Are you having issues? Select the issue you are having below and provide feedback to Simrad.
- Half the time it crashes and the other half of the time it does not know where you are.
- Dock to dock navigation constantly keeps stopping.
- Cannot download offline maps even though I paid for a premium subscription.
- Support through app does not work.
- Removed height and depth settings from auto routing.
- Death filter does not work properly.
- App frequently crashes and says the map is loading for long periods.
The Simrad app latest version cannot open on iPad iOS 12.5.7 Please give advice TD
Hello, the app imports routes just fine but will not import GPX file for positions. "Import error" failed to import gpx file comes up. any help would be great
Errors "missing en-GB.routing_set_from_to" and "We cannot autoroute here, either move or press simplify to ..." Does not autoroute
Errors "missing en-US.routing_set_from_to" and "We cannot autoroute here, either move or press simplify to ..." Does not autoroute
Simrad app was working fine on my iphone, then about 3 weeks ago the app was down. once the app became available again it will no longer provide auto route. Errors "missing en-US.routing_set_from_to" and "We cannot autoroute here, either move or press simplify to ..." Anyway, is there a bug in the app now or has something changed during the time the app was down?
iPhone app stopped working about two weeks ago. Reinstalled, can’t get to login. Just one message that says they are having issues. No updates etc. poor customer communication. Need to do better.
From a week ago the iPhone app stopped working properly. The app reject my username and password. Asking me to use a website and then a message appear "SYSTEM STATUS UPDATE" - "We are currently experiencing a service outage". I purchased the app thru the Apple Store from May 23 2023 until May 23 2024. During last weekend they charged me another subscription for one year. I put a claim on Apple Store.
Cant log in to app. Successfully connected and email sent from Simrad to Email address. Then started receiving the following message Authentication Error: corrupted JSON received form API........ Tried updating app, rebooting, deleting reinstalling, checking time settings and nothing
Cant log in to app. Successfully connected and email sent from Simrad to Email address. Then started receiving the following message Authentication Error: corrupted JSON received form API........ Tried updating app, rebooting, deleting reinstalling, checking time settings, calling tech support (no answer)
Cant log in to app. Successfully connected and email sent from Simrad to Email address. Then started receiving the following message Authentication Error: corrupted JSON received form API........ Tried updating app, rebooting, deleting reinstalling, checking time settings, calling tech support (no answer)
App will open and white out my screen. Only on iPad. iPhone works fine
My Android Simrad phone app which I've paid for the premium after an update all my way points and marks I've added , have all turned black! Had different colours so I'd know which mark produced what fish . Now they're all BLACK.
I purchased the app to set up my new Evo 3 however, the app shows nothing but a white screen. Now I cannot use my GPS or chart. Help
The app freezes and won’t let me in. Very difficult to navigate the device. Not a good start with this product.
App will open and white out my screen. Only on iPad. iPhone works fine. Not happy since I’m paying for premium service.
App does not work, even paid 15 for the upgraded features. Not a good start. I
Have purchased the Simrad sailing app for my iPad. It refuses to open!! Toby Hufford.
My NSS7- first generation radar stopped working this season. It’s only it’s second season of operation. It laid in it’s box for ten years while I was refitting my boat. The screen comes up saying no source. Also my depth sounder also stopped working a week ago. In fact it’s never worked correctly. It does not read anything over 16 ft.
After having created a route, the app crashes. Instead of the correct data for creation, the route indicates “Created - NaN [missing “sv-SE.month_NaN” translation], NaN.
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