Skinly Status

Last Updated on 2026-03-19 by Beiersdorf Shared Services GmbH

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Most reported problems

Not working

37.5%

25.0%

Connection

18.8%

Crashes

12.5%

Common Skinly Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Skinly network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Skinly App
1. On android, goto Settings » Skinly » click [Force Stop]

Clear Skinly App Cache and Data:
1. On android, goto Settings » Apps » Skinly » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Skinly.

On android, goto Settings » Apps or Manage Apps tab.
Click Skinly » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Skinly » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Skinly

E-Mail: [email protected]

Website: 🌍 Visit Skinly Website

Privacy Policy: https://www.beiersdorf.com/skinly_privacy-policy_en-eu

Developer: Beiersdorf Shared Services GmbH

Feb 08, 2026, 02:24 PM
a Windows user from Berlin, Germany reported problems with Skinly : Not working
Nov 25, 2025, 05:06 AM
a AndroidOS user from Berlin, Germany reported problems with Skinly : Account
Nov 16, 2025, 02:20 PM
a AndroidOS user from Aachen, Germany reported problems with Skinly : Login
Nov 02, 2025, 06:11 AM
a AndroidOS user from Berlin, Germany reported problems with Skinly : Login
Oct 29, 2025, 09:40 AM
a iOS user from Dortmund, Germany reported problems with Skinly : Login
Oct 06, 2025, 07:59 AM
a Windows user from Ludwigsburg, Germany reported problems with Skinly : Crashes
Sep 18, 2025, 07:17 AM
a iOS user from Schwerte, Germany reported problems with Skinly : Not working
Sep 18, 2025, 03:16 AM
a iOS user from Itzehoe, Germany reported problems with Skinly : Crashes
Aug 15, 2025, 10:33 AM
a iOS user from Poing, Germany reported problems with Skinly : Not working
Aug 15, 2025, 10:32 AM
a iOS user from Poing, Germany reported problems with Skinly : Connection
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