Contact Simrad Support

by Germaine's IPAD

This new simrad app is ruined! Half the time it crashes the other half of the time it does not know where you are and the dock to dock navigation constantly keeps stopping. Cannot download offline maps even though I paid for a premium subscription. When you try to contact support through app nothing happens. I tried to contact simrad and they say they do not support the app contact developer!!! Click on developer help I. App Store takes you to a broken link.

Download maps still does not work with latest update 2.0.5 also app still crashes and no marker showing where you are… contact support not working still you should give us a refund for a broken app!!!!!!

by Tayperk

I have been using this app and was happy with it. The recent date has removed height and depth settings from auto routing and now only has a death filter that does not work properly - it’s dangerous because it doesn’t actually shade the deaths it says it will in all areas of the map. I subscribed to the premium because many free features were removed such as AIS but cannot even download off-line maps because it says my subscription is outside of the area. App now also frequently crashes and says the map is loading for long periods, where it didn’t before the update. Overall the update has totally broken this app it’s not useful for boating anymore.

by Akbull24

It says that the area I am trying to download is too far outside my offline area. I never was given an option to choose an “offline area”. Had I been given the option, the area I would have chosen is the area I am trying to download. No answer from customer support.