eCharge+ app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Not working
53.8%

Connection
23.1%

Login
19.2%

Screen
3.8%

problems reported in the last 24 hours

24 hour clock ⏰

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Common eCharge+ Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at innogy eMobility Solutions GmbH, developers of eCharge+.




About this app

The this app+ App is free and there is no registration required for public charging stations. • Find charging stations in your area or close to a specific address. • Filter your overview map according to your relevant charging station. • Check availability of charging points in real time. • Add your payment method once and start charging even faster in the future. • Pay via PayPal, credit card, your electricity contract or a voucher directly via your this app+ App. • Monitor your active charging session and track your charging progress. • Save your regularly used charging stations as favorites. • Find out more about your contribution to the environment by using an electric vehicle. • Report a problem with your charging station directly via the this app+ App or use the respective charging station hotline. • Connect your electric vehicle with a suitable charging cable with the charging station. • Select the required charging point in eCharge .  Find the closest available charging station for your electric vehicle with the this app+ App. continuously expanding network of public charging stations. preferred payment methods, such as PayPal, credit card, your personal electricity contract or a voucher.  Enter your charging point number into the search box. • Select “Prepare charging”, choose your desired payment method and charging options and start charging. • As soon as the charging session has been approved, both cable ends will be locked.  The cables can only be removed by you. • You can stop your charging session at any time. connect it with the this app+ App.  Configure and manage your wall box online from your couch.