EUI Helpdesk app not working? crashes or has problems?

EUI Helpdesk Status

Published by Basis Information Technology on 2023-04-16

All Xperience functionalities at tap's fingertips! Thanks to EUI Helpdesk app,
the helpdesk operators of the European University Institute (EUI) will be able
to provide an even more advanced support service in solving the daily problems
of users. Through the EUI Helpdesk app, you can access to the Xperience
platform using an interface designed and optimized for the mobile experience and
simplify operators interventions.

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Common EUI Helpdesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot EUI Helpdesk app on iOS and Android devices. Solve all EUI Helpdesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

EUI Helpdesk iPhone Issues and Solutions

EUI Helpdesk iOS app crashes, not working, errors
EUI Helpdesk iOS app network issues
EUI Helpdesk on iOS has black/white screen

EUI Helpdesk Android App Issues and Solutions

EUI Helpdesk has errors/crashing/not working
EUI Helpdesk server network connectivity issues
EUI Helpdesk has black screen

EUI Helpdesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever EUI Helpdesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix EUI Helpdesk app crashes or not working on Iphone (iOS):

Close and restart the EUI Helpdesk app on iPhone
Update EUI Helpdesk app to the Latest Version for iOS
Uninstall and reinstall EUI Helpdesk iPhone app
Update your iPhone to the latest iOS version

Fix EUI Helpdesk on iPhone unable to connect to server/internet connection issues::

To resolve EUI Helpdesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix EUI Helpdesk black/white screen (blank screen) on iPhone:

Follow the EUI Helpdesk iOS app troubleshooting guide Here →

EUI Helpdesk Android App Issues and Solutions

Fix EUI Helpdesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent EUI Helpdesk app issues:

Force Stop the EUI Helpdesk App
1. On android, goto "Settings" » click EUI Helpdesk app. » click "Force Stop".

Update EUI Helpdesk to the latest version on PlayStore

Clear EUI Helpdesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "EUI Helpdesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch EUI Helpdesk.

Fix EUI Helpdesk unable to contact server/ EUI Helpdesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click EUI Helpdesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got EUI Helpdesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch EUI Helpdesk on android.

Solve EUI Helpdesk black/white screens issue on Android:

Follow the EUI Helpdesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Basis Information Technology, developers of EUI Helpdesk.

80% Contact Match

Developer: Prosone

E-Mail: [email protected]

Website: Visit EUI Helpdesk Website

About this app

Thanks to EUI Helpdesk app, the helpdesk operators of the European University Institute (EUI) will be able to provide an even more advanced support service in solving the daily problems of users. Through the EUI Helpdesk app, you can access to the Xperience platform using an interface designed and optimized for the mobile experience and simplify operators interventions. The actual version of EUIHelpdesk only allows access to the OPERATORS of the Helpdesk. All Xperience functionalities at tap's fingertips! In the future, USERS will also be able to log in and use the application.