Simrad app not working? crashes or has problems?

Simrad Status

Published by on 2023-12-18

Simrad: Boating & Navigation  Great nautical charts  YOUR DIGITAL BOATING
COMPANION - The Simrad® App enriches your time on the water. And it’s not
just about boating.


I have a problem with Simrad

Are you having issues? Select the issue you are having below and provide feedback to Simrad.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
566.7%

Not working
66.7%

Screen
33.3%


Reported Issues: 17 Comments

By Joe   9 months ago


Errors "missing en-GB.routing_set_from_to" and "We cannot autoroute here, either move or press simplify to ..." Does not autoroute

By George Tampoureas   9 months ago


Errors "missing en-US.routing_set_from_to" and "We cannot autoroute here, either move or press simplify to ..." Does not autoroute

By tom black   9 months ago


Simrad app was working fine on my iphone, then about 3 weeks ago the app was down. once the app became available again it will no longer provide auto route. Errors "missing en-US.routing_set_from_to" and "We cannot autoroute here, either move or press simplify to ..." Anyway, is there a bug in the app now or has something changed during the time the app was down?

By Larry Paule   9 months ago


iPhone app stopped working about two weeks ago. Reinstalled, can’t get to login. Just one message that says they are having issues. No updates etc. poor customer communication. Need to do better.

By Alvaro Valera   10 months ago


From a week ago the iPhone app stopped working properly. The app reject my username and password. Asking me to use a website and then a message appear "SYSTEM STATUS UPDATE" - "We are currently experiencing a service outage". I purchased the app thru the Apple Store from May 23 2023 until May 23 2024. During last weekend they charged me another subscription for one year. I put a claim on Apple Store.

By Mike   10 months ago


Cant log in to app. Successfully connected and email sent from Simrad to Email address. Then started receiving the following message Authentication Error: corrupted JSON received form API........ Tried updating app, rebooting, deleting reinstalling, checking time settings and nothing

By Shawn Portier   10 months ago


Cant log in to app. Successfully connected and email sent from Simrad to Email address. Then started receiving the following message Authentication Error: corrupted JSON received form API........ Tried updating app, rebooting, deleting reinstalling, checking time settings, calling tech support (no answer)

By Shawn Portier   10 months ago


Cant log in to app. Successfully connected and email sent from Simrad to Email address. Then started receiving the following message Authentication Error: corrupted JSON received form API........ Tried updating app, rebooting, deleting reinstalling, checking time settings, calling tech support (no answer)

By Paul Kiesel   10 months ago


App will open and white out my screen. Only on iPad. iPhone works fine

By Graant Briskey   1 year ago


My Android Simrad phone app which I've paid for the premium after an update all my way points and marks I've added , have all turned black! Had different colours so I'd know which mark produced what fish . Now they're all BLACK.

By Tom Byrnes   1 year ago


I purchased the app to set up my new Evo 3 however, the app shows nothing but a white screen. Now I cannot use my GPS or chart. Help

By Kyle Leverette   1 year ago


The app freezes and won’t let me in. Very difficult to navigate the device. Not a good start with this product.

By Nicholas Armstrong   1 year ago


App will open and white out my screen. Only on iPad. iPhone works fine. Not happy since I’m paying for premium service.

By Paul Engel   1 year ago


App does not work, even paid 15 for the upgraded features. Not a good start. I

By Toby Hufford   1 year ago


Have purchased the Simrad sailing app for my iPad. It refuses to open!! Toby Hufford.

By Anthony Barreto   1 year ago


My NSS7- first generation radar stopped working this season. It’s only it’s second season of operation. It laid in it’s box for ten years while I was refitting my boat. The screen comes up saying no source. Also my depth sounder also stopped working a week ago. In fact it’s never worked correctly. It does not read anything over 16 ft.

By Eric Fuglseth   1 year ago


After having created a route, the app crashes. Instead of the correct data for creation, the route indicates “Created - NaN [missing “sv-SE.month_NaN” translation], NaN.


Common dislikes about Simrad app

- Half the time it crashes and the other half of the time it does not know where you are.

- Dock to dock navigation constantly keeps stopping.

- Cannot download offline maps even though I paid for a premium subscription.

- Support through app does not work.

- Removed height and depth settings from auto routing.

- Death filter does not work properly.

- App frequently crashes and says the map is loading for long periods.



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Common Simrad Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Simrad app on iOS and Android devices. Solve all Simrad app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Simrad iPhone Issues and Solutions

  2. Simrad Android App Issues and Solutions

   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Navico Norway AS, developers of Simrad.


52.17% Contact Match

Developer: Navico Norway AS

E-Mail: [email protected]

Website: Visit Simrad Website



About this app

You’ll also find useful features for leisure boating, fishing, diving, water sports, and a range of other marine activities. - The this app® App boasts access to the latest C-MAP® cartography for navigation. - Autorouting lets you plan, manage, and navigate trips with ease.  Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.  Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal.  Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.  Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.  Trial our great premium features for FREE, then sign up for an annual subscription!  Payment will be charged to iTunes Account at confirmation of purchase.  - The this app® App enriches your time on the water.  Links to Your Privacy Policy and Terms of Use.  And it’s not just about boating. 



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