Contact Revel Support

Seriously. Since you updated it this week, two days in a row I’ve somehow been able to ride a scooter even though it doesn’t show I’m riding it in your app. Then I have to call you guys to shut off the bike when I’ve reached my destination. This is not a “WiFi connectivity” issue. The bottom line is your app now has a new flaw that allows me to rent a bike without you apparently knowing about it. And then I have to call you, wait on hold for customer service, and then ask you to turn off the bike so no one steals it. That’s ridiculous. I’m a longtime customer and use your bikes daily for my commute, but that’s over now. What’s even more frustrating is your deflection and lack of responsibility. No apology from either customer service representative. Today the woman essentially blamed me for having WiFi issues, which is ridiculous and untrue. Also, you don’t see it as a sound business decision to maybe credit the ride? It’s only $3 but it would’ve at least acknowledged that, as I told the rep today, having to call you to deal with this issue made me late to a meeting. Honestly, given the weird customer service vibes, the lack of responsibility, and the fact that this has happened twice in a row, I’m reluctant to use your app again. Please retrain your customer-facing staff and please update your app. Thanks.

The service itself is fantastic. Being able to grab a scooter when I need has been great. However, I noticed that every time I ended my ride, my receipt would show an extra minute. I started taking note every ride and lo and behold, every ride it was happening. I alerted Revel giving them the benefit of the doubt that there was some issue with the app. But the customer service reps who messaged me back gave me every excuse under the sun(contradicting themselves too) and gaslighting me in the process. Sure, a 50 cent charge isn’t a big deal in the grand scheme of things. But for people who use the app regularly, that can add up quickly. And the fact that they have been super shady about it instead of perhaps listening to my concerns, they continue to just dig their heels in deeper, probably thinking nobody else will notice. I would have less of an issue if they were the least bit honest. But they have not been. And yes I have been saving and documenting every interaction. I used to be really excited about this company being in my area and I would LOVE to continue to use them. But I don’t appreciate their dishonesty and manipulative CS tactics. So, use this if you want. But just expect those rates to add up.

This should not be legal at all without formal motorcycle training. It weighs at least 10 times more than the weight of a bike or an electric bike and it’s extremely fast even with a gentle throttle. I signed up for it for a quick trip to Starbucks and went through their training online and it’s impossible for me to hold up and walk the scooter. As I tried to walk it out of the parking spot then gently turn the throttle the scooter ran out with me attached to it and fell on my left leg. Now my left elbow is completely bloodied and my left leg covered with scrapes, blood, and mud. It’s unfathomable how anybody could possibly let this be littered all over the street as legal bikes without any motorcycle training or license. Their insurance adjuster called me and let me know that they have ZERO personal injury coverage in California. The POLAR OPPOSITE of what they advertised. Sue them for these death traps and consumer fraud.