Contact Illinois Support

by Sasha1949202818

This app, which was always clunkier and slower than Safer Illinois, has now entirely replaced it. First of all, it is broken. The screen shows only “initialization failed” for every member of my family. Secondly, it conveys less information than Safer Illinois. There is no way to see either your latest test, or your vaccination status. Safer Illinois allowed you to see both, which was useful, both for showing vaccination status, and if an activity or event asked for a recent test. Showing test results, and notifying when a test came in, also meant that one did not have to engage with the clunky and slow MyMcKinley interface, which requires repeated authentication steps already completed in the app.

TL;DR: Give me Safer Illinois back or make an app that works, would rate 0 stars if possible because it’s literally unusable.

by Ejjjcb

There is a glitch within the opening pages of the Apple App which does not allow you to continue into the information portion. The page appears as though it is fluttering and then causes the App to freeze up. The only way to clear it, is to swipe out and reopen. Even tried deleting and re-downloading, with no success. The same error continues at the same page each time. Please advise when this is rectified, as the UIUC staff, is directing via ZOOM calls, for NEW families/parents to utilize it for information etc. Thank you!

by LongTimeStudent

Downloaded app because I haven’t received my ICard yet and I wanted to get tested. Downloaded the app and it crashed my phone and my roommates phone. Uninstalled and reinstalled it and the NetID sign in button doesn’t work. I set up the rest of the settings then tried to add the NetID later in the account details and that button doesn’t work either. Then it crashed again. Seeing as this is the only way students who are waiting for their ICards can get tested and it doesn’t even work, this is unacceptable.