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by Molarity

I appreciate the effort to try something new. But in this case I feel as if they shouldn’t have changed the straightforward single page app they used to have. Too many clicks and taps to get anywhere, accounts don’t have names when doing transfers. Loans and other items don’t have the due date on them, you have to click on it and scroll to check, it also doesn’t have the payment amount up front. When you make a payment it fills the amount for you. Overall it’s overthought and too crowded. Too many options pages and taps. Frankly I don’t like It and wish we still had the older one.

Update:
I don’t know how long it’s been now that I’ve had the app, but my opinion has not improved. As a younger person who grew up with tech in my hand, I thought using the app and working with it would make it easier to use. I was wrong. I’m still frustrated and irritated with how difficult even the simplest tasks are. It has a very user unfriendly interface, there’s just too much! All I want to see are my account balances, transfers and due dates, I don’t want to see “similar transactions” and such. Just be simple. I hope they didn’t pay too much to have the app made. I’d be demanding my money back.

by Polishbowhunter

The older App worked much better for the purpose of mobile banking. This one is much slower, and you have to make absolute sure that you refresh several times, because otherwise it may display an old balance and lead you to believe you have more money in your accounts than you think you do. You can also no longer see all your account balances displayed on the home page, and must instead swipe through accounts individually from left to right. They’ve also added more options on the home screen for transfers and bill paying, but the result is a messier interface.

by KayleneWilsey

I was expecting quality from DCECU. Unfortunately, this app is not what it’s cracked up to be. I enjoyed the last app as it was easy to use. Not only is this one hard to use, but I’ve found that it glitches often. I was simply trying to transfer money from one account to another and it told me that something went wrong and wouldn’t transfer the money for me. I live about an hour away from the credit union and relied on the app to deposit my checks and to do my necessary banking but I can’t even transfer money. I find it takes too much time to call the credit union to do my banking either. I think I will have to switch institutions.