Contact My H E B Support

Had my 25th delivery today and I’m done. I have had to call with damages or missing items EVERY SINGLE TIME. Coupons will indicate they are added, but the discount doesn’t appear in the amount charged. I often get items that expire the next day or produce that is clearly spoiled. Substitutions are completely random. I have also had items removed that were “out of stock,” called the store to confirm they were out of stock and no substitutions were in stock, and then gone to the store myself to check within an hour or less, and all of the items are there. Customer service is either super nice or incredibly rude. I can’t trust that this app is giving me correct information, so I’m not using it anymore. Any five-star reviews are just to support a local company. Update: “Developer Response” is obviously a form letter. Obviously no real person read my review. There are significant stock issues and coupon issues with this app that need to be addressed. Also, new complaint: when you order alcohol the app used to have you upload a live image of your license and face for verification. Now you have to meet them in person. What’s the point of safe delivery during COVID if you have to meet a random person face to face? Would downgrade to zero stars if that was possible.

Apparently HEB does not want you buying their own brand of practically anything. It looks like H‑E‑B has made a conscious and methodically planned effort to eliminate Hill Country Fair especially when you go through the app thoroughly. I really like HEBs own personal brand for not only the lower cost of the items I am interested in but for health reason as well compared to big name corporate brands. From trying to shop from this app this last month I’m beginning to think that HEB is trying to quietly eliminate Curb Side shopping without coming out and just saying so. I feel like I’m being forced to spend more money on higher priced items that I don’t even like just to get something close to what I’m looking for. I was so glad when HEB began building stores here so I didn’t have to go to the unionized KROGER STORE but at least KROGER has the entire store on their app which has made the whole curbside shopping experience much more of a pleasure. HEB, you really need to put yours and even more products on your app. Get with the times and move out of the dark ages. One more thing, I didn’t start using curbside because of the virus, I started using it because I can’t stand rap music and hard rock being blasted in my ears when I’m trying to shop.

So, I’ve traded a crappy app for a really crappy app? At least the old crappy app put the items I added to my cart in order of where they were in the store so I could shop efficiently and I wasn’t asked every GD time what list I wanted to put the next item in! Can I please just use the old app without it asking me to download this stupid thing every time I open it up? Yes, it was a crappy app, but it was WAY better than this one. You took away the only useful and redeeming feature from the old one and showed me once again you guys just don’t have a clue what you’re doing with this thing. Oh!! And!!! MAKE IT SO I CAN SHARE MY LISTS WITH MY SPOUSE!!! We’re one of those weird couples who actually communicates with each other and send each other to the store when one of us can’t. It would be nice to share a list with... I don’t know... iCloud!!! Maybe learn that little API. Each time I want to log in with her account on my phone we have to reset the password because it’s wrong. Yes, I know I could be putting it in wrong, but I’m using Keychain and it saves it for me when I reset. I’m gonna back Apple on this one. I’ve even manually typed it into a notes app and copies and pasted it into the new password field and it still says it’s wrong when I log out and log back in.