Skinly Status

Last Updated on 2024-06-10 by Beiersdorf Shared Services GmbH

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25 User reports:
App has problems

User reports 25

⚠️ Most reported problems ⚠️

Connection

40.0%

Not working

36.0%

12.0%

Crashes

8.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Skinly? Report Issue

Common Skinly Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Skinly app on iOS and Android devices. Solve all Skinly app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Skinly iPhone Issues and Solutions

Skinly iOS app crashes, not working, errors
Skinly iOS app network issues
Skinly on iOS has black/white screen

Skinly Android App Issues and Solutions

Skinly has errors/crashing/not working
Skinly server network connectivity issues
Skinly has black screen

Skinly iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Skinly app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Skinly app crashes or not working on Iphone (iOS):

Close and restart the Skinly app on iPhone
Update Skinly app to the Latest Version for iOS
Uninstall and reinstall Skinly iPhone app
Update your iPhone to the latest iOS version

Fix Skinly on iPhone unable to connect to server/internet connection issues::

To resolve Skinly network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Skinly black/white screen (blank screen) on iPhone:

Follow the Skinly iOS app troubleshooting guide Here →

Skinly Android App Issues and Solutions

Fix Skinly not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Skinly app issues:

Force Stop the Skinly App
1. On android, goto "Settings" » click Skinly app. » click "Force Stop".

Update Skinly to the latest version on PlayStore

Clear Skinly App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Skinly app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Skinly.

Fix Skinly unable to contact server/ Skinly internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Skinly » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Skinly » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Skinly on android.

Solve Skinly black/white screens issue on Android:

Follow the Skinly android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Beiersdorf Shared Services GmbH, developers of Skinly.

Verified email ✔✔

E-Mail: appdev@beiersdorf.com

Website: 🌍 Visit Skinly Website

Privacy Policy: https://www.beiersdorf.com/skinly_privacy-policy_en-eu

Developer: Beiersdorf Shared Services GmbH

About this app

INVITATION ONLY: Device and access code to use Skinly are only available to participants of the closed this app study. The this app app is part of a closed study on facial skin. A separate device is required to use Skinly . The this app app guides the study participants through measurement procedures and keeps track of their progress.