Illinois app not working? crashes or has problems?

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Last Updated on 2024-11-11 by University of Illinois

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Summary of Illinois Problems 😠👌🔥

- The NetID buttons are broken and require changing the default browser to Safari to fix.

- Meal counts do not update without signing out and in again.

- The app displays an "authentication initialization failure" message every time it is opened, preventing users from doing anything on the app.

- The app conveys less information than Safer Illinois, with no way to see the latest test or vaccination status.

- There is a glitch on the opening pages of the Apple App that causes it to freeze up, making it difficult for new families/parents to utilize it for information.

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Common Illinois Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Illinois app on iOS and Android devices. Solve all Illinois app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Illinois iPhone Issues and Solutions

Illinois iOS app crashes, not working, errors
Illinois iOS app network issues
Illinois on iOS has black/white screen

Illinois Android App Issues and Solutions

Illinois has errors/crashing/not working
Illinois server network connectivity issues
Illinois has black screen

Illinois iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Illinois app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Illinois app crashes or not working on Iphone (iOS):

Close and restart the Illinois app on iPhone
Update Illinois app to the Latest Version for iOS
Uninstall and reinstall Illinois iPhone app
Update your iPhone to the latest iOS version

Fix Illinois on iPhone unable to connect to server/internet connection issues::

To resolve Illinois network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Illinois black/white screen (blank screen) on iPhone:

Follow the Illinois iOS app troubleshooting guide Here →

Illinois Android App Issues and Solutions

Fix Illinois not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Illinois app issues:

Force Stop the Illinois App
1. On android, goto "Settings" » click Illinois app. » click "Force Stop".

Update Illinois to the latest version on PlayStore

Clear Illinois App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Illinois app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Illinois.

Fix Illinois unable to contact server/ Illinois internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Illinois » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Illinois » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Illinois on android.

Solve Illinois black/white screens issue on Android:

Follow the Illinois android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at University of Illinois, developers of Illinois.

Verified email ✔✔

E-Mail: consult@illinois.edu

Website: 🌍 Visit Illinois Website

Privacy Policy: https://privacy.rokwire.illinois.edu/

Developer: University of Illinois

50% Contact Match

Developer: Illinois Tollway

E-Mail: info@getipass.com

Website: 🌍 Visit Illinois Tollway Website

57.14% Contact Match

Developer: Pragmistic LLC

E-Mail: support@pragmistic.com

Website: 🌍 Visit IPASS Illinois Website

50% Contact Match

Developer: Pringle Technologies Inc.

E-Mail: support@pringlesoft.com

Website: 🌍 Visit Outdoor Illinois Website

About this app

Whether you’re a student, a Fighting Illini fan, or visiting campus for the first time, the this app app brings the University of this app to life at your fingertips. Let us know about your this app app ideas and suggestions at app. edu/AppFeedback.