Microsoft Surface app not working? crashes or has problems?

Microsoft Surface Status

Last Updated on 2024-10-17 by Microsoft Corporation

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Common Microsoft Surface Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Microsoft Surface app on iOS and Android devices. Solve all Microsoft Surface app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Microsoft Surface iPhone Issues and Solutions

Microsoft Surface iOS app crashes, not working, errors
Microsoft Surface iOS app network issues
Microsoft Surface on iOS has black/white screen

Microsoft Surface Android App Issues and Solutions

Microsoft Surface has errors/crashing/not working
Microsoft Surface server network connectivity issues
Microsoft Surface has black screen

Microsoft Surface iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Microsoft Surface app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Microsoft Surface app crashes or not working on Iphone (iOS):

Close and restart the Microsoft Surface app on iPhone
Update Microsoft Surface app to the Latest Version for iOS
Uninstall and reinstall Microsoft Surface iPhone app
Update your iPhone to the latest iOS version

Fix Microsoft Surface on iPhone unable to connect to server/internet connection issues::

To resolve Microsoft Surface network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Microsoft Surface black/white screen (blank screen) on iPhone:

Follow the Microsoft Surface iOS app troubleshooting guide Here →

Microsoft Surface Android App Issues and Solutions

Fix Microsoft Surface not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Microsoft Surface app issues:

Force Stop the Microsoft Surface App
1. On android, goto "Settings" » click Microsoft Surface app. » click "Force Stop".

Update Microsoft Surface to the latest version on PlayStore

Clear Microsoft Surface App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Microsoft Surface app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Microsoft Surface.

Fix Microsoft Surface unable to contact server/ Microsoft Surface internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Microsoft Surface » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Microsoft Surface » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Microsoft Surface on android.

Solve Microsoft Surface black/white screens issue on Android:

Follow the Microsoft Surface android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Microsoft Corporation, developers of Microsoft Surface.