Simrad app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
43.2%

Not working
31.8%

Connection
11.4%

Screen
6.8%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Simrad Problems 🔥

- Half the time it crashes and the other half of the time it does not know where you are.

- Dock to dock navigation constantly keeps stopping.

- Cannot download offline maps even though I paid for a premium subscription.

- Support through app does not work.

- Removed height and depth settings from auto routing.

- Death filter does not work properly.

- App frequently crashes and says the map is loading for long periods.

📋 19 Reported Issues:

T
Tomas Dillen 2024-09-26

The Simrad app latest version cannot open on iPad iOS 12.5.7 Please give advice TD

C
Calvin 2024-07-17

Hello, the app imports routes just fine but will not import GPX file for positions. "Import error" failed to import gpx file comes up. any help would be great

J
Joe 2023-07-09

Errors "missing en-GB.routing_set_from_to" and "We cannot autoroute here, either move or press simplify to ..." Does not autoroute

G
George Tampoureas 2023-07-08

Errors "missing en-US.routing_set_from_to" and "We cannot autoroute here, either move or press simplify to ..." Does not autoroute

T
Tom Black 2023-07-04

Simrad app was working fine on my iphone, then about 3 weeks ago the app was down. once the app became available again it will no longer provide auto route. Errors "missing en-US.routing_set_from_to" and "We cannot autoroute here, either move or press simplify to ..." Anyway, is there a bug in the app now or has something changed during the time the app was down?

L
Larry Paule 2023-07-02

iPhone app stopped working about two weeks ago. Reinstalled, can’t get to login. Just one message that says they are having issues. No updates etc. poor customer communication. Need to do better.

A
Alvaro Valera 2023-06-27

From a week ago the iPhone app stopped working properly. The app reject my username and password. Asking me to use a website and then a message appear "SYSTEM STATUS UPDATE" - "We are currently experiencing a service outage". I purchased the app thru the Apple Store from May 23 2023 until May 23 2024. During last weekend they charged me another subscription for one year. I put a claim on Apple Store.

M
Mike 2023-06-14

Cant log in to app. Successfully connected and email sent from Simrad to Email address. Then started receiving the following message Authentication Error: corrupted JSON received form API........ Tried updating app, rebooting, deleting reinstalling, checking time settings and nothing

S
Shawn Portier 2023-06-14

Cant log in to app. Successfully connected and email sent from Simrad to Email address. Then started receiving the following message Authentication Error: corrupted JSON received form API........ Tried updating app, rebooting, deleting reinstalling, checking time settings, calling tech support (no answer)

S
Shawn Portier 2023-06-14

Cant log in to app. Successfully connected and email sent from Simrad to Email address. Then started receiving the following message Authentication Error: corrupted JSON received form API........ Tried updating app, rebooting, deleting reinstalling, checking time settings, calling tech support (no answer)

P
Paul Kiesel 2023-06-04

App will open and white out my screen. Only on iPad. iPhone works fine

G
Graant Briskey 2023-04-07

My Android Simrad phone app which I've paid for the premium after an update all my way points and marks I've added , have all turned black! Had different colours so I'd know which mark produced what fish . Now they're all BLACK.

T
Tom Byrnes 2023-04-01

I purchased the app to set up my new Evo 3 however, the app shows nothing but a white screen. Now I cannot use my GPS or chart. Help

K
Kyle Leverette 2023-03-29

The app freezes and won’t let me in. Very difficult to navigate the device. Not a good start with this product.

N
Nicholas Armstrong 2023-03-08

App will open and white out my screen. Only on iPad. iPhone works fine. Not happy since I’m paying for premium service.

P
Paul Engel 2022-12-25

App does not work, even paid 15 for the upgraded features. Not a good start. I

T
Toby Hufford 2022-07-05

Have purchased the Simrad sailing app for my iPad. It refuses to open!! Toby Hufford.

A
Anthony Barreto 2022-06-16

My NSS7- first generation radar stopped working this season. It’s only it’s second season of operation. It laid in it’s box for ten years while I was refitting my boat. The screen comes up saying no source. Also my depth sounder also stopped working a week ago. In fact it’s never worked correctly. It does not read anything over 16 ft.

E
Eric Fuglseth 2022-05-09

After having created a route, the app crashes. Instead of the correct data for creation, the route indicates “Created - NaN [missing “sv-SE.month_NaN” translation], NaN.

Showing 1-19 of 19 reported issues:

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