Contact TCL Home Support
Company Name: Shenzhen TCL New Technology Co.,LTD.
About: TCL Home makes controlling your TCL WiFi-enabled devices easier and more
convenient. What’s more, we are adding additional products and features in the
months to come including new categories of products, information, and news.
TCL Home Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: tclhomecs@tcl.com
Website: 🌍 Visit TCL Home Website
Privacy Policy: https://www.tcl.com/in/en/privacy-notice.html
Developer: TTE Technology, Inc.
4 Most reported problems 😔💔
Добрый день . У меня есть три телевизора TCL . Я подключил к TCL Home. Теперь я хочу подключить TCL Home к Алисе. Не работает. Пожалуйста добавьте поддержку Yandex Alisa к телевизорам TCL . Заранее благодарю
Disappointing Experience with TCL Home App
by Lilyiy
I recently downloaded the TCL Home app with high hopes of conveniently controlling my AC unit. Unfortunately, my experience has been nothing short of frustrating. Despite meticulously following all the provided instructions, I was unable to establish a connection between the app and my AC.
The user interface seemed promising at first, but the connectivity issues overshadowed any potential benefits. After numerous attempts and troubleshooting, I decided to erase the app. It simply wasn’t worth the hassle, and now I understand why it has such a low rating.
I was really looking forward to the convenience this app promised, but it failed to deliver on its core functionality. I hope the developers take these issues seriously and work on improving the app. Until then, I cannot recommend the TCL Home app to anyone looking to control their AC remotely.
Fix the app!!
by DJFenders
This app was not robust to begin. The latest version of this app even worse. I use the app with my TCL dehumidifier. When the dehumidifier is full, the app sends me notifications CONSTANTLY; literally every 3 seconds. It's ruining the entire experience of using my phone and it's draining my battery faster because my screen is constantly on because of the notifications. Fix this app, my God.
App not working
by Jaisjenekeosokaeneb
Please fix the app! One day I went on to the app and it was coming up in Celsius instead of Fahrenheit. The app no longer worked to my connected window unit. I have lost that remote because I’ve been using the app to operate it for the last year and a half.
Have a Problem with TCL Home? Report Issue
Why should I report an Issue with TCL Home?
- Pulling issues faced by users like you is a good way to draw attention of TCL Home to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a TCL Home customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TCL Home.
