑E‑B is awesome and overall MyHEB makes online shopping and clipping coupons very easy! It’s great to shop the weekly ad and coupons and choose eligible items right from their deals. When shopping in store, I also love that you can choose which H‑E‑B location you are in and search for an item’s aisle/location.
Cons - there are certain items, especially meat products, that give you an estimated weight per package that are way off. If you order 1 of a certain item you should be given something very close to the weight that is listed on MyHEB . I’ve received items with almost a whole pound difference and that leaves me with not enough. Also, I don’t always get specific texts after ordering online telling me specifically what items were unavailable; not sure why it works sometimes but not at other times.

The past few times I’ve gone to HEB I made sure to check coupons before going to the store. When I’m there in line the barcode on MyHEB always showed no coupons could be used when the Cashier would scan. I figured it was because I may have duplicated the coupons with the in store yellow coupons (no biggie). Well after the 3rd to 4th trip where the scanned app coupon didn’t take off anything I knew something was a miss. My last shopping trip I separated my in store yellow coupons from my App coupons and PID separately.

Long story short MyHEB coupons should have saved me $25 (for 2 coupons) and when MyHEB barcode was scanned (multiple attempts) it SHOWED ZERO $ DISCOUNTS ($0.00)!!! I was furious!! This means this whole time this darn app is scamming me and not applying coupons as it’s supposed to be doing!!

Rip off!! Will start looking for in store yellow coupons until MyHEB is fixed! I have the iPhone 11plus purchased in October 2020 so it’s not because I have an outdated phone or app either.

I’m not the type of person who sits down and plans out my grocery runs! Random groceries will pop into my head with no warning and all I have to do is open up my HEB app and add that item to my cart! All week long I’m filling my cart with random items! Then at the end of the week I do fridge inventory and type in my resupply items! I choose one of many available timeslots either same day or a few days later for free. I put on my favorite podcast, drive to the store, pop the trunk, confirm my name, say thanks and drive away! It’s simply THE BEST!! I also have created my resupply list that is saved in my app it contains all the items I buy weekly: cold brew, oat milk, bananas, kale, chocolate and popcorn! Thanks HEB for making my life easier than it needs to be, love you guys!

The new app looks nice and all, but it’s just not doing it for me. I’ve saved over $1,800 using MyHEB over the years, so I’m not new to this whole thing. For one thing, I miss being able to make a shopping list. I used to always make a list on MyHEB , based on the coupons I needed/wanted to shop before they expired. Not having the list-feature makes my shopping trip much longer and frustrating. The new app says you’re working on that, but I feel like it’s taking awhile. Also, it’s super annoying that I have to reset my coupon filters EVERY TIME I get back on. I want to view non-selected coupons in order of newness, and I want to view my selected coupons by expiration. And I want to keep it that way. Lastly, I do not like the setup of the coupons now. They appear side by side now, and you can’t read the whole coupon without having to click on it. I liked it better when they appeared as a list, and you could read each coupon entirely while scrolling through them all. I mentioned to HEB’s Twitter account that I miss the old app...they said they would pass my concerns along to the team, and they wished me a nice day...but they never bothered to see what my concerns were. 🙄 Anyway, thank you.

Hello dev team. As a partner I am very impressed with the new ui and app experience! I have one suggestion that is the only reason for the 4 star rating. If you could import a shopping list from the last app or something similar for customers who don’t use curbside or delivery that would be greatly appreciated. Overall excellent job in the implementation.

This new app is pretty, but with all the photos it’s not as efficient as a simple list of products or coupons.
I’m still using the old app. This new one only shows inventory in my selected store. Often when searching for a product, I want to see immediately if it is available in another store if mine doesn’t have it.
I searched for “lamb” in meat, and the old app showed various cuts of lamb all of which were in other stores since my store didn’t have any. That is what I wanted to see. The new app showed me French fries and dog food (in my H-E-B). That’s ridiculous.
Also, waiting for the shopping list feature.

MyHEB is geared toward online shopping. I assume it’s meant to replace the old one because you can’t find it on MyHEB Store anymore. With the old app, you could create a list and it would tell what aisle to find an item. I prefer to physically go to the store and this new app is useless to me. If it’s meant to replace the old one, I’m not sure why you wouldn’t plan with the initial release to have the list feature, especially during the holiday shopping season. It seems the company got so exited about curbside and home delivery that when they created MyHEB, they forgot about the people who still physically enter the store (and thus purchase more than what is on their list), which honestly is insulting.

I'm assuming you really didn't ask for input when redesigning this new app. A basic function of a shopping list and location was a part of your original app. I can only assume that that developer is now at Google making the bucks and no longer giving insight on the future. I can see from other developer comments that we can expect that in the future, but jeesh! How do you whiff so bad. Might I suggest you gather the input of those who use your app when considering future apps and updates. Please shoot a flair into the air when you finally re-create a usable app the other 72% use.

This is a vast improvement on the last version of MyHEB ! It’s much easier to access the coupons with the traveling “your coupons” button, -and the coupon filters are a much-welcomed addition. I would like more details on each coupon so don’t have to click into each one - perhaps this would be a good 3D Touch feature.

Not sure why y’all would take the shopping list off MyHEB but I can’t wait for it to be back! I know you’ve said it should be back in January and I’m counting the days lol! I’ve had to use an alternative app for my list and it’s such a pain to go back and forth between apps! Hopefully y’all will put a running total function on the list for those of us that have to watch our spending. And a “select all” button for the coupons would be great too!

So excited to be able to do curbside and delivery orders in MyHEB now!

The design is well done and will make those rare weeks when I need to do a curbside order a little less guilt ridden - since I’ll actually still get a little joy (and coupons) from ordering my groceries online.

Definitely the best grocery shopping experience out there right now. Well done H-E-B! ♥️

It’s a wonderful improvement from the original H-E-B app. It would be nice to have the option make a list without starting an order. I usually think of things I need throughout the week and add to the list on the original app, but I can’t do that on this one. That would give it five stars.

Thank you, H-E-B, for your commitment to always improving your quality of service. This new app is so user friendly! I’m glad my preferences and past orders transferred smoothly over and makes it very easy to order. Thank you for all the hard work your team has done to make this creation 😃

The new app is coming along nicely, but I hope a favorites feature is added soon. I would like to be able to mark my favorite items and the shop from my favorites. Thanks for all your efforts!

I stopped using H-E-B curbside because MyHEB was slow and kept kicking me out. This version is so much better. I am impressed as to how fast the pages load. Will be using MyHEB more often. Dinner will be so much easier now with Curbside pickup. Thanks for making my customer experience better.

Overall, I love the new look and feel. Although, one feature that I think all retailers should do is what Target is already doing: scan the barcode of an item in store and any discounts or coupons are automatically shown for that item. No need to go hunting for coupons. Would love to see that here!

MyHEB is overall a way nicer experience and it’s great I can now deliver and use curbside in it.

But the only reason I used the previous app was for the in store shopping lists experience where I could shop by aisle. In order to view an items aisle I now have to click into it which is hugely disappointing.

I’ll be using the previous app until this is changed.

Suggestion:

If your account is a partner account have item locations in the store show additional information on which Section/Shelf the item is. You can pull that information from the FAST pick app that curbside uses.

Thanks,