Are you having issues? Select the issue you are having below and provide feedback to TCL Home.
- The app lacks a dark mode feature, which can strain the eyes in low light conditions.
- The app has compatibility issues with some TCL devices, such as the TS813 soundbar.
- The app has poor customer support, with no way to contact anyone for help.
- The app is not useful for some users, especially those who have trouble connecting their devices, leading to frustration and dissatisfaction.
I have 3 tcl air conditioners. The first two AC I add to the app work just fine, the third I add doesn't work through the app. I tried removing and adding again the ACs with a different order, but the problem remains. Whichever the 3rd AC is, it doesn't work through the app. But all of them can work with the app if they are the first or second, tried all orders.
I have been using TCL Home for a year without any problem. Suddenly, the app is always trying to connect to TCL server. When occasionally it connects my Air Condioners can not be controlled by the app (pressing commands have no effects). I have tried with different phones to no avail. I have Android 13 and android 12 Oneplus phones. My TCL app email address is design1@redacted (United States account). Please help urgently as I have 8 WIFI Air Conditioners that can not be controlled by the app anymore.
Complete guide to troubleshoot TCL Home app on iOS and Android devices. Solve all TCL Home app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shenzhen TCL New Technology Co.,LTD., developers of TCL Home.
TCL Home makes controlling your TCL WiFi-enabled devices easier and more convenient. What’s more, we are adding additional products and features in the months to come including new categories of products, information, and news.